Community resources
Community resources
Community resources
Jira Service Management
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I noticed in our Atlassian Cloud products (Jira Service Desk) users now have an @name listed below their display names. These showed up recently and seem to be inconsistent in their forma...
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Hello, we have already installed internally and we just finsih to install Jira service desk. when we try to create a new project we have an error "Hmm ... we were unable to create your...
- Question
- jira-service-desk
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My company is implementing Jira Service Desk and Jira (both Cloud). I have set up our Service Desk and Jira in such a way that the ticked linked to the Service Desk tickets (refered to as SD) status...
- Question
- jira-service-desk
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Dear all, I am trying to get familar with service desk and its rest api. I manage using google ARC tool to fetch a particular request using the URl : https://mytest.atlassian.net/rest/servicedeska...
- Question
- atl-adm
- developer
- jira-cloud
- jira-service-desk
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Hello there, I have defined a custom scripted field. the formula is: return ("date of creation" - "Date of taking into account") So i have some negative value like -1, -27 etc.. ...
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Hi folks, my problem ist that i will move the "div.activity-item.request-fields" (Issue Detail Fields) in the Customer Portal from the bottom to the top like you can see in my screenshot.  ...
- Question
- cute
- jira-service-desk
- jql
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Hello, The SLA's in two of our projects do not seem to be recalculated. Recalculation start, then nothing happens. How to fix this? Jozsef Lehocz
- Question
- jira-service-desk
- sla
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I want to maintain all three Jira Core,Software, service Desk in the same Instance [URL]. Is it Possible ? If yes please suggest an approach for it. Thanks in Advance.
- Question
- jira-service-desk
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Dear all, I am actually testing the intergration of Jira Service Desk into an other tool using web service, but from configuration side I am requested to enter 2 authentication parameters : Jira AP...
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Dear all, I need to test jira web service desk in order to implement it in ServiceNow. For that I have download the trial version of Jira Service Desk, and now I would like to try to get for instan...
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I have a requirement in jira service desk, where if an issue stays in Status A for more than 8 hours, the issue should automatically transition to Status B. How to handle this without using SLA, beca...
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Hello, I want to create a report that return the name of ticket requestor together with the total number ticket they requested. Apparently, it seems that Jira report does not return string result, ...
- Question
- jira-service-desk
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Hi I had upgrade sever jira to version 7.13 and now i can't upgrade/install service desk Every type I try install i received the message "can not install, see log" in log, i don't ...
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Hi there! I'm trying to have an approbation field on our form, but I need a specific list of customers and users to be able to approve requests. Is there a way to do it? Thank you!
- Question
- jira-service-desk
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We receive emails from one of our internal systems to our Service Desk that, by default, come in as the default type (Type: Service Request) and need to be manually moved to a different type (Type: I...
- Question
- automation
- jira-service-desk
- server
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Is it possible to customize and implement API calls into the custom portal (similar to application links)? We setup our Service Desk an application link with confluence and noticed the search qu...
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Hello, I'm new to the forum so please forgive me if I'm being too vague or I just sound dumb. I'm doing a project at work in JIRA and my manager wants to try and do the following: 1) When a t...
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Please see the attached screenshot of our Help Center. These are Knowledge base article categories we added through the Knowledge base feature in Jira Service Desk. The list appears to be populated i...
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Dears, I have JIRA Serice Desk Module, but may I ask if there is out of box Business Dashboard related to Service Desk that Jira Provide Out of Box
- Question
- jira
- jira-service-desk
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We are using our mailgun account to send SMTP email from service desk. All mail going out has a terrible FROM/REPLY address of support=mydomain.com@mailgun.mydomain.com Instead of support@myd...
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Hi , We would like to use jira service desk and embed request forms into our website .Would like to know the options available.
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We recently started using Jira Service Desk and one of the issues we have encountered is with email not formatting correctly (HTML tags showing as plain text) or email not sending with every update. ...
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I am trying to create a custom automation rule which would assign Service Desk issue to a specific assignee based on the custom field "Department" value. I choose WHEN="Issue created"; IF="Issue matc...
- Question
- jira-service-desk
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Hi, As service desk customers able to add the public comment by email. May I know service desk agent can able to leave a public comment via email? Regards, Eric Cheng
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Hi, I would like to add an extra step in Jira SD workflow. For some SD requests created by users, I need his/her manager approval. I was thinking about mentioning a manager in the comm...
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Atlassian Community Events
| User | Count |
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| 18 | |
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| 3 |
| Subject | Author | Posted |
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| 11m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |