Jira Service Management

I am setting up Service Desk for my association and I am preparing to set up the SLA's and Goals.  I would like to know what are some successes others have had with setting up SLA's and Goals, a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to pull data from the customer portal and drive picklist based on request type? Either through plug-ins or built-in?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi guys,   My questions might be vague, but i need to display information about a project (like a status) outside jira for my clients. The main requirement is that they will not have access t...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

If you and your customer use Outlook to send emails to open tickets in Jira, perhaps you can face an issue where the ticket is opened, but the attachments turn into a file called Winmail.dat. This ...

• Article
• jira
• jira-service-desk

We have created a Project in Jira which we originally called "Document Flows" we now want to change this to "Service Desk".   I have changed the project name everywhere I can find in the backe...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi I have a Jira in multi language but some fields are in other language than user use. For example is my user profile language is English I have some fields in Spanish. Can I fix this? Thanks

• Question
• jira-service-desk
• jira-software

Hi, i've big problems with my SLA. Enclosed you find a screenshot of my defined SLA: And i can see the violated SLA :   But in the SLA report there aren't any entries:   &...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, we are currently using Jira 7.3.0 including Service Desk as add-on 3.3.0 on our own Ubuntu 14.04 server. After installing new Ubuntu 18.04 server with stand-alone instance of Service Desk 3....

• Question
• jira-service-desk
• migration
• upgrade

Hi, I tried to do automation for an SLA, but it doesn't trigger even though 28 issues have already exceeded the SLA time. If the SLA was violated during all processes, a mail should be sent. The ac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

您指定的数据库, 不为空, 请指定空数据库。如果您要升级现有的安装, 请按照< a target="_blank" href="https://docs.atlassian.com/jira/jadm-docs-0712/Connecting+Jira+applications+to+a+Database#ConnectingJiraapplicationstoadatabase-Upgr...

• Question
• china
• jira-service-desk

How can I enter the details in the description field rather than in a comment?

• Question
• jira-service-desk

Does anyone have any workaround or suggestions to help reduce the pain of Service Desk reset password not showing error if password complexity is not met   This issue is a real barrier to prov...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi I created a new status in my workflow, and needed to create a transition back to the workflow. However its not letting me edit; with a notification saying I cannot perform the operation on a...

• Question
• jira-service-desk

Hi, 1. I'm creating one project TEST1 2. I create two client accounts USER1 / USER2 3. I create one jira desk account USERDESK 4. USER1 create task at project TEST1 5. USER2 can't see this tasks...

• Question
• jira-service-desk

Dear Team, I would like to know JIRA service desk training institute in Bangalore-India

• Question
• jira-service-desk

In the screen used during the Resolve Issue transition there is a label/title at the top that I want to remove. The same form is used in the Cancel Issue transition. However, in this case the label/t...

• Question
• jira-service-desk
• jira-service-desk-server
• screen
• server

Hello everyone, using the view in portal option for a category displays only a blank page, even if the category has articles and they can be displayed without problems. It should not ...

• Question
• category
• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

I need to resolve my sdms tp registration problem by mistakenly i submitted center tp creation on sdms portal of nsdc and again i have to submit that tp under state tp

• Question
• atlassian-support
• jira-service-desk

Is there an API option that will allow me to: Set up a "Help" link within my website The link will direct the user to the JIRA Service Desk Portal

• Question
• atl-adm
• evaluator-resources
• jira-service-desk

How can i add someone as a collaborator

• Question
• jira-service-desk

Given a Service Desk issue I'm working on, what's the quickest way to get the equivalent Service Desk Portal URL that those outside the project can view (for example the request participants)?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, on a Atlassian community page I've found this "pro tip": "Pro tip: To create custom email triggers, go to Project setting > Automation and create a new custom rule. Set up your triggers ...

• Question
• email
• field
• jira-service-desk
• notification

Hi All, How to change the workflow which is linked with multiple issue types, I wanted to remove one transition in one issue type without affecting to linked issue types for same workflow.

• Question
• jira-service-desk

Hey there,   I got a conceptual Question on how to best create Service Desk Requests from Mobile Device. Some of our Employees get lot's of Customer Inquires directly in their E-Mail Box. Whe...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

It will be good if we can configure in one project Service Desk - Email address per request_type. ie. atm@domen  for   request_type   ATM pos@domen   for   request_type &nb...

• Question
• jira-service-desk