Jira Service Management

We're currently evaluating Jira Service Desk to determine if it will fit into our environment.  Are there deployment options allowing the customer portal to reside on a physical server differen...

• Question
• customer-portal
• deployment
• jira-service-desk

Within Jira, after I have assigned a person to a task, can I assign a pre-determined role?  For example: Joe is assigned to work a task as a developer. I want to assign Tim as a tester of that ...

• Question
• jira-service-desk

We have an issue where our clients open Service Desk tickets with us via email, and use the CC: field to include email addresses which are actually group addresses, i.e. bob@companyA.com, is on a tea...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am creating a custom notification and after referencing the article below, I see there should be a number of recipient options, including Approvers (which I am interested in): https://confluence.a...

• Question
• jira-cloud
• jira-service-desk

"Found 330 unprocessed message(s) in the imaps folder. Only first 10 messages will be processed in test mode. Cannot create issue due to invalid license: [Sorry, you can't create any issues right no...

• Question
• jira-service-desk
• jira-service-desk-server
• server

The message was rejected because it was sent from JIRA.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

For what I'm looking for, I don't want any users to have the ability to edit or delete comments. All comments should be permanent and time stamped, and if a change needs to be made it should be enter...

• Question
• jira-service-desk

We add Jira with ServiceDesk and we are questionning about the possibility ( and if it's a good idea) to use jira service desk as a "notification or call to action" system for our users ( customers )...

• Question
• developer
• jira-service-desk

Hello , Jira service desk has become a normal project. After checking the logs it seems that after a JIRA restart the service desk app coudn't start.  Here's the log: ***********...

• Question
• jira-service-desk

How can i add BG colour to the newly created status (FAILED)... Need red colour to be displayed in the status like how Green colour will be displayed for Completed.

• Question
• jira-service-desk

Hi fellow Atlassian users, We're using JSD Cloud and although I can display in the dashboard the number of issues opened at a given time (what I call "backlog"), I haven't found a way to display bac...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to delete a particular jira ticket in the project but i couldn't able do that and iam the one who created that project. P.S - I have Site admin access. whether i need any other particular acc...

• Question
• jira-service-desk

I have checked the forums and cant seem to find an answer to this question.    Can I alter what my approvers see in the details they are sent when they are asked to approve an issue? My s...

• Question

How to add a additional column in kanban board (Jira portal)

• Question
• jira-service-desk

Hello, I need to change the Calendar in my Jira Servicedesk for reporting. My reports are returning data also for weekends (Saturday, and Sunday), and I want to get data only from Monday to Friday....

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello. I am testing jira serivice desk and wonder if it is possible to display several announcements, messages, error messages or similar in the Customer Portal. In many cases, a single announcement...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How to identify whether i have admin access or not ?

• Question
• jira-service-desk

We have a jira service desk server and we use 3rd party email providers like gmail(inbound) and sendgrid(for example, outbound). Everything works fine except that: some of our customers send emails ...

• Question
• jira-service-desk

Trying to create a custom automation where the rule will filter by a reporter's email address domain (for example @gmail.com) then send the appropriate custom notification. What is the correct ...

• Question
• jira-service-desk

I'm trying to restrict a transition when three conditions are true at the same time: the field "Order Parts" has a value of 'Yes' the field "Disposition" has a value of EITHER a) 'Rework at O...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

I have yet to find where these sub tasks are added on, I just know they get added onto every ticket and I'd like to disable them. Not every sub task in Jira, just the ones for my project and for spec...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Beginning an effort to set up a knowledge base in JSD. In this screenshot of an issue, I don't get why these documents are showing as related, as none of my labels, nor the title, should cause t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've created a change request JSD project. It is used to terminate existing employees/contractors. When terminating an employee, I need to ensure that only HR staff can create such a request. Anyone ...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server
• validator

Once i log to my account i got Oops message and all is blak Log's referral number: b13b19d0-9845-442d-aa47-2838822d68cc

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   We have created a new user creo@natexo.com The problem is that as a part of Production team, we need to assign to him tickets from the Production department project , but we can't. I...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud