Community resources
Community resources
Jira Service Management
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I'm testing Jira Service Desk with my original e-mail as support agent and a friends e-mail as customer. As customer, I sent an e-mail for my Jira e-mail (project@company.atlassian.net) to create a r...
- Question
- jira-cloud
- jira-service-desk
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Hello. I am trying to create a workflow that requires approvals from a selected user. I found this tutorial https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html . ...
- Question
- jira-service-desk
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As a customer i can see a list of issues that were submitted, is that list confgurable? Can i show ther if an issue is in a sprint for instance?
- Question
- jira-service-desk
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Hey everyone! I don't know about all of you but having the satisfaction survey sent out imminently after a ticket has reached a resolved status is a huge pain! This causes false revie...
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Hi, Our customer portal is available in English and French. Unfortunately, a customer who is not logged in cannot change the language of the form, it opens the form following the browser ...
2,433 views 9 0 Deleted user September 13, 2018 -
I would like to translate default english "visitportal" dialog (to Czech). I'm not able to find where is setting of it. Could you navigate me? Thank you Michal.
- Question
- jira-service-desk
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I would like a selection of user to only be able to browse calls via the portal. To provide this, I've created a user, assigned this to a customer group and setup Service desk customer - portal acces...
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I upgraded the jira software from 7.x to 7.12 on our server, we use the servicedesk and the wiki software after the upgrade the wiki still works but is not upgraded, but if i look into the licensing...
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Probably someone has followed this use-case already. I will need to bulk import customers and old tickets from Reamaze and maybe someone has already done this and can share their experience.
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Hi, I'm trying to use a placeholder in 'Filter issue scope' in Insight Object/s custom field (CF) and I'm in trouble. Here is the use case: I have an object 'Application' having an at...
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This question is in reference to Atlassian Developer Documentation: Automation Rule Components When trying to edit issue to select and change a field in an issue, we want to edit the resol...
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So i have setup a workflow with auto approval that if the cost is lower than 1000 it should be autoapproved. The trouble is that if a user still selects an approver the approver still gets sent an em...
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Hi there, We are evaluating JIRA Service Desk Cloud as a ticketing tool for our Customer Support Team. One of the requirements is that we need to keep track of time spent on solving ti...
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I have a service desk project where user create change request. while creating the request he set a start time for that task which might be at midnight. now i like to set a reminder before that start...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, Is it possible to create a customer once and then associate that customer with other specific or certain JSD projects? And at a later stage, associate some customers to newly created JSD projec...
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Is there a way we can restrict the available priorities to 3 and 4 on the customer portal? I can hid the field and select the default to be P4 , but would prefer to remove 1 and 2. Many thanks.
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I'd also like to be able to have many service desks available to corporate users, and one service desk exclusively available to the general public and for them to be able to submit requests/create t...
953 views 5 0 Deleted user September 12, 2018 -
Is there a plug-in to customize drop-down filters in Jira Service Desk Customer Portal Request View?
Is there a plug in that will allow me to remove items from the filter drop-down criteria on the Jira Service Desk Customer Portal Requests View? I want to remove "Created by An...
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In our software development projects, we require the Affected Version to be entered whenever a bug is submitted. Since there is no Affected Version field in the Service Desk bug issue we cannot...
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I would like to prompt the customer for more information when they submit a bug report. The information that I would like is the version number of the product experiencing the bug (i.e. A...
- Question
- jira-administration
- jira-service-desk
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We are trying to reduce the number of emails to people with Admin permission. The systme is automatically making the system admin a watcher when a ticket goes beyond the SLA. This is not a feature we...
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I have been asked if a request type is added to the portal are we able to control who can log that set of tickets? What I mean is customer Joe Blogs logs into the portal and only he can log let's say...
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Our company has been evaluating JIRA Service Desk for about 3 months - first on the cloud platform, but now on the server platform due to the advantages of LDAP integration. We have decided to move f...
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Hello, we would like to assign every issue to at least one customer organization, but we only want to share a part of these issue with the organization. Is it possible to set organization(s) o...
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After restoring Jira to a new server, I got all of my helpdesk attachments and insight settings... but now I have images on anything else. When I search for addons, there is no image for the thumbnai...
- Question
- jira-service-desk
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