Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Need to add a list of customers associated with the project so that we can send them a update

Jeffrey Swann February 4, 2019

 

Where to I go to see the Project role assigned to a Customer Service desk, manually added customer.

If I go to Projects-> customers - [ this will show the status ( Activated / deactivated ]

But where do I see the project role(s)  for these people to allow for me to select when I send an email {gg}?

Also 

Can I send an email to a manually added customer who has not logged in ?

 

 

1 answer

0 votes
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 4, 2019

Hello,

You can add customers as participants and they will get a email on update.

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html

Jeffrey Swann February 6, 2019

Thanks but that was not actually what were hoping to to .

We found an answer 

We turned of the notification that they were being added 

We created a new service desk project 

Then created a organization in the project 

Then added the list of customers to the organization  in the project 

Then we sent the email to that project to the organization 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events