Where to I go to see the Project role assigned to a Customer Service desk, manually added customer.
If I go to Projects-> customers - [ this will show the status ( Activated / deactivated ]
But where do I see the project role(s) for these people to allow for me to select when I send an email {gg}?
Also
Can I send an email to a manually added customer who has not logged in ?
Hello,
You can add customers as participants and they will get a email on update.
https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html
Thanks but that was not actually what were hoping to to .
We found an answer
We turned of the notification that they were being added
We created a new service desk project
Then created a organization in the project
Then added the list of customers to the organization in the project
Then we sent the email to that project to the organization
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