Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have setup a customer portal for our customers and linked a confluence page to the customer portal. Now when I visit the customer portal and use the search field, I can search articles...
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Hi, We've recently come across an issue when we try to access the Customer Service Desk/Help Desk. We're randomly getting a 500 when accessing a Service Desk project from the Projects listin...
- Question
- jira
- jira-service-desk
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Hi, I use Ubuntu16.04-server, install the Jira Service Desk and Confluence, Confluence work very well, but I open Jira Service Desk very slow, I search online may be is java memory problem, I change ...
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We are using FreshDesk app at the time and testing Jira Service Desk. Would like to know if there's a way to capture customers and their companies in Jira SD. In FreshDesk you basically h...
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Hosted Service Desk. I have customers in my account i need to remove from my service desk project. I am project administrator. How do i do that?
- Question
- jira-service-desk
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I want to prevent access from any user that is not specifically named as a user. It appears to me that right now, any user sending email to the magic email address can add an issue. &nbs...
- Question
- jira-service-desk
- jira-service-desk-cloud
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A customer of ours wants to display individual Service Desk notification badges (like in the original UI) outside of Service Desk. Is it possible to grab the number of notifications by some API funct...
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I'm currently demoing Jira Service Desk (JSD) for the cloud and will be testing out the server version next week. I've organized the different products we offer as different projects through whi...
- Question
- jira-service-desk
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How can Atlassian license fees be sended on e-invoice and not on a bill-solution?
- Question
- jira-service-desk
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I need to set up a report in Jira Service Desk that allows me to see all created tickets by component The matter is that i can't add a serie for each component as i have more than 100. Do...
- Question
- jira-service-desk
- report
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Hi i am currently making an integration which should automatically generate Incidents. I do however have a problem as the client want to include Swedish characters "ÅÄÖ" in the issue. Whe...
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Hi There, We are using Jira Service Desk Cloud and I am completely new to using the service. I will be managing the IT Operations of my company and would like to redo the way which our internal user...
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I'm testing Jira Service Desk with my original e-mail as support agent and a friends e-mail as customer. As customer, I sent an e-mail for my Jira e-mail (project@company.atlassian.net) to create a r...
- Question
- jira-cloud
- jira-service-desk
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Hello. I am trying to create a workflow that requires approvals from a selected user. I found this tutorial https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html . ...
- Question
- jira-service-desk
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As a customer i can see a list of issues that were submitted, is that list confgurable? Can i show ther if an issue is in a sprint for instance?
- Question
- jira-service-desk
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Hey everyone! I don't know about all of you but having the satisfaction survey sent out imminently after a ticket has reached a resolved status is a huge pain! This causes false revie...
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Hi, Our customer portal is available in English and French. Unfortunately, a customer who is not logged in cannot change the language of the form, it opens the form following the browser ...
2,365 views 9 0 Deleted user September 13, 2018 -
I would like to translate default english "visitportal" dialog (to Czech). I'm not able to find where is setting of it. Could you navigate me? Thank you Michal.
- Question
- jira-service-desk
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I would like a selection of user to only be able to browse calls via the portal. To provide this, I've created a user, assigned this to a customer group and setup Service desk customer - portal acces...
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I upgraded the jira software from 7.x to 7.12 on our server, we use the servicedesk and the wiki software after the upgrade the wiki still works but is not upgraded, but if i look into the licensing...
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Probably someone has followed this use-case already. I will need to bulk import customers and old tickets from Reamaze and maybe someone has already done this and can share their experience.
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Hi, I'm trying to use a placeholder in 'Filter issue scope' in Insight Object/s custom field (CF) and I'm in trouble. Here is the use case: I have an object 'Application' having an at...
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This question is in reference to Atlassian Developer Documentation: Automation Rule Components When trying to edit issue to select and change a field in an issue, we want to edit the resol...
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So i have setup a workflow with auto approval that if the cost is lower than 1000 it should be autoapproved. The trouble is that if a user still selects an approver the approver still gets sent an em...
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Hi there, We are evaluating JIRA Service Desk Cloud as a ticketing tool for our Customer Support Team. One of the requirements is that we need to keep track of time spent on solving ti...
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