Automations have suddenly stopped working?

[Deleted user]

Edit: Resolution was that by setting this automation to "user who triggered the automation" it was failing to find a user as no user triggers this automation.  Had to set the user to the project lead to have it work.

Afternoon, hopefully someone here can point me in the right direction.

I have this automation:

It is very simple, when we complete a ticket we move it to resolved.  We want our users to have 7 days to reply and reopen the issue in question, otherwise we close it email the reporter and it cannot transition once closed.  I had this working a few weeks ago and then it suddenly stopped.  I can't for the life of me find what I have changed to stop it from working.

My workflow does have a transition from resolved to closed and my time in status report shows that it is recording time in statuses.

Thoughts?

[Jack Brickey · Accepted solution]

@[deleted], can you look at the logs on this automation to see if it provides a clue? Maybe post an image of the logs. I would even look back at earlier and find one that passed vs. those failing now.

[Deleted user]

OK I found the log and it says the error is that user null on my if "7d in status".  Does that mean I have to set that automation to run as a specific user rather than "user who triggered this rule"?

[Jack Brickey]

project > project settings > automation, for the automation associated with this issue click the ellipses to the right and you will see view logs.

[Deleted user]

OK I found the log and it says the error is that user null on my if "7d in status".  Does that mean I have to set that automation to run as a specific user rather than "user who triggered this rule"?

[Jack Brickey]

likely yes. you may have had it setup for a user that is not gone? I don't generally like to use user who triggered as it can't be distinguished from their manual actions. I wish they provided a default system automation user but it isn't there so I will hijack another 'system' user at times, e.g. i use Automation for Jira Lite plugin so that is an option though a bit misleading.

[Deleted user]

OK, thank you for helping me figure it out.  I wish there was a default automation user also.