Community resources
Community resources
Community resources
Jira Service Management
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Hello, folks, I use the JIRA Service Desk 3.16.0 and currently have the problem that when a customer enters our base URL, he is not on the customer but on the admin login page. (…/secure/Dashboard.j...
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Hi, I run a department of implementation consultants running projects globally through Jira where clients have access to the Jira project and work directly with my people to finish the job. Once the...
832 views 4 0 Deleted user December 6, 2018 -
Hi Community, I want to set "Done" tickets read only for customers in Service Desks. I already set the property on the "done" status in my workflow on : Property Key: jira.issue....
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Hi everyone! Please, help me to figure out this. Does Jira Service Desk have any ability to create a ticket from Facebook Messages and posts, as well as a Twitter account? Probably some...
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Hello, folks, I use the JIRA Service Desk 3.16.0 and currently have the problem that when a customer enters our base URL, he is not on the customer but on the admin login page. (…/secure/Dashboard.j...
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Hi to all, our company uses Jira Service Desk Server Based. I'd like to modify the landing page of our Service Desk Customer Portal page in order to get straight to the "browse all" section of the ...
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Hi Atlassian , Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira. Meaning issue ticket A in service desk is ...
2,235 views 6 0 Deleted user December 5, 2018- Question
- jira
- jira-service-desk
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we have customer want to migrate from http to https. can you help us with the step to do that. thank you
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We currently have a form that contains a large number of fields. We're trying to break this up to make the form less daunting for the user. Being able to leverage tabs like in the agent/JIRA softwar...
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When I want to activate a Jira Service Desk account I get the message "It is not possible to activate the user because the email address is already associated with an Atlassian account." How...
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I need to migrate a task we have in Samanage to our Jira Service Desk. It's a process for exiting employees that has many steps or tasks most of which need to be performed in order. So I ...
- Question
- jira-service-desk
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Let see me if I can verbalize this clearly We have created Ticket 1 for user 1 and on the comment section a mention is made to a user2 who is not the reporter of Ticket 1 The user2 ...
- Question
- jira-service-desk
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In our cloud instance, we've recently implemented service desk. Whenever a request is marked as Closed, it says that '(CERTAIN USER) changed the status to Closed' when that user did not close the tic...
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Hi , I am from Ingrammicro client service desk, , we keep getting calls from customers regarding Jira Access & the URL provided is : https://jira-us/atlassian-jira/secure/Dash...
- Question
- jira
- jira-service-desk
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Hello, I've been creating my own workflows recently and I've noticed that ever since this, my requests do not close properly (This is when using my own workflows). They are all test requests...
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Using eazyBI we don't find Organization (present in SERVICE DESK) dimension to create a report. We selected Organization custom field during import phase ..but we can't find it
- Question
- eazybi
- jira-service-desk
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Dear Everyone! Please, help me to understand this situation. I found information, that currently, user count on Atlassian Cloud is limited to 5,000 users. What users exactly do you mean in...
- Question
- jira-cloud
- cloud
- jira
- jira-service-desk
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Hello, I have a custom field with a list of values (the field is set as 'Select List (single choice)') I want one logged in agent to be able to see only a specific subset of these values, another...
- Question
- jira-service-desk
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Dear Support, We have created Organizations and added customers to them.We would like to make some reports to see how much time we spent on each Organization. We are logging work ( ...
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Hello! We are currently thinking of purchasing another Jira Service Desk instance to use it as our IT service desk tool and I was wondering If I absolutely needed to purchase Atlassian Access to con...
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Hi, At the moment we have 1 project, our helpdesk, in our JSD. In the next couple weeks we want to create a new project just for our HR team. Is it possible to use 1 customer portal for both project...
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Is it possible to move all past emails from customers from outlook over to jira servicedesk so we can have a history?
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I would like to buy jira service desk to support my customers. I need this information: - By purchasing the license 5 agents can I create a customer tree in my Jira portal and let each custome...
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Hi, in order to be compliant with EU regulations, the site needs to have the cookie consent notification. I have done some research, but couldn't find any recommendations on the matter. How is Coo...
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Dear All, I am kind of unable to think of a clever way how to integrate our automatic monitoring tickets with Jira Service Desk. Objective: <Monitoring Tool> should create new Issues within J...
- Question
- jira-server
- jira-service-desk
- server
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