Community resources
Community resources
Community resources
Jira Service Management
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Is there a way we can restrict the available priorities to 3 and 4 on the customer portal? I can hid the field and select the default to be P4 , but would prefer to remove 1 and 2. Many thanks.
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I'd also like to be able to have many service desks available to corporate users, and one service desk exclusively available to the general public and for them to be able to submit requests/create t...
921 views 5 0 Deleted user September 12, 2018 -
Is there a plug-in to customize drop-down filters in Jira Service Desk Customer Portal Request View?
Is there a plug in that will allow me to remove items from the filter drop-down criteria on the Jira Service Desk Customer Portal Requests View? I want to remove "Created by An...
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In our software development projects, we require the Affected Version to be entered whenever a bug is submitted. Since there is no Affected Version field in the Service Desk bug issue we cannot...
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I would like to prompt the customer for more information when they submit a bug report. The information that I would like is the version number of the product experiencing the bug (i.e. A...
- Question
- jira-administration
- jira-service-desk
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We are trying to reduce the number of emails to people with Admin permission. The systme is automatically making the system admin a watcher when a ticket goes beyond the SLA. This is not a feature we...
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I have been asked if a request type is added to the portal are we able to control who can log that set of tickets? What I mean is customer Joe Blogs logs into the portal and only he can log let's say...
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Our company has been evaluating JIRA Service Desk for about 3 months - first on the cloud platform, but now on the server platform due to the advantages of LDAP integration. We have decided to move f...
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Hello, we would like to assign every issue to at least one customer organization, but we only want to share a part of these issue with the organization. Is it possible to set organization(s) o...
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After restoring Jira to a new server, I got all of my helpdesk attachments and insight settings... but now I have images on anything else. When I search for addons, there is no image for the thumbnai...
- Question
- jira-service-desk
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We are using Jira Software with our Dev´s for a longer time, we implemented an Jira SD customer portal handled by our consultants, if they whant to invite an Dev (via Watcher function) the dev´...
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Hi, I'm setting up my service desk portal and I have a problem. When a user creates an issue, an automatic email arrives with the number of the incident created. I want that if the user answers tha...
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Hi there, I have set an automation rule in jira service desk to re-open an issue that is already closed / resolved when a customer updates / put comments there. But this isn't working as expected an...
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I changed all settings to German, But my portal stays in English, I have no idea where I can change the language
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Hello I would like to add second context_path to our service desk portal, that is: for sdesk to be available via http://../jira and via http://../sdesk. Is this possible? Reason is, that i ha...
- Question
- jira-service-desk
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Hello I am looking for a way to create a tired SLA notification and reminder. The project that I am working needs to have an hourly comment added while the incident is open. What I am looking to buil...
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If I construct and run the following filter all is well: project = ABC AND resolution not in (Withdrawn, Duplicate) AND Teamlet = "Team A" My results do not include any items with Resolution = Wi...
- Question
- jira-service-desk
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Hi, Been running Jira Service Desk (jira 7.12.0) for a while now, our customers have previously been able to log in successfully until this morning. Regular Jira users can log in ok to Jira/C...
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We tried to configure the approval issue type, but the approves can't receive the mail notification. and Users also can't see the waiting approval request on their portal. could you please sha...
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Some incoming comment emails are not applied to issues. This started recently, perhaps after installing version 7.12.1. The examples I know of do have a valid code in the subject...
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Hi We have made a custom rule where if a issue is created and: Issue matches: status = "Waiting for support" AND reporter in ("no-reply@XXX.XX") THEN Auto-approve/decline: Decline The pr...
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Hello Is there any way when a customer is logging a request that their computer Hostname or IP address is added to the ticket. This would be to assist agents with quickly finding out the nam...
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Hello all! I am hoping for a solution to this problem I am facing, I want the status of my issue to transition to "Waiting for Customer" whenever an external comment is added onto the ticket...
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I'm setting up a SD project which will be used for Technical Support for our products, and one of the workflows which is going to be critical is an RMA workflow. We do not want customers to submit R...
- Question
- jira-service-desk
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Is it possible to create a report on Jira Service Desk issues that are currently "Unresolved" that have a linked issue that has been resolved (Done, Complete, Closed statuses)? Many thanks for any i...
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