Community resources
Community resources
Community resources
Jira Service Management
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Hello, I add organizations to some issues in JSD, without it customer can't view and comment the issue when I send them the link, but I don't want those issues to be visible on ...
- Question
- jira-service-desk
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We use ServiceDesk to receive issues from our customers, some of this work is required to be charged out like a fee for service system. I was wondering if anyone else is in this situation and has fi...
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Hi there. We are building a Service Desk portal and moved all out documentation to Confluence. We created a Service Desk Project and selected dedicated Request Type. That part is shown on the Servi...
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I cannot create a ticket in Jira due to an error "Raised By; Raised By is required" even though I have logged out an back into Jira. Is this a known issue and how can I resolve?
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By private queues I mean queues that are only viewable by the user who created them.
- Question
- jira-service-desk
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We only use Service Desk internally and one issue that has arisen is that at times some issues are created and marked as private because to avoid spamming everyone which is fine or an issue is create...
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This company has setup Jira a while back and are now wanting to come back to the product. We setup the AD Sync and are able to sync the users but are running into errors with syncing the groups. This...
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Boa tarde, Estou com problemas pra criação de chamados no Jira por e-mail, estava funcionando normalmente, entretanto, desde Sexta-feira não está mais sendo integrado. Conferi se houve modi...
- Question
- jira-service-desk
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Hello, What do you use to distinguish issues that belong to the same project/customer except the label. We use a project for each customer, so if we wanna deploy something or t...
- Question
- jira
- jira-service-desk
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I'd read an older post where there was a debate about 1 single ticket owner versus multiple assignees. I've used Jira and Jira Service Desk and we may go back to that. What I've learned ...
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Hi, We use the Jira Service Desk on the Cloud. If a customer belongs only to one organization, can I remove the "Share With" field? I'd like to share automatically the requests the custo...
- Question
- jira-service-desk
- customer-portal
- jira
- jira-cloud
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Hello, I'm trying to configure email support via JSD automation. In 99% cases users do not have JSD accounts (we know only their email). This is how it's configured now: Customer emails suppo...
- Question
- atlassian-support
- jira-service-desk
- language
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Were i Jira do I do this?
- Question
- cloud
- jira-service-desk
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Hi all and thanks in advance, I am setting up an in house Jira SD and we want that customer can open issue by email. To do that, after adding customers to project, we have to setup the email-...
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Hi. In our company we have two AD domains. I want to keep the current servicedesk setup as is for domain A and build a new(or atleast make some changes) for domain B. Both working into same pr...
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Hello! We've got some problems with current Workflow on Jira service desk and i'm interested in searching tickets where some persons were taking apart - adding comments, taking tickets on themself a...
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Hello everyone, I just wanted to ask if there is a way to hide the links on the service desk portal? Basically, we have our own service desk that looks like the one bellow and we want to kee...
- Question
- jira-service-desk
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I want to create different components for different Request type.Cant figure out the way to do it in jira .Please advise
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I would like to count how many issues are being watched by each member of the project and display it as pie chart report. Is there any way to do that? Thank you.
- Question
- jira-service-desk
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We are having some major issues with Jira Service Desk in its lack of customer functionality. We have 3500+ customers on one project and it is near impossible to manage due to the lack of accessible ...
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dear all, I am traying to configure the incoming email handler and doing the test I receive the following: Cannot create issue due to invalid license: [Sorry, you can't create any issues ri...
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Hi all. Let’s say I’m providing IT support for my clients, and want to use Jira HD services to handle their incoming issues. There is a group of agents behind, supporting all clients. These agents ar...
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Is there a feature request for Jira mobile app to preview drops and attached files?
- Question
- jira-service-desk
- app
- jira
- mobile
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I cannot start new JIRA Servicedesk (Windows version) on same port, as previous JIRA SD installation, even old JIRA and service was uninstalled and deleted. JIRASD service is started but no answer on...
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Hello, I would like to automatically close some of the JIRA tickets based on the issue Summary. For Ex- I have some of the tickets which contains the summary as "Update ...
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |