Jira Service Management

Because I have many different SLA's I need more than 30 SLA goals. Is there a way to get more than 30 SLA goals? Like for instance upgrading my account or something?

• Question
• jira-service-desk

I have created 2 SLAs within the service desk project. Each SLA has 4 JQL statement based on issuetype and priority. When an issue is created, it appears to only be looking at the first JQL statement...

• Question
• jira-service-desk

Hi i got a question about how to disable the intro when a new user joins Jira and directly goes to the basic dashboard?  I have gotten som ideas from knowledge base articles  https://co...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, we have a working Service Desk project with approvals. I was ask if it's possible to implement a reminder mail to the reporter and approver regarding pending approval after 5 days. I thoug...

• Question
• approver
• jira-service-desk
• jira-service-desk-server
• server

How to get a sound alert whenever a new ticket is created within your Jira Service desk   Hi guys. After much stress and having to find a solution for this on my own, I figure I would add back...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud
• notification

I have a customer who is able to log into the system but cannot see his tasks on his service desk dashboard. I can see from the User Statistics for him that he has logged in today. I have checked h...

• Question
• jira-service-desk

I want to know if it is possible in jira service desk to hide / view the types of requests (issue) based on the customer who is accessing the support portal. For example, I would like the item highli...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   Using Jira cloud.  I am not able to find where to modify the Approvers list in an existing workflow approvers list.  So essetnially it's full of people who shouldn't be ther...

• Question
• jira-service-desk

I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to. When you click send, the error "W...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does, Service desk have the ability to do conditional logic?

• Question
• jira-service-desk

I want to use the Resolution labels, however I want different titles as the names provided aren't ideal how do I do this?

• Question
• jira-service-desk
• resolution

By some mistake my agents are no more allowed to switch the assignee. Up to now, they were able to assigne issues to each other, in order to cover different topics.  When I click into the assig...

• Question
• jira
• jira-service-desk

Is there a way that I can create my own widget instead of using the iframe that is provided. There are some other fields that I wanted to use such as automatically providing the URL location whe...

• Question
• jira-service-desk

I would like to do our asset management using JIRA servicedesk (cloud version). I have read Jira Service Desk’s guide to asset management, but what I encounter is that the JSD customers (i...

• Question
• asset-management
• evaluator-resources
• jira-service-desk

l have two fields of cmdb insight and i want to see on Queues columns but not can.

• Question
• jira-service-desk

Dear all   We will implement JIRA SD in our company in 5 months We are currently working on it ... using English documentation but for the deploiement in France  we would like to know if...

• Question
• jira-service-desk
• cloud
• language-fr

the user has administrative rights and is in the jira service desk group. If I want to create a service desk project with this user I get the following error message: Hmm... we couldn't create y...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to hide issues for other than the reporter and the assignees?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

dear all we have done an update on our workflow used for a Service Desk project. after this update we have understood there is a bug on it and we would like to get back to the original workflow. &...

• Question
• jira-service-desk

Hi, apologies as I am new to JQL. and can only do the simplest of queries at the moment.  We are using LogicMonitor to poll our network devices and send emails to Jira Service Desk (JSD) on Aler...

• Question
• automation
• cloud
• email
• jira-service-desk
• jira-service-desk-cloud

I'm new to Service Desk and Jira. I have a mail address support@daniel.example and want to allow my clients to create servicerequests by mail. I created a project for each client. Each project has ...

• Question
• addon-com.metainf.jira.plugin.emailissue
• jira-service-desk
• jira-service-desk-server
• mail-handler
• server

Please please please let customer to edit at-least there issue "priority" after submitting issue

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Folks   I'm looking into automation and how to use Jira to integrate with Selenium, can someone advise on the following please: 1) Would like know which app/plugin can be used to write tests ...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud
• selenium

Active Directory user accounts are randomly becoming inactive.  You can see them in Jira but they show up as inactive with an x.  And sometimes a manual re-sync of active directory will bri...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I can't set up Service Desk Automation. I get this error: "Choose a different user so your automation rules will run as intended The selected user has been deleted. You can make an exception to th...

• Question
• jira-service-desk