Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I have set an automation rule in jira service desk to re-open an issue that is already closed / resolved when a customer updates / put comments there. But this isn't working as expected an...
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I changed all settings to German, But my portal stays in English, I have no idea where I can change the language
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Hello I would like to add second context_path to our service desk portal, that is: for sdesk to be available via http://../jira and via http://../sdesk. Is this possible? Reason is, that i ha...
- Question
- jira-service-desk
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Hello I am looking for a way to create a tired SLA notification and reminder. The project that I am working needs to have an hourly comment added while the incident is open. What I am looking to buil...
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If I construct and run the following filter all is well: project = ABC AND resolution not in (Withdrawn, Duplicate) AND Teamlet = "Team A" My results do not include any items with Resolution = Wi...
- Question
- jira-service-desk
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Hi, Been running Jira Service Desk (jira 7.12.0) for a while now, our customers have previously been able to log in successfully until this morning. Regular Jira users can log in ok to Jira/C...
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We tried to configure the approval issue type, but the approves can't receive the mail notification. and Users also can't see the waiting approval request on their portal. could you please sha...
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Some incoming comment emails are not applied to issues. This started recently, perhaps after installing version 7.12.1. The examples I know of do have a valid code in the subject...
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Hi We have made a custom rule where if a issue is created and: Issue matches: status = "Waiting for support" AND reporter in ("no-reply@XXX.XX") THEN Auto-approve/decline: Decline The pr...
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Hello Is there any way when a customer is logging a request that their computer Hostname or IP address is added to the ticket. This would be to assist agents with quickly finding out the nam...
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Hello all! I am hoping for a solution to this problem I am facing, I want the status of my issue to transition to "Waiting for Customer" whenever an external comment is added onto the ticket...
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I'm setting up a SD project which will be used for Technical Support for our products, and one of the workflows which is going to be critical is an RMA workflow. We do not want customers to submit R...
- Question
- jira-service-desk
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Is it possible to create a report on Jira Service Desk issues that are currently "Unresolved" that have a linked issue that has been resolved (Done, Complete, Closed statuses)? Many thanks for any i...
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You used to be able to add multiple "WHEN" triggers for Automations in JIRA Service Desk, but I'm no longer able to find this option? Was it removed intentionally or is this a bug? The OpsGen...
- Question
- automation
- jira-service-desk
- opsgenie
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We are trying to cleanup our JIRA instance. We would like to delete projects with zero issues and less activity. We would also like to delete some custom fields which are not in use. What are the opt...
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Hey all, I'm a fan of automation; if I could automate my journey to work so that I could just wake up at my desk with a fresh cold latte, I would! Mine is fairly simple. We have emails from th...
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Keep being re-directed to the Help Center, can't get to the normal ticket view at all! Our licenses need to be updated in the next few days and it is very important that we get the normal vi...
463 views 5 0 Deleted user September 11, 2018 -
Hi all Does anyone know a way to grant one customer accont the permission to see all issues of his organization while the rest of the organization only see their own issues? Use case: One person of...
500 views 3 0 Deleted user September 11, 2018 -
Hello, Service Desks SLA's (Tier 1 and Tier 2) aren't displaying on a Kanban card layout since the 7.11.X release. Anyone else experiencing this? As we know you can only have 3... It'...
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Hi, We currently us MS planner to give us a visual representation of JIRA tickets, however this is a manual process which is not ideal. Is it possible to create a KanBan board for t...
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Hi I am trying to configure Jira Service Desk for Incident Management. When analysing a ticket the work log provides insight in the timing. Is there a way to export this??
- Question
- jira-service-desk
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In a create screen I have many tabs, but they are not looking like a tab, they are just looking like labels in the screens, Find below screenshot for the reference. if possible suggest ad...
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What are the tools and techniques you use to address Jira Server performance and outage avoidance?
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I am trying to import users (Read Only, with Local Groups) into Jira Service Desk. I am using an Active Directory Security Group to determine who should be able to access the Jira Service Desk ...
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Hello, I know I can check the current issue type by using the following: if(issueContext.issueType.name == "Incident") { //do something } else if (issueContext.issueType.name == "...
- Question
- jira-service-desk
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