Notifications on ServiceDesk arent delivered

im using the default notification scheme on my service desk project.

customers create tickets and i solve them. since update to servicedesk 4.0.1 only i receive email notifications. not the customers.

collective email notifications are turned off right now.

1 answer

0 votes

Answer accepted

Are you by chance using MS SQL? If so, you might be affected by the following bug:

At the time of this writing there does not seem to be an official workaround, however, several users have reported their's in the comments section.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

i am, in fact. thanks!!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.