The link is bad when customer creates new account

[Reuben Welsh]

Hi,

When creating new accounts, after receiving the confirmation email the user clicks and gets the following error "The link is bad".

[Manon Soubies-Camy · Accepted solution]

Hi @Reuben Welsh

Have you checked this thread? Atlassian said:

This error message appears when the customer already has an account as an internal user or an inactive account. 
Can you please check if this customer has a duplicated account on Site administration > User or Site administration > Jira Service Desk > Portal only customers?

Hope this helps!

- Manon

[Manon Soubies-Camy]

I've just seen your second post, so you did check the thread :)

Do you reproduce the issue with other accounts or is this impacting only one user?

[Reuben Welsh]

Hi, Thanks for the response,I've tried with 3 emails from 3 different domains, but same error persists over all three :(

[Manon Soubies-Camy]

The only reference I could find to "The link is bad" error is this bug ticket: JSD sends validation email to an inactive customer. Can you double-check if the impacted customers are active (go to https://yoursitename.atlassian.net/admin/jira-service-desk/portal-only-customers)? You may have a colleague deactivating them without warning.

[Reuben Welsh]

Hi Manon!

Thanks so much, it seems like test@domain1.com test@domain2.com and test@domain3.com hade already been used by someone else and their emails where there where you suggested :)

All seems to be good now that they are removed!

[Manon Soubies-Camy]

Glad we found the issue! :)

[Reuben Welsh]

P.S. The users im testing with are new users unlike in this case and therefore not duplicates: 

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-service-desk-self-registration-The-link-is-bad/qaq-p/928147