Why do I only see Customers Involved and Reporter as options for Customer Notifications?

[Josh Berkey]

I am using JSD 3.12 and according to the documentation for this version, I should be able to add Approvers to the To field for Customer Notifications, but the only options I have are Customers Involved and Reporter. 

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Josh,

The Approvers selection is ONLY available in the Customer Notification: "Approval Required".

Tricky...

Hope that helps

Susan

[Josh Berkey]

Thanks for letting me know. I'd like to be able to add them to Public Comment Added though. 

[Angélica Luz]

Hi Josh,

Thank you for reaching out to Atlassian Community!
You can add approvers only in the notification for "Approval required":

We have a feature request suggesting the implementation of the ability to add more options for the "To" field:

https://jira.atlassian.com/browse/JSDCLOUD-4594

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica