Organizations within JIRA Software

[Danielle Mather]

I currently have all of my organizations set up in a ServiceDesk Project. Is there a way to get these organizations to show up as options to pick in a Software project? I've added the field but no matter what I try to put in there it says it isn't valid. We are on JIRA Cloud.

[Susan Hauth _Jira Queen_]

Hi Danielle,

Organizations are ONLY for Service Desk projects.  So they won't ever be displayed in a software project.

Susan

[Danielle Mather]

Well that would have been nice to know since there are a ton of articles out there about how it can be shared across all of jira. Bummer. Any solutions on how to categorize then requests coming in automatically by a department?

[Susan Hauth _Jira Queen_]

@Danielle Mather 

Do you have any examples of those articles? They could be misleading, so would be good to see them.

In our organization we use a user property to tag issues coming in by department/office.  You can still use this jql on any reporter:

Reporter in organizationMembersof("name of org")

And that will work across projects.

Hope that helps

Susan