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How do I configure a O365 account as a Request email address

emiles
emiles
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March 18, 2019

Good morning, has anyone configure a O365 account as the requester email address on Jira Service Desk?  I'm struggling to configure this

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Jack Brickey
Jack Brickey
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March 18, 2019

What do you mean? Are you trying to create a custom email request account (project settings > email requests)? If so yes I have done this successfully. Where are you getting stuck? If you mean something else please let me know.

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emiles
emiles
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March 18, 2019

Hi Jack, thanks for the reply.  

I'm trying to configure a Shared mailbox to be monitored by Jira using a Service account that has permissions to the shared mailbox.  I can create the Custom email, but Jira is not picking up the mails from it.

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Jack Brickey
Jack Brickey
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March 18, 2019

i have not tried using share mbox. have a look at this post to see if it helps - Connect-to-Office-365-mailbox. You might also use the search bar above an seek other threads in the Community.

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