How do I configure a O365 account as a Request email address

[emiles]

Good morning, has anyone configure a O365 account as the requester email address on Jira Service Desk?  I'm struggling to configure this

[Jack Brickey]

What do you mean? Are you trying to create a custom email request account (project settings > email requests)? If so yes I have done this successfully. Where are you getting stuck? If you mean something else please let me know.

[emiles]

Hi Jack, thanks for the reply.  

I'm trying to configure a Shared mailbox to be monitored by Jira using a Service account that has permissions to the shared mailbox.  I can create the Custom email, but Jira is not picking up the mails from it.

[Jack Brickey]

i have not tried using share mbox. have a look at this post to see if it helps - Connect-to-Office-365-mailbox. You might also use the search bar above an seek other threads in the Community.