Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Jira service desk vs ops

Deleted user March 18, 2019

Multiple questions concerning Service desk and Ops :

If we want to mangage only incidents do we need Jira service desk ?

Also if we decide to add Jira service desk later on, can we integrate all incidents in SD ?

IS confluence only with SD or can we have it in Ops ?

 

Thx ! 

 

Michel

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey
Community Champion
March 18, 2019
  • OPS and SD can work independently or together. as far as which is best it depends on your requirements. If you aren't going to have "customers" creating issues then likely OPS is the way to go.
  • Yes JSD can be layered on later
  • Confluence will work w/ both
Deleted user March 19, 2019

Thx !

Deleted user March 19, 2019

At the license level, If I use both is the price per users will be a licence for OPS and a license for JIRA SD ?

Same thing for Jira Confluence ?

 

I assume that using OPS, OPSGENIE & Slack & PAGE STATUS are part of it and included in the licensing fee ?

Re-Thx !

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events