Service Desk requests are initially unassigned. When a service desk agent assigns the request to another agent an "Issue Assigned(System)" notification is sent.
Atlassian Team members are employees working across the company in a wide variety of roles.
March 22, 2019 edited
Hello Eric,
Thank you for getting in touch with Atlassian Community! Currently, it's not possible to customize agent notifications. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5425 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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