Right now, either through the subject line or issue key, Jira is quite rightly and successfully adding emails as a comment to the relevant ticket.
The issue we have is that staff are copying service desk in on internal discussions which are then being picked up, added as a public comment and then distributed to the client - which we do not want.
Is there any way to prevent Jira from adding these as public comments? Solutions which I could see working for us is them being added as private comments, or just not added at all, and we manage adding the necessary comments manually.
Thanks!
