Community resources
Community resources
Community resources
Jira Service Management
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Hey, community- to give greater detail- I have created a Project in Jira for an IT Helpdesk. I want to have it set, so whenever an issue/request is made, regardless of who creates it and it gets assi...
- Question
- jira-service-desk
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I am setting up a project to help my Operations team better manage order entry, and I'm struggling a bit to identify a way to log contents of an order in a custom Jira field. Is there any way to log...
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Hi, since JQL doesn't allow to filter on request groups I'm replicating the same request types on different groups to be able to assign the requests from different groups to different queues, but th...
- Question
- automation
- jira-service-desk
- request
- request-type
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This documentation shows how to customize the workflow statuses for a request type. However, when I open one of my request types (and navigating to the Workflow statuses tab), I couldn't edit any sta...
- Question
- jira-cloud
- jira-service-desk
- status
- workflow
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Hi, Is it possible to give a user the permission to see reports from a special project? With reports I mean something like "How many tickets were created in the last month?" Kind Regards Mathias
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We are using standard email request and I would like to have all addresses in TO or CC to become participants by creating a ticket. We have allowed to create a ticket via email only for people...
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After the update of Jira and Jira Service Desk we have the problem that in some Jira projects it takes a very long time until a comment is created or a process is closed/opened. Not all projects are...
- Question
- developer
- jira-server
- jira-service-desk
- update
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Hey guys, I created a group which holds all basic user groups for our foreign subsidiaries. If a new user logs in the first time, he gets assigned to a user group by country. Our users a sto...
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Hi. I need your help. We are testing the Jira service desk. I want to prevent sending a customer notification template by sending an email to a customer in Outlook by linking the actual email addre...
- Question
- jira-service-desk
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Hello. We may have outgrown our single-server, multi product solution, may move to Data Center multi-node. Whether that is on dedicated hardware or virtual machines is to be determined, but separate ...
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We would like to change or assignee the issues to a particular user after working hour's. I have tried using rooster addon but its not working as expected. not sure why? is there a workaround using A...
- Question
- automation
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Hello guys, I'm trying to create 3 conditional fields, where it would be according to the example below: Field 1 (dropdown) - Select your country - Example USA Field 2 (drop down list) - Select y...
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I see the person creating the issue is receiving an email, however the approvers aren't receiving anything.
- Question
- jira-service-desk
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My customer success team uses Jira Service Desk Cloud My dev team uses Jira Software Server When I link issues between them today, even if they are listed inside the issue as linked, they do not ...
- Question
- jira-service-desk
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Hello, As per api documentation of jira service desk, i could not find support for priority update. Can you please let me know any undocumented support for the same. Thank you.
- Question
- atl-adm
- developer
- jira-service-desk
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Hello, I need information on following points. How to can we update the issue status in jira service desk using api. can we fetch the Resolution field value from the jira service desk using api. ...
- Question
- developer
- jira-service-desk
- rest-api
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...heir environment and no further issues exist. This period of time could have been anything from days to months, or even a year. Therefore, I could not get true SLA stats. I recently implemented a c...
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Hello, I'm currently trying to add user groups as approvers in my workflow, however the existing user groups do not show up as options. They seem to be generic ones that ...
- Question
- jira-service-desk
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I used to see a third option on this menu, this option would redirect me to the users configuration and allow me to edit some things for this user. I don't remember how this option was named, but it ...
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Hello I wonder if it's possible to require approval from multiple approvers in a Service Desk issue? In our case we need approval both from manager and finance. When you got approval from al...
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Hello , How can I set up an automed rule, which resolves an issue which has as reporter always the same email address and set the solution to 'Known Error' and link the issue to another issue? Auto...
- Question
- jira-service-desk
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Help ... We had Portal access enabled for clients to enrol and the log in as required to our Portal. However, overnight, behaviour has changed that when users click on the link to Porta...
- Question
- jira-service-desk
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Help ... We had Portal access enabled for clients to enrol and the log in as required to our Portal. However, overnight, behaviour has changed that when users click on the link to Porta...
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Hi, I have set up an email address for costomer requests to Gmail account (after overcoming their security issues). But any of incoming mails to this account is not creating an issue in our Jira ser...
- Question
- jira-service-desk
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Is it possible to use the rest api to change the Customer Portal Announcement ?
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