Jira Service Management

Hi all, I have some jql querries for time to resolution, and sometimes is that issue passed one of this querry but time to resolution is for „all unmapped issue” . For example i create issua with: c...

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• jira-service-desk

I would like to have our users be able to submit tickets on behalf of other users but they don't seem to be able to do this (I assume it's a permissions setting) Service desk agents can however)&nbsp...

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• jira-service-desk

Even with the Costumer Satisfaction active when i change the status to resolved it does not send the costumer satisfaction

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• jira-service-desk

We want to show the Service Desk Widget only in specific circumstances. I've tried loading it dynamically (just by appending the script to the document body) but it doesn't execute (even though the ...

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• jira-service-desk

I need an overview of all organizations and assigned users on my Service Desk project? How do I do that?   Many thanks!   Best, Armin

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• jira-service-desk

Hi All, I have an issue with a project insofar as I enabled service desk and customer portal, linked some request types up and configured initial view. All was well at the front-end, however when I...

• Question
• jira-service-desk

Hi all,   I'm looking for some advice on what could have happened here, as I'm not entirely sure why this has happened.   We had an email sent to our service desk from an internal user,...

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• jira-service-desk

Hello, is it possible to use your in-house developed login page for service desk? We've created our own login page for the company and we want to use the login mechanism of the service desk. That ...

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• jira-service-desk

I have a problem with taking away jira field for creating a ticket, this does so that no email gets through and in to jira..  In ->Field Configuration Schemes i can customize required fields...

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• jira-service-desk

hi there, I have setup  the service desk with this URL https://c-labs.atlassian.net/servicedesk/customer/portals but when I open it it goes to another Url https://c-labs.atlassian.net/...

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• jira-service-desk

How can we redirect the customer from: https://agenda.coordinador.cl/servicedesk/customer/portal/1 to: https://agenda.coordinador.cl/servicedesk/customer/portal/1/create/8 We only have one ticket...

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• jira-service-desk

Hi,   With a newly created Kanban board we wish to utilise the Component field to automatically assign jira tickets to the Component Lead. Unfortunately it is defaulted to Project Lead and I c...

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• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   And there is no more option called "Service Desk Customer - Portal Access" to grant the permission acc...

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• jira-service-desk

Hey guys,  we have created request types to be filled in by the customer. Once the customer has completed and submitted the request form, it can no longer be changed by customer. Is it possible...

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• jira-service-desk

We want to allow the self-signup to our users, however, we require to run manual checks after a user signed up. Thus we must get informed about a user's sign up. Is it somehow possible to trigger em...

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• access
• email
• jira-service-desk
• notification
• registration
• +1 more tag...

Hello, I'm setting up a custom workflow for purchase requests in Jira Service Desk. Here's a screenshot of the workflow: I have three stages of approvals that I have set up. One is "Other a...

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• jira-service-desk

We have 3 Service desk users and we are unabel to assign the issues to Jira software users and change respective statuses. Please help us in configuring this feature.   Thanks, Maha

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• jira-service-desk

Is it possible to upload a CSV of organizations or copy/paste a list of orgs to create multiple organizations at once? Thanks!

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• jira-service-desk

When our outside users (customers) go to the Customer Portal and view "My Requests" or "All Requests", the Status field defaults to "Open requests" which displays no tickets. "Closed requests" a...

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• customer-portal
• jira-service-desk

I'm trying to use custom CSS in Refined Theme for Jira Service Desk to change the width of form fields. I was able to do this in Chrome using the Development tools and this is the CSS that I'm using ...

• Question
• app
• atl-adm
• css
• jira-service-desk
• refined

Hi, We want to let some projects NOT able to be accessed from customer portal for their customers, and let some projects only can be accessed from customer portal for parts of their customers. For ...

• Question
• jira-service-desk

We have the following case we use for our mail handler: Users can write an email to a specific mail to create an issue If the user exists, he will be the reporter If the user does not exist, mail...

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• jira-service-desk
• mail-handler

I assigned a few developers roles in jira service desk.  I need them to be able to comment on tickets internally (which I guess I manage to do giving permissions on the permission panel for ever...

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• development
• jira-service-desk
• permission

I need to configure some users of the service desk (agent) to be able to have a restricted view based on organization.  If I have configured organization A,B and C, and I have agent 1,2 and 3. ...

• Question
• jira-administration
• jira-cloud
• jira-service-desk

Hi, we just bought some licenses for our ServiceDesk and we would like to explain our users how to use the ServiceDesk and KnowledgeBase. If it is possible with a video or just a simple manual. grt...

• Question
• jira-service-desk