Jira Service Management

Does anyone know any issue regarding to automation on new version of Jira Servicedesk (4.0.1)?   All my rules don't seem to be working after upgrading. When we open the logs, we find out that...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server
• upgrade

Hi all, For a certain issue type the request type has no value ("No match"). I've notice than when a user creates a ticket directly the assigned Channel is JIRA and the request cannot be shown on th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear all, I need some help, I have a workflow with an approval step, but this approval step is assigned to the service desk team an I can not assign it to the customer approver as only servcie desk ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

This blog https://www.atlassian.com/blog/jira-service-desk/6-steps-to-create-knowledge-base-jira-service-desk-confluence says, "with one click in the configuration menu (that little cog in the t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have tried following the various examples.   I just want to setup a list of approvers to a workflow. However, some of the example were performed on an older version of Jira Service. I have...

• Question
• jira-service-desk

We will like to go ahead with asset plugins.In our service desk ,we have 3 agents and 300 users which can log a request. Is the pricing model for any plugin based on agents or users . Can someone a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Using version 3.16 of service desk, we found that irrelevant people would send invitations to each other from time to time. These unrelated people we found that they did not log on to jira. As you ca...

• Question
• email
• jira-service-desk

I am getting below value SLAValue{completeSLAData=[], timeline=Timeline{events=[TimelineEvent{date=2018-03-01T09:11:34.760Z, types=[START]}]}, ongoingSLAData=OngoingSLAData{goalId=107, startTime=201...

• Question
• adaptavist
• jira-service-desk

For Jira Software As it is 2019, and the Bug report I found on this is from 2016 with no recent comments, I'm going to ask the question again. Is it possible to create a New linked Issue from withi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software

I've tried the following: - Created a Role ("Service Desk Viewer") - Add "Service Desk Viewer" role to the Project's Permission Scheme (Browse Project: Grant Permission, Grant to Project Role "Brow...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have an usual issue. I have an automation which populates the 'approvers' based on what is selected in a custom field. While not occurring often, our issue is that a couple of times recently it has...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I just created a service help desk for my team so that all teams can communicate on this but when I create a ticket it shows in all the queues. Is there a way I can assign a ticket to a certain queue...

• Question
• jira-service-desk

help article doesn't seem to have the correct path . .. that I can find.. .. anyone have the correct path

• Question
• jira-service-desk

Is there a way to turn off email notifications for certain status changes for certain users within the same project?  A couple of different clients use the service desk and some do not want to ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

We recently migrated 2 shared accounts from Exchange 2010 to O365. One is the one we have setup for Incoming email configuration which we fiddled with and got working.  The other is a email that...

• Question
• jira-service-desk

We recently migrated 2 shared accounts from Exchange 2010 to O365. One is the one we have setup for Incoming email configuration which we fiddled with and got working.  The other is a email that...

• Question
• jira-service-desk

I want to set up a Service Desk project so that when an issue is submitted by a customer it can either be sent into the developer's project as a bug or as a User Story, depending on what the issue re...

• Question
• jira-service-desk

Hello,    I am interested in customizing my Service Desk notification templates by providing the name of the Assignee to the Requester.  I've tried several combinations similar to ${i...

• Question
• jira-service-desk

when an email request for support is sent in it shows in the email inbox but not in the queue. it was working the day before.

• Question
• jira-cloud
• jira-service-desk

. We have 2 external service desk portals set up.  When you click on the desired service desk, it does show up appropriately in front of the banner and I’m sure that’s as intended. Additionall...

• Question
• cloud
• jira-cloud
• jira-service-desk

We are trying to setup the integration so once an alert is acknowledged in OpsGenie by a Tech then Jira SD will assign that Tech to the service request.

• Question
• opsgenie
• cloud
• confluence
• confluence-cloud
• jira-service-desk

Hi there, I’m Samir a Technical Support Engineer for Opsgenie. Just wanted to take a minute to welcome you to our Community Collection and share a tip for “Best Practices Wednesday,” each Wednesday a...

• Question
• opsgenie

We need to make the portal display the "create issue" button on the top panel of all authorized users. We think that it is necessary to customize the permissions scheme, the line with "create issue"...

• Question
• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi, I'm new to Jira. I've got customer satisfaction enabled, but when tickets are resolved I can't see "satisfaction" option within the email.  Is there some notification I'm missing, or is i...

• Question
• jira-service-desk

Hi All, I would like to speed up the management of the incoming e-mails, I tried to check the System settings, but I was not able to find the option.  I checked the on-line documentation and t...

• Question
• jira-service-desk
• jira-software