First response for a support request

[Pyry Leppänen]

Adding an automated response to support request that asks for more specific information to make answering easier, and without the information ticket would simply close.

[Mehmet Şirin Usanmaz · Accepted solution]

Hi Pyry,

Have a look at this document

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Example Usage : 

Thanks,

Mehmet Sirin

[Jack Brickey]

 Assuming I understand your request correctly, you should not do this through a first response. Rather you should do this in the form itself at creation  add the necessary custom fields and require the user to fill them in.