Community resources
Community resources
Community resources
Jira Service Management
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A common question we get is, how does alert deduplication work? Here’s a little insight: Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are de...
- Question
- opsgenie
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If I want to use the REST API to emulate the process of someone sending a email to the support email address, can I just use the requester's email in the raiseOnBehalfOf field? For example, the requ...
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Hey everyone! I'm running into some issues with how the emails are sent to customers from JIRA and setting it as potentially suspicious and sending as the user who made the comment or change. I thou...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi all, I have the following object structure: With the following structure of Object Type: Question 1: How can I filter (IQL) all objects belonging to a specific root object (e.g. ob...
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our jira can not transtion workflows in issue, anymore and we need to do a "Integrity checker" and run "Fix" all the time to make issues transtion to new status.
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Hi, we have some problems here since the last Update to current Version. Unfortunately there are no "ä", "ö", "ü" an other special chars displayed in the Customer Portal (See Picture) Thanks for...
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I need to add a comment within a transition screen, but I don't want this comment to be visible to Customers. Having the "Respond to customer" hidden, or at least having the "Internal Comment" selec...
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Default JSD send customers an email when a request is created. We want to send the 'Request created' notification one step later when a request is accepted by our Support team. We've made a custo...
- Question
- jira-service-desk
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I have a requirement like for the custom fields I need a drop down button custom field which contains yes/no. If I click on yes then some fields should appear.If it is no then some fields should appe...
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Hoi All, Scenario: create a user with the jira api and set an unknown applicationKey create a ticket with that user Goal: Deleting the user because it was wrongly created through the api ...
- Question
- jira-service-desk
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I know there have been a ton of questions about this, but 1) I'm not looking for a custom domain; and 2) many of them are pretty old. So we're using Cloud, and the default URL of one of our ...
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Hi All, I would like to know if there is a way to block email responses into a specific project in JIRA. We have an issue where we do not want users to respond to a ticket notificatio...
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I imagine this is a basic level question, but my Jira admin recently left and I'm filling in for a bit. Our setup has groups and request types. I'd like a certain set of request tickets to be ...
- Question
- jira-service-desk
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Looking at the possibility of setting up multiple Jira Service Desk projects for some large partners. Wondering if we can link a single Jira Software ticket to multiple Jira Service Desk tickets that...
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We have Jira Service desk tied to an Internal IT ticket. We have the potential to onboard a new customer that will require a new project. We don't want to create users for them, using our Jira Softw...
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Hi I would like to create a custom field that copies over first 100 characters of Description field when the Issue is created. I want to add this field as one of the columns in JIRA so that ...
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Hi In our Jira I created new BAsic service desk, when I go to Request types I get this error. If I go to general setting I get this error. Note I am site admin and in my project I ...
512 views 2 0 Deleted user February 21, 2019 -
Hi, I created an SLA Behaviour for an specific Issue Workflow, where each state of it has it's own specific goal i.e. project = "BPO Workflow" AND issuetype = Payroll AND status = "Data Input" Goa...
- Question
- jira-service-desk
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Does anyone know how I can mark a day as a Holiday in jirasd so the SLA's for a project do not become overdue. Thank you
- Question
- holiday
- jira-service-desk
- sla
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I have a Jira Service Desk Server install running on Ubuntu 18.04. I have created the CSR and have the SSL Certificate. Whenever I try to setup the HTTPS connector, something doesn't line up. ...
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TL;DR - When we started using Jira SD, we set up two slightly different request types. We've since come to realise that just one issue type would be more beneficial (both issue types have exactly the...
- Question
- jira-service-desk
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I have a bunch of customers in my JSD project that were created when they sent an email request to us. I would like to move these customers into the appropriate organizations now. I know I need to g...
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Hi, We're evaluating opsgene. Now we're sending grafana alerts directly to slack. Is there a way to send them tru opsgene but retain the snapshot that grafana generates in slack? Basically t...
- Question
- grafana
- integration
- opsgenie
- slack
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Hello, i searched Jira community but did not find correct answer. Today we want to run Jira Service desk worldwide and we have quite small problem. When client registers IT request, members of Req...
- Question
- jira-service-desk
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Hi, In JSD, when an issue is resolved Jira sends a mail with the feedback set of stars to rate the resolution. Often, the reporters answers to this mail saying just "Thanx" making the set of stars ...
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