Community resources
Community resources
Community resources
Jira Service Management
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Similar question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Time-to-First-Response-Commenting-doesn-t-stop-timer/qaq-p/746140 This is different in our solution: The ti...
- Question
- jira-service-desk
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Hi Team, I have two projects & created new users and assigned in a single project but whenever i login the user it shows both the projects to the user. As you can see in the attachment user is ...
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I have an SLA where the standard working time is 9-5. But for 3 weeks per year this time is not the standard 9-5 but 9 - 21:00. Is there a way to ad this to the SLA?
- Question
- jira-service-desk
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Hi Community I need to get URL with the parameters from Customer Portal, for example "http://localhost:8080/servicedesk/customer/portal/1/create/11?summary=issuetest&description=getmyurl", and u...
1,308 views 3 1 Deleted user October 30, 2018 -
I have created an automation rule, where on creating a ticket in JIRA Service Desk, it automatically created an issue in JIRA Software. Now, I want to auto update the ticket with status and details,...
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can someone provide me an example how can we use atl.jira.view.issue.right.context in order to add my custom plug in on the right hand side of issue page.
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Hi IT, Currently I cannot login this link https://frontierbpm.atlassian.net Can you help me to check it? My email account: Pham.Trang@iconplc.com Thanks, Trang
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There is no easy way to find my open tickets on customer portal. I have to click on my profile avatar and then it will show created by me option. This is difficult to train/guide all my customer to f...
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Hey, community- to give greater detail- I have created a Project in Jira for an IT Helpdesk. I want to have it set, so whenever an issue/request is made, regardless of who creates it and it gets assi...
- Question
- jira-service-desk
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I am setting up a project to help my Operations team better manage order entry, and I'm struggling a bit to identify a way to log contents of an order in a custom Jira field. Is there any way to log...
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Hi, since JQL doesn't allow to filter on request groups I'm replicating the same request types on different groups to be able to assign the requests from different groups to different queues, but th...
- Question
- automation
- jira-service-desk
- request
- request-type
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This documentation shows how to customize the workflow statuses for a request type. However, when I open one of my request types (and navigating to the Workflow statuses tab), I couldn't edit any sta...
- Question
- jira-cloud
- jira-service-desk
- status
- workflow
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Hi, Is it possible to give a user the permission to see reports from a special project? With reports I mean something like "How many tickets were created in the last month?" Kind Regards Mathias
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We are using standard email request and I would like to have all addresses in TO or CC to become participants by creating a ticket. We have allowed to create a ticket via email only for people...
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After the update of Jira and Jira Service Desk we have the problem that in some Jira projects it takes a very long time until a comment is created or a process is closed/opened. Not all projects are...
- Question
- developer
- jira-server
- jira-service-desk
- update
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Hey guys, I created a group which holds all basic user groups for our foreign subsidiaries. If a new user logs in the first time, he gets assigned to a user group by country. Our users a sto...
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Hi. I need your help. We are testing the Jira service desk. I want to prevent sending a customer notification template by sending an email to a customer in Outlook by linking the actual email addre...
- Question
- jira-service-desk
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Hello. We may have outgrown our single-server, multi product solution, may move to Data Center multi-node. Whether that is on dedicated hardware or virtual machines is to be determined, but separate ...
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We would like to change or assignee the issues to a particular user after working hour's. I have tried using rooster addon but its not working as expected. not sure why? is there a workaround using A...
- Question
- automation
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Hello guys, I'm trying to create 3 conditional fields, where it would be according to the example below: Field 1 (dropdown) - Select your country - Example USA Field 2 (drop down list) - Select y...
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I see the person creating the issue is receiving an email, however the approvers aren't receiving anything.
- Question
- jira-service-desk
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My customer success team uses Jira Service Desk Cloud My dev team uses Jira Software Server When I link issues between them today, even if they are listed inside the issue as linked, they do not ...
- Question
- jira-service-desk
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Hello, As per api documentation of jira service desk, i could not find support for priority update. Can you please let me know any undocumented support for the same. Thank you.
- Question
- atl-adm
- developer
- jira-service-desk
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Hello, I need information on following points. How to can we update the issue status in jira service desk using api. can we fetch the Resolution field value from the jira service desk using api. ...
- Question
- developer
- jira-service-desk
- rest-api
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...heir environment and no further issues exist. This period of time could have been anything from days to months, or even a year. Therefore, I could not get true SLA stats. I recently implemented a c...
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