Jira Service Management

Is there a way to set up an exchange email address for users to email to which are then added to the service desk?    Thanks!

• Question
• jira-service-desk

After I updated to JIRA Software 7.8.1, Under Administration > Applications Jira Service Desk says "Jira Service Desk is licensed but not currently installed." So I ...

• Question
• jira-service-desk

Hi, Is there any way to set the value of the Organizations field based on user group membership with the built-in automation? I am having to convert a bunch of customer only accounts to atlassian a...

• Question
• jira-service-desk

Hello Team, I am installed JIRA (atlassian-jira-software-7.8.2-x64.bin) on cloud (Ubuntu), Installation is successful but i am not able to connect from my local network(Machine) to JIRA on cloud (Ub...

• Question
• jira-service-desk

Hello Team, I am installed JIRA on cloud (Ubuntu), Installation is successful but i am not able to connect from my local network(Machine) to JIRA on cloud (Ubuntu) with http://<IPAddress>:8080...

• Question
• jira-service-desk

 Hello When a request is pending for approval, it is expected Approvers ask for details/motivation to customer. My current custom workflow faces following issue: customer's answer to approver'...

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• jira-service-desk

Hello, how can i show the actual processor of an ticket in the ticket view in the customer Portal? Thanks

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• jira-service-desk

i want to add development tools on service desk project, but i cannot find GITLAB as on of the development tool provider.

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• jira-administration
• jira-cloud
• jira-service-desk

After I renewed my licence for the service desk i deleted the previous license in order to update it to the current one. my service desk disappeared and  i could not see where to update my licen...

• Question
• jira-service-desk

Hi How do I enable text editing options on a custom field in JIRA? I added a custom text field (multi-line). We want to be able to put emoticons (such as a tick) against text entered into this ...

• Question
• jira-service-desk

Context: I took over administration of this system from someone who set it up years ago - I have no ability to talk to this person again. We use JSD Cloud in order to provide a public ticketing i...

• Question
• email
• jira
• jira-service-desk

I would like to essentially reset my customer service queue as it wasn't properly managed from the beginning so there is a bunch of really old items in there but don't want a message going out to my ...

• Question
• jira-service-desk

The Customer List has names that came from the Trial period and I would like to remove them. How do I do that? Thanks

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• jira-service-desk

The default in the Comment window is Respond to Customer. I want to change it the Internal. Can I do that and if so, where? Thanks

• Question
• jira-service-desk

Hi all, Having some issues with email requests related to Single Sign On (SSO) which I am hopeful the community can assist with.  In our case, the domain which Identity Manager uses for SSO is...

• Question
• jira
• jira-cloud
• jira-service-desk

...howing only request reopened and participant added are disabled. 5) Notification default settings We have shut off our notifications to customers when they open a ticket is or when a public...

• Question
• jira-service-desk

how can i recive an email when customer create an issue? I'm the amministrator and  I receive to email all the changes made to the issues from all users, but I want to recive an email...

• Question

Hi, We have several clients, and I'm trying to create a Service Desk project for each, so they can only access their own project (and have no visibility of the other projects). I'm using the Cloud v...

• Question
• jira-service-desk

I jira-admin, trying to build a new service desk project. I am trying to add new queues but every time I click on 'New Queue' the page becomes unresponsive. I tried on different browsers, but still s...

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• jira-service-desk

I'd like to see a graph of the total number of issues remaining open over a period of time to see how the team is performing.

• Question
• jira-service-desk

Is there someway around this particular dilemna? More than once and more than a couple of times, I think to add a participant to a ticket and want to do that so that they will see the comment that I...

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• jira-service-desk

I have created my Project. I have a workflow where I have a group of approvers, who at the time of approval must enter mandatory values in new fields. Is it possible to do this? How can I do it?

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• jira-service-desk

Hi all, I have some jql querries for time to resolution, and sometimes is that issue passed one of this querry but time to resolution is for „all unmapped issue” . For example i create issua with: c...

• Question
• jira-service-desk

I would like to have our users be able to submit tickets on behalf of other users but they don't seem to be able to do this (I assume it's a permissions setting) Service desk agents can however)&nbsp...

• Question
• jira-service-desk

Even with the Costumer Satisfaction active when i change the status to resolved it does not send the costumer satisfaction

• Question
• jira-service-desk