Jira Service Management

Following the initial deployment of Jira Service Desk, to a limited user group, we are receiving reports of poor logon performance and with users repeatedly seeing “502 - Web server received an inval...

• Question
• active-directory
• jira-service-desk

Hi, I'm using the server version of Jira, but I'm currently trying out the Cloud version which I find a bit different. I can't seem to turn on the Rich editing like in the server version, I have rea...

• Question
• jira-cloud
• jira-service-desk

So we have just moved over from server based Jira to Cloud.  I can't see how I email a client and copy in others from a ticket - where has the "email" button gone"?  I can see the edit auto...

• Question
• jira-cloud
• jira-service-desk

Hi, maybe i missed something: everytime when a new person mails our support, a user/agent got created for that person in the system. that is not what we want. We have 3 support agents, so the licens...

• Question
• jira-service-desk

I realized that in the recent version I can disable the welcome message (https://jira.atlassian.com/browse/JSDSERVER-1708). Well, I actually just want to change the subject and text. Is this really ...

• Question
• email
• jira-service-desk
• notification
• template

We are using the JIRA Customer Portal We have a client where the Manager of the organisation wants to see all Requests raised by their Organisation but the staff should only be able to see their own...

• Question
• jira-service-desk

This was an issue before I hope you can see it in my history. I did what was asked but I did not see any improvement when I finally upgraded. Is there some way you can do this for me?   Techni...

• Question
• jira-service-desk

Scenario:-  1. We have two customers who are using Service now and BMC, third customer is using JIRA service desk. But for our internal use we want one platform that is JIRA service desk and we...

• Question
• jira-service-desk

I see this new feature in JIRA that shows all the notifications for a user and option to mark it read under https://example.com/home/notifications This is helpful and I would like to see if th...

• Question
• jira-cloud
• jira-service-desk

Hello, When I open up an issue in a customer project, how do I make the customer see that issue? We try to be proactive and if we see a problem we want to do something about that.   Second q...

• Question
• jira-service-desk

Hello, I want to add a due date field when viewing the issue (by selecting the issues from the issue drop down). However I configured the screen for due date field however I am not able to see this ...

• Question
• jira-service-desk

IS it possible to have service desk customers created from the email channel without enabling public signup for jira as a whole?

• Question
• jira-service-desk

Hey guys,  I want to create a POST action for a transition I have in a workflow in JSD. What I want to do as an end result is to be able to convert an incident to a service request using that t...

• Question
• issue-type
• jira-service-desk
• post-function
• workflow

when using JSD for internal process, it's good to clarify the reason of decline, but it is missed sometime by the approver, is there a way to force leaving a comment on decline of request?

• Question
• jira-service-desk

We are in the process of migrating from Jira 6.3.14/JIRA Service Desk 2.3.6 to the latest versions available. In the older setup, we had used the add-on "InProduct translation for JIRA" to translate ...

• Question
• jira-service-desk

Hi there, Currently, I am still working with the trial version of Service Desk.   I was wondering if i could make a help desk for employees within my company and  brand it how I want etc...

• Question
• jira-service-desk

Hello, We want to sync all the configurations, screens etc (except data) from UAT to development, can this be possible, if so please some one help us. We are using JIRA Service Desk Version 7.0.11.

• Question
• jira-service-desk

Can I costumize the fields in a ticket for each cunstomer belonging to the same project?

• Question
• jira-service-desk

Hello, We are using Jira Service Desk and Jira Software. They are separated on two different servers. How do I link them together so that issues can be opened from service desk in Jira software?

• Question
• jira-service-desk
• jira-software

Hello, I have the following workflow setup for a purchase request: When an approver is in the issue and clicks on More>Decline, the issue goes straight to the "Not Approved" state with a reso...

• Question
• jira-service-desk

the customers of our service desk, can not see any incidence in the respective channel for them.

• Question
• jira-service-desk

When a customer submits a ticket for support (such as reporting an outage)  i want to be able to inform all customers of the potential outage but currently the notification that the customers re...

• Question
• jira-service-desk

Hi , I would like to change the default value that gets selected on system field "Priority". I did not find any way to do this.I want to set some common value as the default priority in c...

• Question
• default
• priority

In Jira cloud my agents can create projects. I do not want anyone creating new projects in Jira except adminitrators, is there any way to dissable it?

• Question
• jira-service-desk

Is there a way to set up an exchange email address for users to email to which are then added to the service desk?    Thanks!

• Question
• jira-service-desk