Approvals only by certain users

[Tristan Fischer]

Hi, we're trying to set an approval step into our workflow. The issues are supposed to be approved only by certain users.

Here's what I am not getting:

Anyone can edit the field "approvers". So any Service Agent can approve by simply typing his own name into the mentioned field. Can I predefine a user or user group that can approve an issue, without using the "approvers" field?

Thank you.

[Ravi Sagar _Sparxsys_]

Hi @Tristan Fischer 

Yes there are few ways of achieving that. You may want to look at the following links and try the suggested solution.

https://community.atlassian.com/t5/Jira-Service-Desk-articles/How-to-add-specific-list-of-approvers/ba-p/869692

https://community.atlassian.com/t5/Jira-questions/Service-Desk-Portal-Approvals-How-to-limit-approval-drop-down-to/qaq-p/126825

Ravi