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How to manually change SLA start time

Karishma Singh
Karishma Singh
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March 29, 2019

I am trying to find out if JIRA service desk allows me to manually add SLA start time case by case. There is a default time set but I want the flexibility to edit the time when I create a new issue.

If not, what are my options?

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2019

Hello Karishma and welcome to Atlassian Community!

Currently, it's not possible to set a date for the SLA to start or restart the SLA. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-194
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

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