Service desk project, can't Set up email channel - says email inbox has items it - new mailbox with no email in it yet -
@Dan Vink, cloud or server? can you send a screenshot of what you are seeing and what screen you are running into this on?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I have uploaded the error I receive - It is a brand new email account - no emails.
can you answer cloud or server?
in Cloud you set up the channel in project > project settings > email requests.
Server is a bit different and I'm guessing you are on server.
have you actually logged into the email account to look at the inbox? Just a thought.
Server is the same way as cloud for this. I have logged into the account. I have created another account and it does the same thing.
with cloud you are offered an email from Atlassian and was going to suggest trying it but w/ server this isn't available.
i found a similar thread point to a bug - JSDSERVER-5778. can you check to see if it is possibly related? What version are you running?
JIRA Service Desk 3.12.2
We have a winner. :-)
The bug was fixed in 3.13.1 so I think the listed bug is your issue and you will need to upgrade to resolve.
cheers!
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.