Community resources
Community resources
Community resources
Jira Service Management
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I have no idea how to write scripts. I'm looking for a post function that can remove the issue 'Reporter' from the JIRA Service Desk 'Request participants' field. Reason being, our company uses pos...
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I assign a preset value - security level to a some kind of request type's but some time after the request type lose the security level hidden field
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For better readability, I would like to remove the Service Desk request from the screen when viewing an Issue. Is there a possibility to do this? I don't mind manually editing Jira files...
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Hi Atlassian team, We have a quite major issue with our jira service desk. We have enabled to create tickets by sending e-mail to an address which we configured in jira service desk but loo...
- Question
- jira-service-desk
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earlier whenever i create a new customer, the emails were triggered and newly added customer were getting the invitation email. but now whenever i add new customer , the emails are not triggered and ...
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Dear Jira Service Team, We want use Jira Service Cloud for internal support with: 2 Agents 500 internal users (requester) All accounts (Agents and Internal users) using Gmail account to lo...
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can i remove Atlassian logo at website bottom ?
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Greetings, Our team has 3 agent users ($10/month) , but 2 of our customers created accounts with access to service desk and confluence (their application access is revoked since) without knowing and...
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Updated JIRA from 10 to 25 Users. However, we still only have 10 users license for Zephyr. Not able to use Zephyr add on anymore. JIRA displays the message to upgrade zephyr add-on...
- Question
- jira-service-desk
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Hi everyone, I am trying to automate the creation of tickets in Jira from requests in Service Desk. My requests have a few fields that I would like copied to the description of the ticket I'...
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In communication with our clients (users), If: a User creates an issue, and Support makes a comment on the issue. An auto-generated notification email is sent to the User. Q: Is there a way to set ...
- Question
- jira-service-desk
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Hello, We are trying to create an automation for users that request loaner equipment. What we would like to do is: IF User Creates and Issue CONDITION Status = Waiting for...
- Question
- jira-service-desk
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Right now, when someone opens a ticket, they do not see the SLA attached to the ticket. The only see if it's been started. We would like to add the SLA countdown to the tickets.
- Question
- jira-service-desk
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I have a filter that uses the following: created >= startOfWeek(-9d) AND created <= endOfWeek(-9d) This works fine normally, but the last 2 fridays (5/4 and 5/11) the results seem to assume i...
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I have kept sla to stop once the resolution is set at the same time i have changed workflow so if on resolved ticket customer replies it goes back to waiting for support. So in normal tickets which i...
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Wondering if there is a way to export the content (results) of a queue so that I can analyse our open tickets. Not able to find a tabular report that will accomplish this. TIA
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Wondering if there is a way to export the content (results) of a queue so that I can analyse our open tickets. Not able to find a tabular report that will accomplish this. TIA
- Question
- jira-service-desk
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We are in the process of re-rolling out our Service Desk Portal. The objective is to make service desk request types more robust. We are hoping to do the following: Improve request type...
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I am trying to enable scheduling in Jira Service Desk, like this post explains. https://confluence.atlassian.com/servicedeskcloud/scheduling-an-issue-780868241.html I'm having trouble...
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Over the last couple of days or Jira Service Desk has started logging all internal emails sent to the support email under the default user, before it always logged as the user sending the email. Exte...
- Question
- jira-service-desk
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Hello community gurus! I am new to the community and to service desk. I would like to set up a full service desk for the entire business. over 20 processes and around 30 types of requests. I want t...
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Hi Dear colleagues,have you ever faced an issue with intermittent problem with Jira tickets.When we try to access our help desk tickets,we can see the number of existing tickets in the queue b...
- Question
- jira-service-desk
- cloud
- jira-cloud
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When people report an issue using the portal while not logged in the following comment is added using my name: "This issue was reported from the portal while the user was not signed into an account....
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I've set up a new Jira project and have the standard kanban board, but I want to add another. I can't see where it says "add a new board."
- Question
- jira-service-desk
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- Question
- jira-service-desk
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