Jira Service Management

I need to find a method to view the time each tech spends on a ticket, time spent on certain request types and which customers are consuming the most of my departments time. We are using Jira Service...

• Question
• jira-service-desk

I am receiving questions regarding the portal and since I don't actually know what the user sees, I am wondering if there is documentation on it.

• Question
• jira-service-desk

Same question applies to JIRA Software and Jira Core, I am still in process of setting up environment at work and I need to demo applications.   Thank you.

• Question
• jira-service-desk

Hi  I just installed JSD 3.9.5 and created a first project but issue type icons are not displayed as we can see in the following screenshot :   For an unknown reason, the paths to the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi. I am looking for don't let customers to scale their created issues. I was looking for it for hours and I still couldn't find it. Can this be changed?  

• Question
• jira-service-desk

Hi there,   I'd like to receive an email every time a new ticket is created. And maybe two other members of staff.    What's the best way to set this up.   Thanks :) Ann Ma...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I currently have a server instance of JIRA running with service desk and software. My goal is to create a identical cloud instance and decomission the local server instance. I create a xml backup f...

• Question
• migration
• jira-administration
• jira-cloud
• jira-server
• jira-service-desk

Hello, we accidentally  added a customer to the wrong organization. Removing this customer from the wrong organization, produces an error.  Attached are two screenshots. Number one shows ...

• Question
• jira-service-desk
• jira-service-desk-server
• organization
• server

Hi, I am looking for some assistance with an issue I have with JSD,  we have been using JSD for the past 8 months without any issue but recently when the customers from one particular company r...

• Question
• jira-service-desk
• jira-server

Phrase "Your request was"___"and the status changed to" does not exist in any language pack and can not be found anywhere in Jira Software or Jira Service Desk.   Does anyone know how to trans...

• Question
• jira-service-desk
• jira-software

Dear Community, we have self-hosted Jira Service Desk (3.5.2, Jira Core 7.3.8). Regarding new GPDR, that will go live at 25 may 2018, we want to be able to inform our customers about Privacy Policy....

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a costume Field (Internal comment) as user picker, my goal is when any comment added internally I want a notification to go to anyone in "Internal comment" field.   Can you let ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Guys,   Anyone know how 2 change this default or edit it?   Best regards, Eddy

• Question
• jira-service-desk
• email-this-issue
• jira-service-desk-server
• server

There are lots of examples about on how to add a request participant; I want to get an array of users FROM the request participant field so I can manipulate it. I can get this far: CustomFieldManag...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am very confuse while reading so many workaround for this issue.  Issue:-  My issues are "Resolved" but resolution is coming as "Unresolved" due to which all Resolved issues also displa...

• Question
• jira-service-desk

I am very confuse while reading so many workaround for this issue.  Issue:-  My issues are "Resolved" but resolution is coming as "Unresolved" due to which all Resolved issues also displa...

• Question
• jira-service-desk
• jira-service-desk-cloud
• resolution

In change workflow, we have one status "Customer approval required" . This status should show action buttons (Approved or Declined) to customer only. But it's not happening.    Also i nee...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi guys, newbie here so please forgive me if I've put this in the wrong place. Our instance of Jira Service Desk has just started to have issues in IE11. For some reason it displays a blank page...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm setting up an automation rule that will post a comment when moved to a specific status. I'd like for the comment to say "Please respond by mm/dd/yyyy" with a specific date relative to the current...

• Question
• jira
• jira-service-desk

(in JIRA software, not JIRA SD) The email replies are added to the Ticket as expected.  However, they do not trigger email notifications to the watchers (as defined per permission scheme). Com...

• Question
• jira-service-desk
• jira-service-desk-server
• server

The CAPTCHA app that in already part of the Jira software is very hard to read. I have seem the Font download workarounds, but I'm not having an issue with weird symbols, just with the letters being ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

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• Question
• jira-cloud
• jira-service-desk
• widget

My Google-fu is letting me down this week. I want 3 customers to be able to see any and all tickets raised by each other in their JSD portal. I have created an Organisation and added them to it but...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are just starting to use Service Desk and looking how the SLA's are utilized.  One of the agents asked if you can pause an issue if you go to lunch or an appt .  Also, how do you add a d...

• Question
• jira-service-desk

When we create a Subtask, the organization is not automatically populated, either by the parent issue or by the reporter reflected in the new subtask. The is not the case for crated issues, the orga...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud