Jira Service Desk automation - get a request approve before proceed

[Sam]

Hi,

I would like to add an extra step in Jira SD workflow. 

For some SD requests created by users, I need his/her manager approval. 

I was thinking about mentioning a manager in the comment asking for approval rather than assigning a request to a manager (to not use Agent license).

Is there a way to use SD automation to change the status of a request from "Waiting for approval" to "Approved" or "Not approved" if manager reply to a comment?

Thank you

[Jack Brickey · Accepted solution]

Have you read this article?

[Sam]

Yes, but I'm using SD 3.1.10 version (server). I will consider updating Jira SD to 3.2 version to have this feature available.