Using Email This Issue in Service Desk

[Mitch]

We recently started using Jira Service Desk and one of the issues we have encountered is with email not formatting correctly (HTML tags showing as plain text) or email not sending with every update. We have the Email this Issue add-on and it looks like it will accomplish what we are trying to do. We are having issues getting it setup and I was wondering if anyone else has setup Jira Service Desk with Email this Issue as the main email component?