Community resources
Community resources
Community resources
Jira Service Management
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Hello, We have CSAT turned on for our cloud solution. I was wondering if there is a way to set up/customize an auto-response for when people leave feedback for us. For instance, we wou...
- Question
- jira-service-desk
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Hello, It is possible to configure Jira to receive email request from all users in a certain domain. We have for example 200 customers, they are all in the same domain. Can I add only one or...
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Hello, In our contractual SLA, the customer are not allowed to reopen a ticket and they must have to open a new ticket. It is due to the fact that a lot of them ask several questions on the same ti...
583 views 1 0 Deleted user December 4, 2018- Question
- jira-service-desk
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Hello, May someone provide possibilities to synchronize JIRA Service desk (status, comments, attachment, summary and so on) with other ticketing tools like ServiceNow. There are several...
- Question
- jira
- jira-service-desk
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We had an internal audit and basically the only required attribute for the cookie is the "name" field. Common optional attributes are: "comment", "domain", "path", etc. The "secure" attribute must be...
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I would like to lock down incoming MAPI requests to Atlassian on my firewall. What IP address range do I need to white-list?
- Question
- atl-cloudmisc
- cloud
- jira-service-desk
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Currently my company using the Jira Software for software development & issue and Jira Service Desk for our support teams. (User license = 50) Now the board plan to use Jira Core (project manage...
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Hi, Is it possible to add a little "pop-up" to issues in a queue? For example: I have the queue "my To Do´s". If the customer adds a comment or something else get changed, I can´t "see" it directly...
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Hi, we had tested Service Desk on a running Jira Server with another running add-on. The trial licence ended after 30 days and we had no time to test it like we wanted. So we had to deinstall it, be...
386 views 2 0 Deleted user December 4, 2018 -
Hello, My client commonly utilizes one email address for more than one person. However, they wish to have ticketing system where a user only sees their own tickets. Is this scenario sup...
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Hi, Need a bit of help. In order to ease customer experience while keeping up the functionalities, i decided to hide some of the fields from the portal and populate them with defaul...
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Hi I created a service desk project yesterday using the settings from an existing one. Since creating the new once I have had a number of permission issues that don't occur with the proje...
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Hello! Does anyone know, how can I create Jira SD queue based on reporters email domain? Like users with *@test.com are in one queue and *@test.net are in another? BR, ...
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Hi All, Can I change Issue Type on Create Issue Screen based on the value of Single Select Custom Field? Scenario is if 1 is selected on Single Select Custom Field, Issue type changes to Service Re...
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I tried to add the field "Operational categorization" into my report and saved it. But why it didn't show this column in my report.
390 views 2 0 Deleted user December 3, 2018 -
Jira Home button used to go to your last viewed dashboard but now it goes to our project list. Has this been a change by Atlassian or have I done something? Can't find where you can set your home pa...
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....protection.disabled=true" With and without the encapsulating " Yes, I restarted the server for each attempt and tried running the bat directly I'm getting the following error in Chrome: Refused t...
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Hi, We are hosting JIRA on one server and now we want to install JIRA SD on a different server. Do we need to have a JIRA software/Core license to add to the server that the JIRA SD will be installe...
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Is there a way for requests to come in with the office location of a user is at next to the subject? Ex: Houston - Can't connect to monitor
- Question
- jira-service-desk
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Is there a setting in which a Jira ticket can show HTML format like I see on e-mails? Sorry if this is a vague or misunderstanding question. Perhaps the two screenshots I have attached will make sens...
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I have a requirement to customize the current home page which shows Popular projects and Recent ones along with an option to create new issue. Based on the feedback to restructure the home pag...
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HI, I am looking to add approvers list such that the user can select a specific approver from the list of drop down in the approver field. Thanks, Swetha
- Question
- jira-service-desk
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I was asked to come up with an implementation plan for JIRA Services Desk. Can anyone help me with a doc that outline the implementation process. Thanks! -Larry
- Question
- jira-service-desk
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Is it possible to pull information from a customer's profile to auto fill in a form. If they have job title, or Department information filled in can it auto fill for them? I want them to use th...
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Hi, I am a new admin and I need to give a customer visibility to ALL tickets in their project and their project only. We have cloud Jira/JSD and Confluence with 3 users and 3 licenses. S...
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