Adding customer in JIRA service desk

[jay modi]

I have 3 Projects in JIRA service desk. When I add a customer to one project, it is added automatically to all the projects. Can someone please help me? It is urgent.

[Jack Brickey · Accepted solution]

It should not automatically add customer to all orgs. How are you adding customers and does adding a customer ask if they should be added to an org? You need to ensure customers are only in their respective org.

[jay modi]

Hi Jack,

Thanks for your reply. I am following the below step. I already add the name of the organization as Transit.  Below is my one project. I add my name in as the customer. 

Now In the below project, I see my email ID in the below new project. 

Due to the above issue, I observed that in my customer portal both projects people are able to see each other tickets.

[JP _AC Bielefeld Leader_]

Well, check the project settings regarding to customers. The second screenshot clearly states: Everyone with an account on this Jira instance is a customer. There you are!

Best

JP