Community resources
Community resources
Community resources
Jira Service Management
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We currently have a form that contains a large number of fields. We're trying to break this up to make the form less daunting for the user. Being able to leverage tabs like in the agent/JIRA softwar...
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When I want to activate a Jira Service Desk account I get the message "It is not possible to activate the user because the email address is already associated with an Atlassian account." How...
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I need to migrate a task we have in Samanage to our Jira Service Desk. It's a process for exiting employees that has many steps or tasks most of which need to be performed in order. So I ...
- Question
- jira-service-desk
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Let see me if I can verbalize this clearly We have created Ticket 1 for user 1 and on the comment section a mention is made to a user2 who is not the reporter of Ticket 1 The user2 ...
- Question
- jira-service-desk
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In our cloud instance, we've recently implemented service desk. Whenever a request is marked as Closed, it says that '(CERTAIN USER) changed the status to Closed' when that user did not close the tic...
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Hi , I am from Ingrammicro client service desk, , we keep getting calls from customers regarding Jira Access & the URL provided is : https://jira-us/atlassian-jira/secure/Dash...
- Question
- jira
- jira-service-desk
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Hello, I've been creating my own workflows recently and I've noticed that ever since this, my requests do not close properly (This is when using my own workflows). They are all test requests...
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Using eazyBI we don't find Organization (present in SERVICE DESK) dimension to create a report. We selected Organization custom field during import phase ..but we can't find it
- Question
- eazybi
- jira-service-desk
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Dear Everyone! Please, help me to understand this situation. I found information, that currently, user count on Atlassian Cloud is limited to 5,000 users. What users exactly do you mean in...
- Question
- jira-cloud
- cloud
- jira
- jira-service-desk
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Hello, I have a custom field with a list of values (the field is set as 'Select List (single choice)') I want one logged in agent to be able to see only a specific subset of these values, another...
- Question
- jira-service-desk
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Dear Support, We have created Organizations and added customers to them.We would like to make some reports to see how much time we spent on each Organization. We are logging work ( ...
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Hello! We are currently thinking of purchasing another Jira Service Desk instance to use it as our IT service desk tool and I was wondering If I absolutely needed to purchase Atlassian Access to con...
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Hi, At the moment we have 1 project, our helpdesk, in our JSD. In the next couple weeks we want to create a new project just for our HR team. Is it possible to use 1 customer portal for both project...
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Is it possible to move all past emails from customers from outlook over to jira servicedesk so we can have a history?
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I would like to buy jira service desk to support my customers. I need this information: - By purchasing the license 5 agents can I create a customer tree in my Jira portal and let each custome...
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Hi, in order to be compliant with EU regulations, the site needs to have the cookie consent notification. I have done some research, but couldn't find any recommendations on the matter. How is Coo...
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Dear All, I am kind of unable to think of a clever way how to integrate our automatic monitoring tickets with Jira Service Desk. Objective: <Monitoring Tool> should create new Issues within J...
- Question
- jira-server
- jira-service-desk
- server
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Hi there, we were trying to move JIRA Software and Service Desk to a new server. We followed all the instructions. JIRA Software is fine, with all its plugins. Service Desk is ok from the inside...
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Hello Guys, We have Jira Service Desk Cloud version and we have Automation for Jira plugin. In order to close the tickets automatically after 3 days in Resolved I wrote a Automation rule. It...
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If I resolve an issue, type a comment and click "Resolve" The costumer does get the mail notification. I want the comment I type to be included in the email notification. Our costumers do not make a...
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Hello folks, I am currently working on setting up a Jira Helpdesk. Since our company us relatively small and only serves a few major customers, we have decided to create a project for each customer. ...
- Question
- jira-service-desk
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During setup I set the default assignee of my project to the project lead. In production I wanted the default assignee to be 'unassigned'. However after changing the new tickets keep on going to th...
- Question
- jira-service-desk
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Post adding agents to users and roles tab, we haven't received any email to activate
- Question
- jira-service-desk
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Hi Team, Need JQL documents and syntax list from admin perspective to validate my SLA stuffs. Can you please share any documents related to JQL syntax and standard functions usage. Let me know if ...
- Question
- jira-service-desk
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We are making use of Jira service desk I am looking for a method to prevent certain users from being added as Requested Participants. This use case is to prevent looping when clients cc mulitple mai...
- Question
- jira-server
- jira-service-desk
- server
Atlassian Community Events
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