Can two service desks be linked to the same knowledge base

[Tina_Allen]

Service Desk FSDP was setup with a Knowledge Base with tech docs. Service Desk AHT is for On Call tickets but we would like to link it to the FSDP Knowledge Base instead of having to maintain two KBs. Is this possible?

[Cody Stevens · Accepted solution]

Hey @Tina_Allen

To expand on what Jack said, you can do this but it can be a little tricky. When you create a new Service Desk project, it automatically creates and links a new confluence KB to it. You need to do the following to unlink it and then connect it to your existing one. 

• Go to Project Settings
• In the navigation sidebar select Knowledge base
• Take note of the existing confluence space name
• Under Link a Confluence space select Dont link a confluence space
• Once you disconnect the project from the confluence space, select Link a Confluence Space
• You will now be given the option to choose your confluence space, search for your preexisting space and connect it!

You will want to go into confluence and find the space the project automatically made and delete. This will help reduce clutter. 

Hopefully that helps, let me know if you need anything else!

[Tina_Allen]

Thanks for the detailed steps on how to do this! It worked great!

[Cody Stevens]

Of course, I'm glad I could help! 

[Jack Nolddor _Sweet Bananas_]

Yes of course, connect the second JSD project in the same way you already did it.

[Tina_Allen]

Thanks for responding, unfortunately as a newbie I needed more details.