Community resources
Community resources
Community resources
Jira Service Management
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Hello Context : JIRA Service Desk 3.8.1 : JIRA Software 7.5.0 SLA configuration has already set (only settings without any code or script). => SLA : Start...
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- jira-service-desk
- jira-software
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When running queries on open customer tickets from our customer list (by clicking on the number of tickets next to each customer) the following query is used: reporter in organizationMembers(XYZ) ...
- Question
- jira-service-desk
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How can I solve this problem? After registering some automation rules, Jira asks me to select another user because it has been deleted. Note: The project was created from an existing project.
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I modified the create issue template on JSD Customer Notifications, and JSD continue sending the same email as before. ¿Anybody with this situation? Thanks.
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Hi, Does anyone know if you can implement processes in JSD according to TMForum Application Framework? Has anyone done that? I don't have access to the framework right now (we are in a process of re...
- Question
- jira-service-desk
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Please take a look at these screenshots: next You can see that "Create Users" check box is checked. But when new customer send us an email for supporting (E.g new customer email newcustomer@...
- Question
- jira-service-desk
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Hi Can you please let me know how to update my user name since my account has changed? I'd like to update my user name from ext.kwada to kwada. Regards, Kiyoshi Wada
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I want to allow users to go to our JSD portal, search and view the knowledge base without needing to login. I do want users to have an account to submit tickets however, to ensure these can be track...
- Question
- jira-service-desk
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Hello Our company is working with Service Desk product and we got the necessity to share the issue with the team involved in order they can see the issue. Those teams are defined in JIRA Groups, so ...
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Hello, (excuse me for my poor English) Jira service desk offers the possibility to communicate with customers only via email. The problem is that attached i...
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I already configure custom email, but when i send one email, i not receiving ant tickets. I already chek the logs Thank you!
- Question
- jira-service-desk
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having an issue seeing the full functionality using the jira outlook plugin. when a request is created and the service desk receives the email there is now jira icon on email that we can simple click...
- Question
- jira-service-desk
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I'm currently using Jira Service Desk to keep track of vendor maintenance notifications. These are automated emails, and we frequently receive multiple of the same email. Every time an email is ...
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I would like to set up Jira Service Desk so that if someone puts in a request (e.g., for new software), it automatically populates the approver field with their manager. Is this at all possible? All...
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The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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Hi All, is this any way, how i can add and estimation field into customer task? Like if I add an estimation, i would like customer see it. Thx
- Question
- jira-service-desk
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Hello, at moment we‘re implementing Jira ServiceDesk, Jira Software and Jira Confluence from the scratch. Meanwhile we have another Jira instance that already contains a lot of sites and projects et...
- Question
- jira-service-desk
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Hi, I have two questions about designing the customer portal. #1 How can I change the design of our customer portal to get the look of choosing request types in a dropdown field like in this articl...
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Hello, folks, I use the JIRA Service Desk 3.16.0 and currently have the problem that when a customer enters our base URL, he is not on the customer but on the admin login page. (…/secure/Dashboard.j...
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Hi, I run a department of implementation consultants running projects globally through Jira where clients have access to the Jira project and work directly with my people to finish the job. Once the...
789 views 4 0 Deleted user December 6, 2018 -
Hi Community, I want to set "Done" tickets read only for customers in Service Desks. I already set the property on the "done" status in my workflow on : Property Key: jira.issue....
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Hi everyone! Please, help me to figure out this. Does Jira Service Desk have any ability to create a ticket from Facebook Messages and posts, as well as a Twitter account? Probably some...
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Hello, folks, I use the JIRA Service Desk 3.16.0 and currently have the problem that when a customer enters our base URL, he is not on the customer but on the admin login page. (…/secure/Dashboard.j...
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Hi to all, our company uses Jira Service Desk Server Based. I'd like to modify the landing page of our Service Desk Customer Portal page in order to get straight to the "browse all" section of the ...
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Hi Atlassian , Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira. Meaning issue ticket A in service desk is ...
2,114 views 6 0 Deleted user December 5, 2018- Question
- jira
- jira-service-desk
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