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Community resources
Jira Service Management
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Hello - We have incoming email set up but are experiencing an issue whenever one of our customers replies to the ticket. It a comment is added to the ticket and the customer receives an email notif...
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I am setting up automation (JIRA service desk feature) on sending a notification to project leads when any issue is about to breach SLAs. I want to customize the comment it puts in the ticket, curren...
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We´ve migrated our Atlassian site to another new site. Migration included Jira service desk too. Now we´re not able to set pre-configured email address to email requests. We can change part of ...
- Question
- jira-service-desk
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As I wanted to Upload a file larger than 10 MB I recognized that I have to increase the size limit for attachments. I have changed the attachment size limit from the default 10 MB to 30 MB, by...
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I wish to remind approvers to make a decision every day by e-mail or slack, if user still don't response within one week - auto-decline issue with comment. For that I add SLA called "Time to app...
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Hello, Is it possible to change the footer of my portal ?
- Question
- jira-service-desk
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Hello, I'm checking the community but I don't find out exactly what I need. I need to do a JQL query where can be seen for each issue the time spent by user. Can be free? ...
- Question
- jira
- jira-service-desk
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Currently in our service deks if there is a ticket opened by mail where another person was in cc the person in cc is mentioned in the ticket as request participants. so far so good. Now if our ...
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Hi All, I want to validate date time field on customer portal end according to Time to Resolution SLA value Is there any possibility in Jira Service Desk Cloud instance with/without using plugin? S...
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Hi, i installed service desk to check if it is of any use for our company. But when i login to jira, i can't find any link to service desk application. (only in the billing part. :) ) it isnt e...
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Our TP-ID- TP_16623 Default Password is in valid Than we go to Forget password and reset the new password link ,but i don't found the OTP in our registered mobile number and Email-ID.Mo...
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We've done a migration from Zendesk to JSD cloud and used the migration plugin which worked great, it brought over all tickets, customers, and organizations. The customers all are within their...
- Question
- jira-service-desk
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I have a new JSD and I wish customers be able to reply to notification emails and have them appear as comments on the ticket. My JSD is PORTAL ONLY - I am not allowing email requests to crea...
- Question
- jira-service-desk
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We tried to access a Jira costumer user (portal only) by the Jira mobile and it's not possible to access. The message got is Seems you don't have access to Jira... But when I try to login in the web ...
- Question
- jira
- jira-service-desk
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These tickets are resolved but they are still showing as Open tickets/request. Please assist me with a solution to this or any additional steps that has to be followed to remove them from the Open R...
- Question
- jira
- jira-service-desk
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It should keep maintain the count in any custom field after the transition. also suggest plugin name which can work on cloud instance.
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I want to make comment field required on customer portal on particular status after clicking on Approve/Reject button. Also suggest if any plugin works for the same
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When a customer a ticket and sends a response to their email, there are links to "View request" and "Turn off this request's notifications". I would like the ability for the customer to click the "V...
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Having an issues where one of my users is receiving notifications for every single issue update (for issues that he is the current assignee). I've disabled notifications for "issue Updated" for the C...
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I have m email set up as IMAP, however, I am still getting an error message every day at around 5pm that the JIRA service cannot connect. I am not sure what the problem is and will try to contact my ...
- Question
- jira-service-desk
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Hello We use JIRA / BitBucket / Bamboo since 1 year in my company. Updated to last version. I added JIRA service desk this week, and I try my company to use this for support for our customers. We ar...
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Our customer service centre is set up so that external customers will email our support email address and their email will come through as a request into Jira Service Desk. A lot of a customers will...
- Question
- jira-service-desk
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Hello, I'm beginer using JIRA and I want to configure, at least, one dashboard to see the current status of IT service desk and the trend of my team and issues. What are the best ga...
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One of my Service Desk customers has changed his email address and is unable to change it on his profile, as am I. Is it even possible? Thanks, Joanne
- Question
- jira-service-desk
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| February 10, 2025 5:31 AM PST | ||
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