Change Management Approvals and Pre-Approved Changes

[Fuqua Infrastructure]

We've managed to leverage Service Desk for getting a change management setup to a point near using in production. But there are two big hurdles.

1. For Standard or Pre-Approved Changes - need it to be a drop-down list of pre-populated requests that are preferably Normal requests that have been approved to become Standard.
2. Need to require that at least one approver whether just one or many approvers are chosen is requester's manager. So maybe just a way to auto-populate manager of the person creating request and give option of additional approvers...all in one workflow step.

I can give any better explanation if needed, but these don't appear to be built-in features. Still seems that Service Desk isn't really there yet for change requests.

[Amaresh Ray]

Hi @Fuqua Infrastructure -- I'm a product manager on JSD and my team is looking to improve our change management capabilities. I'd love to chat to you to better understand your requirements.

Can you drop me an email at amaresh.ray@atlassian.com?

Thanks,

Amaresh