Upgrading Current Service Desk to Next Gen

[Help Desk Support]

What is the simplest way to update my current Jira Service Desk to the next-gen.

Thanks in advance for any help you can provide.

[Caroline Bartle]

Hi @Help Desk Support - you can gain access to JSD next-gen project templates via our Early Access Program.

Details of this can be found here: https://confluence.atlassian.com/servicedeskcloud/get-early-access-to-the-next-gen-jira-service-desk-experience-968672129.html

[Jack Brickey]

@Caroline Bartle , thanks for sharing this here. Might I ask, I am about to begin to set up a new External Customer service desk and am debating whether to go the NG route or not. I just want to be sure that these new NG projects are going to stick and will continue to be supported before venturing forward. Can you comment on that?

[Jack Brickey]

Note if you are talking about JSD NG, which it appears you are, it is still in beta so I'm not sure I would look to move production projects. Following Summit I have added NG JSD templates but only created a test project into my production instance. Now if you are maybe talking about moving a JSD project over to JSW NG for some reason then you can certainly do that w/o worrying too much.

[Help Desk Support]

Alexey, what about if it is set up as a service desk and not a kanban or sprint. I am not seeing the options they are discussing for migration.

[Alexey Matveev]

Hello,

You should create a new next-gen project and use the Bulk Move option to move all issue from the service desk project to the next-gen project.

You can find more info here:

https://confluence.atlassian.com/jirasoftwarecloud/migrate-between-next-gen-and-classic-projects-957974933.html

[Alexey Matveev]

You need to create a new next gen project and choose Service Desk template. There will be 3 templates: Scrum, Kanban, Service Desk