Jira Service Management

How to get the following stats in Service Desk  total number of open tickets beginning of month  the number of new tickets opened in the month  the number of tickets that were close...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have an existing JIRA Software installation on-premise and we installed a trial of Service Desk.  When the trial ended, we uninstalled Service Desk, as the expired trial was impacting regular...

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• jira-service-desk
• jira-service-desk-server
• server

My customer is locked out of the portal due to too many failed attempts. I changed their password but how do i unlock their account?

• Question
• jira-service-desk

When a new issue is created, all watchers receive an email but it is very plain, id like to customize it.   Right now the subject is just ;   "Issue Key-## has been created!"   t...

• Question
• jira-service-desk

I would like to use an existing Request Type from another Service Desk project when setting up a new Service Desk project. 

• Question
• jira-service-desk

For instance, our request types need at least 10 days advance notice. Is there a way to restrict the due by field so that customers are not able to select any date before 10 business days?

• Question
• due-date
• jira-service-desk

This has been requested for some time. And we understand the need for user licenses for people who can create pages, personal spaces etc.  But we're only looking for authenticating free JSD cust...

• Question
• jira-service-desk

Hello, I've successfully created a step in my workflow that allows a user enter a "sleep" state and when it's in that state it pauses the SLA. However, I want to add a custom due date field, but am ...

• Question
• jira
• jira-service-desk

...hatever reason), the field gets overwritten with the new reasons. That means we can only see the latest return reason, so we're not getting a true reflection of where our bottlenecks are. SO - how can w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Issue Level Security is turned off on our project, but when a Customer logs in to the portal to try and view a request created by another Customer they are denied with an error that says 'No Access -...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I'm looking to automate when a ticket has status "Waiting for Customer" and the CUSTOMER has not responded to the ticket in 30d. . . resolve the ticket. I can automate a search on waiting for custom...

• Question
• jira-service-desk

Hi,   New to Jira Service Desk and unable to find the answer to my question in the community or in the documentation... When an issue is created and a response from the client is received, th...

• Question
• jira-service-desk
• project-lead

Hi, Say I have a select list and based on what the customer chose on the second list I want to have a customized form after that value for the customer to fill in. How can that be done?   /Mi...

• Question
• jira-service-desk

Re: Service Desk Customers It beggars belief how you lot 'think' things through. It's incredibly frustrating for you to change something, not let anyone know what you're doing and then sit back whil...

• Question
• jira-service-desk

Hello,  I want to know if is possible to disable Quiet Hours (configured under my profile in Opsgenie) when I am on on-call? Do I have to disable it manually? Thanks,

• Question
• notification
• opsgenie

I need to configure a login free portal and service desk widget on our ecommerce platform but I am not getting the option for enabling widget through project settings. Please assist.

• Question
• jira-service-desk

the documentation says I should be able to change the template to a next-gen service desk template but I only see kanban or scrum templates available for next-gen projects.

• Question
• jira-service-desk

I've been asked to look at setting up a Service Desk project that is intended to allow people to submit ideas. There may be some discussion on the issue and then a decision is made as to whether to p...

• Question
• jira-service-desk

Hello, I've a problem with a scripted Behaviour which works in JIRA software, but not in Service Desk. Although I've mapped it to the Service Desk project (see attachment). The Behaviour should se...

• Question
• jira-core
• jira-core-server
• jira-service-desk
• scriptrunner
• server

Is it possible to set timed notifications? When a customer responds to tickets at 2AM, the agent gets notified via Jira mobile app. Is there a way to mute notifications/do not disturb during a give...

• Question
• cloud
• jira-service-desk
• notification

Dear Support, Currently we have 1 active servicedesk. i want to create one more servicedesk. But when i configure Email request, there is an error message :   Cannot link your email account d...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi , is there any way for me to set the visibility of the comments to public, i.e developer currently able to post an internal comment but not public , we would like to remove the restriction and all...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have Jira setup to create tickets for all emails sent to our domain's help desk account, but would now like the comments I make on tickets to also be sent back to the original reporter.   Ri...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are having the startup license for Jira service desk and we are using jira software as well. Below is the SEN details  1.SEN-13127126 (jira SD) 2.SEN-13127127 (Jira software) I am getting...

• Question
• jira-service-desk

Hi!    Nowadays, we see Java releases starting to be faster, which was motivated by Oracle. Maybe it's good for new systems, maybe bad for "blood" ;) Enterprise. It is mostly funny resea...

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