Community resources
Community resources
Jira Service Management
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The incoming mail for our Service Desk is handled by a POP connection. I need to use the mail handling in JIRA SD to filter out email that is COPIED (CC) to a specific account. Any suggestions...
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Good Morning. I am looking to setup Jira Service Desk to send the historical comments/logged work in a response to the client and vice versa. I setup the mail handler and they are not showing u...
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We're a company that sells support hours in blocks of 30 minutes. 10 blocks at a time. Im looking for a way to sound hours used up to the next 30 minute mark. We would like to tie these hours ...
- Question
- hour
- jira-service-desk
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I have an request issue in service desk, and I want different options in the drop down under priority. How do I change the options? Thanks!! Tanya
- Question
- jira-service-desk
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Hi, When i read the Email notification,its not reflecting into queues and every email is going into read format in gmail, i want to remove these functionalities.
- Question
- jira-service-desk
- jira-administration
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I would like to be able to close the request or ticket with out having to go to in process before I do so. Is there a way to go from open to close without having to have so many steps?
- Question
- jira-service-desk
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I have created a new request type for my service desk but when a user processes a request using the new request type, the title is flipped to "Remove". Has anyone else experienced that and if s...
- Question
- jira-service-desk
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We have the email respond to ticket feature enabled on our Jira Helpdesk, but we've noticed that when someone responds via email to the ticket, Jira will strip out all the images and replace them wit...
- Question
- cloud
- comment
- issue
- jira-service-desk
- +1 more tag...
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How can I associate an already existing customer with an already existing organisation? As far as I can see there is no way it can be done from the GUI?
- Question
- jira-service-desk
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Hi everyone, i need to set the reporter on create issue based on a custom field which is read over nfeed. the custom field E-Mail is the username of the user in jira itself. we have the addon ...
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Hi I'm trying to create an automation rule in Jira Service Desk that will alert the agent who is assigned to the ticket when SLA is breached. But in the "THEN" part of the rule, I couldn't fi...
- Question
- jira-service-desk
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Hi JIRA Community, I'm a total novice and have no prior experience in setting up something like JIRA or any kind of JQL experience etc. :-) I inherited a legacy JIRA system from a mem...
- Question
- jira-service-desk
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Hi, i created my service within different projects. One project is dedicated to one customer. In each project, i created accounts for people who need to raise tickets. Some people would ne...
- Question
- cloud
- jira-cloud
- jira-service-desk
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Team, With respective to below URL content -> "You can also get alerts for SLAs that are about to breach" https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html...
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Hi, i created a SLA and a Automation, that if this SLA is breached, the issue get to be closed. But it wont. As you can see in the error, the issue status could not be changed. i tried to get ...
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I am new to JIRA Service Desk and I wanted to know if there is a way that I could make a workflow that made a certain agent a watcher when a ticket is made by someone in a certain company? Ex....
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How can I prevent a task from showing in the backlog if a subtaks is not DONE yet?
- Question
- jira-service-desk
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Hi all, Question, I'm setting up a new service desk, and have enabled allowing creating request through email. When creating "request needing approval" through the web interface, everyt...
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Hey everyone, We have a Jira Service Desk 3 user license, for fairly small company. I've been hired last summer as a IT technician in this company and had an Agent role on our Jira Service ...
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I am a service level agent and am being recorded on the amount of time it takes me to complete a case. I have been monitoring the Logged time under Time Tracking only to find that in most cases it is...
908 views 4 0 Deleted user February 5, 2019- Question
- jira-service-desk
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I have created a user (service desk agent) and now this user is unable to view the only project we have. I see no option to add the user to a project under the Project settings... I'm stuck on that. ...
- Question
- jira-service-desk
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Hello, I want to upgrade my JIRA Service Desk from 2.3.6 to the last version. I know I also need to upgrade JIRA Software. The problem is i don't have any staging server to test the upgrade before...
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Jira Service Desk (Server) robo-user JiraSDAdmin is default for automation rule like "send e-mail, then status changed" When this rule triggered, comment is added to issue like: JiraSDAdmin This ...
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Reading the article: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000.html I pay attention to picture attached under the 'Brand your help...
711 views 3 0 Deleted user February 5, 2019 -
Dear helpful people, I'd like to create a little overview of other issues created by a specific reporter and display this in a custom field. I managed to do so using Scriptrunner and a Script...
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