Community resources
Community resources
Community resources
Jira Service Management
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Hi, i've created a customer notification in the jira servicedesk. There is always this sentence: Always answer to this subject How can i kill this sentence? Thanks in advance Nic...
- Question
- jira-service-desk
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I am not able to create a project in jira servicedesk when i goto create a project i get this Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start ag...
- Question
- jira-service-desk
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I created service desk. but, my outlook accout did not use Receive Mail-box.
- Question
- cloud
- jira-service-desk
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We have a POP3 setup and suddenly the system has stopped processing the incoming mails. Any suggestions?
- Question
- jira-service-desk
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How do I find the hidden field that is blocking ticket creation?
- Question
- jira-service-desk
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Why does "Security Level" keep disappearing from "Request Type" Hidden fields in Jira Service Desk? I have to add the field back under "Hidden Fields" every single day for Issue Security to work. Th...
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Can customers be imported via CSV file?
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- jira-service-desk
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JIRA default from address [c.a.mail.incoming.mailfetcherservice] JIRA default from address[10200]: C
Atlassian Community: We need help to fix this error message - we are seeing this appear in the jirasoftware stdout log file. JIRA default from address [c.a.mail.incoming.mailfetcherservi...
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How can we give managers the ability to view tickets of just the people they supervise?
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Hi, i have a little question, when i create a bug the steps automatically are in the description, this is optional because i would like remove them from there. thanks.
- Question
- jira-service-desk
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Hello, I am having an issue getting Jira service desk connected to Microsoft SQL. I have SQL running on the same server as Jira. I have run through the setup wizard on the site however i am not ha...
- Question
- jira-service-desk
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Hello Team, Added a 'check boxes' custom field with options 'Yes' and 'No' in 'Resolve' screen. The custom field name is 'IsRunBookUsed'. If i select the option 'No' then it trigger another w...
- Question
- jira-service-desk
- workflow
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I uploaded a logo for our JSD install. Everything worked nicely but I decided I needed to make some adjustments. From this point on regardless of what I upload, it always comes back to this originall...
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Inbound emails are working properly and opening service requests. However none of the outbound replies are working when responding to tickets. We do get emailed when a ticket is opened ju...
- Question
- jira-service-desk
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How much a Jira Service Desk support on cloud for 5 users? 10 dollar for users or for all? We need also the knowledge. Thank's
- Question
- jira-service-desk
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a couple of weeks ago I set up a test Jira Service Desk environment to test it's possiblities. I was able to brand the site by changing the default blue to our University's color, and by adding a log...
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How can I change a saved query? The filters set? And the name of the query?
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- jira-service-desk
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I'm about to use JSD for the internal escalation but one POC that I need to prove is that let's say if techops would like to escalate jsd ticket to QA team which also has the JSD project, ...
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- jira-service-desk
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how many possible ways one can create issues in service desk
- Question
- evaluator-resources
- jira-service-desk
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I have two custom Text Field - (Single Line) fields in my project. Each field contains a number. I am using a Scriptrunner Fast-Track Post Function to transition my workflow when Field Value 1 ...
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Hi, I want to define auto replies for customers who send a ticket to our support mail id on Jira ServiceDesk. I see that the page Outgoing Mail, as in: Jira Settings > System > Outgoing...
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In JIRA Service Desk, how can I give someone permission to "add organizations" from the customers page (https://jira.hostname.com/projects/projectName/customers)? I gave this user the role...
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Hello folks, I know we can configure Service Desk projects to represent SLA information important to our processes (see here). Is there any way to do something similar for projects that are not in S...
- Question
- jira-service-desk
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I have this widget (round icon with question mark) from one of my Service Desk, which is available to my customers. As this widget is connected to the service desk, which in turn has Confl...
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We have a service desk that delivers escalations up to a Software project that houses Developer resources. I would like to make it so when my Tier 1/2 Techs are working in the service desk they can s...
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