Jira Service Management

I am currently trying to replicate our current IT Service Desk to make a Service Desk for our maintenance team (by copying settings rather than importing). They are almost the same except for a few e...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Como posso configurar campos personalizados para que o cliente visualize campos personalizados.

• Question
• jira-service-desk

Hi Experts We have started implementation of JIRA SD and we are in phase of development right now. We will be creating Custom fields and Request Types on Dev and then have to do all migration to Tes...

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• jira-service-desk
• jira-service-desk-server
• server

For prio 3 I struggle with the resolution time - because it's linked to a release and not to a time frame

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• jira-service-desk

If the size of attachment is less than 20kb it’s working but it greater than 20kb I am unable to attach

• Question
• attachment
• jira-service-desk

Hi, When customer raise a ticket in service desk, it need to be assigned to a group instead of a individual user id. How do I implement it in Jira service desk instead of procuring an additional age...

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• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

We have just implemented Jira Service Desk and are adding in new request types as needed.  Our Facilities department has asked that we add a request type for them.  The problem is that I do...

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• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

If you're operating always-on services you know that responding quickly to problems and incidents is the key to customer happiness. Engineers need to quickly respond to alerts and prevent issues from...

• Article
• opsgenie

I have an application and we are using Jira Service Desk Cloud to capture support tickets for that application.  I would like to be able to set certain fields on my issue entry screen on the Ser...

• Question
• jira-service-desk

I am using the Service Request Fulfilment with Approvals workflow for Jira Service Desk and I can add multiple customers to the approval step but it the ticket says "1 approval needed".  I ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Guys,   In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose...

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• jira-service-desk
• automation
• custom-field

Hi, I'm new with RESTsharp and that concept with Customer (not user). I'm looking an example of how to add Customer from a MSSQL table.  

• Question
• developer
• jira-service-desk

I am getting ready to teach a class encouraging people to use canned responses.  When I first tested adding variables, I tested one and it worked fine but now, they don't resolve.  They jus...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello everyone, we use the add on "Mail Attachment for JIRA Service Desk". It works but I want to know how I can delete or customize the following sentence in the answer mail: "See email attachm...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We would like to give one user to each Customer and it would be nice if this Customer can add other internal users (e-mail addresses) that belong to the same company and can report issues using the p...

• Question
• jira-service-desk

Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers.   All alerts are ...

• Article
• opsgenie

I'm looking for a way to create a behaviour that will filter selections of an insight custom field.  Basically I have an object type, and i would like to create behaviours for each project and t...

• Question
• jira-service-desk
• jira-software

We want to clone a Jira Service Desk ticket to Jira Core I've tried the option "Create linked issue" as well as cloning and moving but I have not succeed. The problem is that the issue can only be...

• Question
• integration
• jira-service-desk
• jira-service-desk-server
• server

Is anyone aware of any updates to the JIRA Cloud Service Desk app which may have stopped the Time Reports add-in from working? Is there any release notes, or any fixes that anyone has found to resol...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

That's my SIL script: string[] CL_issues_K1; string[] issues_K1 = selectIssues("\"SLA_1\" = breached()  and created > startOfDay(-2)"); string[] CL_issues_K2; string[] issues_K2 = selectI...

• Question
• jira-service-desk
• jira
• jira-server
• server

With so many different people using Jira Service Desk, there are hundreds if not thousands of different ways people are using it. Some may be using it internally for their IT problems. Others may be ...

• Question
• cloud
• jira-service-desk
• server

Hi, Is it possible to export tickets to other ITSM systems like Freshservice? I am interested in exporting details concerning assignees to the cases, case participants, requesters, case tagging a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I wanted to ask if it's possible to disallow users to submit tickets for a specified period of time, so that no tickets in JIRA are created when the users send e-mails to the defined e-mail ad...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I just need to ask If I have multiple projects on a service desk and each projects has different customers and organizations, My question here can I make a permission that allow only associat...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We would like to automatically generate service tickets from voicemails left on our phone system.  Is this possible with Jira Service Desk?  Does it require a plugin?

• Question
• jira-service-desk
• jira-service-desk-server
• server