Jira Service Management

Hi, I want to customize our jira service desk test environment (changing background color or adding a header to the page) but I don't see any options for this anywhere. At the moment I am able to c...

• Question
• jira-service-desk

I want to create a swimlane in my software development project which has tasks from a service desk project based on a JQL query. I followed the standard process described in the documentation and add...

• Question
• cloud
• jira-core
• jira-service-desk
• jira-service-desk-cloud
• kanban

The last week it has not been possible to download a monthly time sheet report in Excel format It failed every time ( the sheet was monthly and consists of 20 employees time records

• Question
• jira-service-desk

Hi! I have a question about the service desk. I am sorry if you already have a question, but I would appreciate your answer. 1. Is there a way to change the date format of the date and time picke...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software

Hi, we are setting up our Jira service desk and we want to add our organisations (our customers).  There does not seem to be a csv upload under the customer option.  Is it possible to do th...

• Question
• jira-service-desk

We have a project within our jira instance in which permissions have been set so that only the comment author is allowed to edit their comments. This has some drawbacks for re-useability in that som...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm looking for a platform I can build a subject matter hub/community on where external users can create content and ask/answer questions. I'd like to use Atlassian, but I'm not sure if Atlassian is ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• questions-for-confluence

Hi,    In Jira Service desk, how to configure email notification when any activity happened on the ticket. For example. Customer, creates a service ticket. Jira Service Desk should send...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Good afternoon. I would like to know if there is any limitation on Excel reports from Jira service desk. Because when I apply the filter appear 3.236 issues, however when I export to excel I have on...

• Question
• jira-service-desk

Hello, in workflow transition properties I'm adding property & value with Georgian Letters: and then when I click delete link, it doesn't work. Do you have an idea what is wrong ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

My problem is as in https://community.atlassian.com/t5/Jira-Service-Desk-questions/how-to-override-reply-to-address-on-the-email-sent-from-jira/qaq-p/990180 : I have a public email address...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• server

Basically, I have sync the Jira database with our local db and problem is I am unable to sync issues or worklog which is being deleted later.  I need to fetch those data to delete it from our l...

• Question
• jira-service-desk

Hi comunitiy! Hope you can help with the folowing. 1. We have a user picker custom field "Approvers Level 1". 2. Workflow status "Waiting for L1 approval" has the checkbox Add approval checke...

• Question
• jira-service-desk
• jira-software
• scriptrunner

We use JIRA Service Desk. We are facing a problem whereby external users(our clients) are unable to to access attached files in a JIRA ticket. Is there a way to overcome this?

• Question
• jira-service-desk

Hi  folks,  am using <aui-dropdown-menu> in my plugin. problem is i not able to get select value from drop down. jira by default they not given option of value in aui-item any suggest...

• Question
• jira
• jira-core
• jira-core-server
• jira-service-desk
• jira-service-desk-server
• +3 more tags...

Hello, I'm trying to create a simple workflow in JSD where a new case goes: OPEN...    UNDER INVESTIGATION...       REQUESTED INFO FROM CUSTOMER       ISS...

• Question
• jira-service-desk

Does anyone know of a way to show tickets that have had changes made (e.g. client or agent updates comment etc.) in a queue but then remove from this queue once it has been viewed or actioned. Kind o...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, I have created a custom field mentioning as CI owner and add some 20 names to it. I have assigned these names to different tickets which i have created. Now i want to pull a report to see h...

• Question
• jira-service-desk

We are using Jira Service Desk Cloud version for customer service functions - service requests, incident reporting, tasks etc. One typical service request from the clients is asking changes to the s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

  Currently our company has a very manual process for release notes and they’re just created on-demand for certain customers and issues that were relevant to them. We don't have formal spr...

• Question
• jira-service-desk
• cloud
• confluence
• jira
• jira-cloud

Hi. Are there any plans to integrate Opsgenie to the Ivanti ITSM platform? Thanks.

• Question
• opsgenie

Hi,   We just signed up for Jira Service Desk, and would like to know what are the benefits of creating multiple Projects. Below is our scenario   We have a small team, who looks into ...

• Question
• jira
• jira-service-desk

It appears that in JIRA that System Fields can be searched via the WAS function, supporting historical searching; however, Custom Fields do not support the WAS function. To that end, ...

• Question
• jira-service-desk
• custom-field
• jira

Good afternoon,   We had one of our administrators leave today, and I removed/disabled his account from accessing our systems. After the change, I am now unable to get to the admin/technician ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am looking for an option in Jira change management to keep a track of all changes made during upgrade , ie I  want to upgrade a product from Version 1.0 to 1.1 and then 1.2 . Here, I need to h...

• Question
• jira-service-desk