Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian community, We are maintaining our product documentation in an internal Confluence installation (Server version). From time to time, we need to also update the same documentation on a...
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...bsp; protocol="HTTP/1.1" useBodyEncodingForURI="true" &n...
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is it possible to have the request names that change translation according to the language of the web browser ? for example descriptions and request names are displayed in French if chrome or firefo...
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Hi Team. When developers within my organisation raise an issue, via "Report A Problem" on Jira Service Desk, is there current method for them to get a relevant automated response in retu...
- Question
- jira-service-desk
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I cant seem to use releaseDate() in any JQL queries on cloud with or without scriptrunner can someone advise if this is not available on cloud??
- Question
- jira-service-desk
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We have notifications set up to send us a notification via slack chat whenever a customer raises a critical priority ticket, however, it doesn't issue a notification if a customer increases the prior...
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I have number of items assigned to me say 25 , out 25, 20 are having 1 common word in the description. how can I see those 20 in one filter and only remain 5 as other filter. is there any filter crit...
- Question
- jira-service-desk
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Not all comments are notified or processed 1. customer sends mail to service@hcdesigns.nl 2. mail gets processed. Jira creates a SD issue 3. tech support replies on SD issue 4. customer gets noti...
- Question
- jira-service-desk
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I just got an email from a customer which triggers an SQL Exception: (SQL Exception while executing the following:INSERT INTO jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, iss...
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Hi, we have one custom field "project name" which includes almost 20 projects. So is there any way to search request on customer portal by inserting project name on the customer portal? &...
- Question
- jira-service-desk
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Hi All, We are trying to understand exactly what Jira looks at when an email is received to determine either (1) there is not an existing Issue, so create a new Issue or (2) this email perta...
- Question
- jira-service-desk
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We currently have SLA's of less than 30 minutes, and we aren't able to send an alert with the current config until a breach has occurred. The field for the time frame does not seem to ...
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Page just displaying plain HTML tags in a browser. Do you know the reason for this?
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Hi, We have our service desk set-up with both the .atlassian email address (cloud) and our own custom email address to request support. However no emails sent to the custom email addres...
- Question
- jira-service-desk
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Current Jira SD v 3.3.0 Create a 'form table' (4 columns wide) for tickets in business type project to display in the details section of a ticket. Intention is to have a column table that will disp...
- Question
- jira-service-desk
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Hi - we are having intermittent issues receiving e-mail requests from customers. e.g. The same customer can successfully raise a ticket one day (Ticket is generated in service desk, custo...
559 views 1 0 Deleted user January 16, 2019 -
Hello everyone and happy new year! I'm looking for a way to set up Jira Service Desk on a kiosk so that walk-up users can log a ticket on their own. I envision an iPad on a stand with S...
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Hi We would like to use the feature where users are able to create there own login on the servicedesk portal, but we would like to limit this feature to domains approved ahead. Is this possible and...
- Question
- jira-service-desk
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Hi. Jira Servicedesk newbie here, so forgive the seemingly basic question... We have a mid sized IT team which we separate by function - service desk/application/data/infrastructure. What I'd like...
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How do you move an issue through the workflow?
- Question
- jira-service-desk
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Hello Everyone, This issue is quite important that, one of the user changed his user id. Tempo time sheet entries are gone in new user id. How to move the tempo time sheet entries from old user id...
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How do we change the URL from https:\\HelpDesk\servicedesk\customer\portal\1 to https:\\HelpDesk\portal ? Environment: Jira v7.12.1 and JIRA Service Desk Application v3.15.1 Thanks...
- Question
- data-center
- jira-service-desk
- jira-software
- server
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Hello - I am not a new user to JIRA and I've been active on the community for a few years. I understand a lot about the product but after upgrading to JIRA Core 7.13.0, I am having performance issues...
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we receive a ticket via email. This creates a "normal" service request. If we change the type to "service request with approval" and add approvers afterwards, the approvers don´t get an email. No...
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Hello, We have a customer, let's call him "customer". This customer works with a partner, let's call him "partner". We are looking for a way to share a certain type of incidents with...
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