Community resources
Community resources
Jira Service Management
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Hi. Is there a way to set up Jira SD so that comms don't get sent out for sub-tasks within a specific project? I've looked at automation within the Project Settings but I can't see a way of fil...
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Hello, I would like to get notify of all open or not assigned issues in the project. I would like admins get notify of all opened or not assigned issues. With a issues list in a single mail....
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Hi all, I've created an Jira Service Desk project to open tickets to the IT Team. I would like to know how can I limit the access to this JSD to people with a concrete email domain (my enterpr...
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...y completion date to a time in the past? Otherwise the ticket isn't true.
- Question
- jira-service-desk
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How do I convert an Issue in a Confluence Article? I can´t find this option in Jira Sevice desk Server.
- Question
- jira-service-desk
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Hello All, I am trying to create a Jira Issue/Filter on a our JIRA Service Desk Knowledge base Space in confluence. When i access this page in the space with a user that has a JIRA Service Desk lic...
- Question
- confluence
- jira-service-desk
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Just signed up for Service Desk + Confluence trial. Wanting to create very simple web page for customers to see several FAQ articles and link to form to submit ticket. I log into my Admin account to...
- Question
- jira-service-desk
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My team recently performed a trial of Service Desk, and while working with webhooks, we noticed that a custom payload could not be used. I was wondering if this was just a limitation in the tri...
- Question
- jira-service-desk
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Hi all, Is there a way not to apply SLA's to single Request type, but allow it to display is the same group. I tested by creating a new group "No SLA's and attaching that group to the request type,...
- Question
- jira-service-desk
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Hi there, I have recently made a change on my Jira in which I set the "Resolved" status to the "To-do" category. The reason I have done it is because I want to show Resolved calls i...
- Question
- jira-service-desk
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Hey community, currently I am struggling with the customization of our JIRA SD customer portal. I would like to add a field / box with some information in the incident overview. I add a scree...
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Is there a way to show priority field on customer portal without allowing curtomers to set it on ticket creation? We have made an automation that sets the priority according to other fields ...
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Hello, I need to catalogue the requests that are sent via email. They can be problems, incidents, Service Requests or changes. For that i'm using the automation for jira plugin, and i'm using...
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Hi, As stated in topic. We want to create 10 SD customers but allow only 3 of them to be able to submit tickets. No issues with those 3, they are regular SD users. Other 7 should be able to log in...
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Hello, I need to catalogue the requests that are sent via email. They can be problems, incidents, Service Requests or changes. For that i'm using the automation for jira plugin, and i'm using...
- Question
- jira-service-desk
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hello, i want to show quantity sum in jira. please see attachment. i want to show on dashboard sum quantity and assgine. for example Person 1 have 16 point. its like story points but i want to use it...
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Hi, Initially, we created one project "A" and we configured an email request when mail sent to id "abc@test" it will create a request in Jira sd and also we configured email automation using "abc@...
- Question
- jira-service-desk
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Hi Community, I am new to Jira and I wish that I can find help here. I have a service desk project and when I create an issue form the portal I get "Couldn't send request"/"Incorrect request t...
- Question
- jira-service-desk
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Hi Please share the procedure document to map the following requirement to check our requirement fitment in JIRA Service desk application. Please share any videos, document or link to ...
- Question
- cloud
- jira-service-desk
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Hi. Is it possible to create a button that will appear on the JSD issue view and that this button will only appear in a specific status of the issue and the function of this button will be to clear ...
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we have some users who if they get an email notification on their mobile phone and they comment on it from their mobile phone, the comment doesn't appear in the comments thread of the ticket, but if ...
- Question
- jira-service-desk
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I'd like to be able to change the due date from the main queue menu without having to go to edit the task. How would I do that?
- Question
- jira-service-desk
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i have a question, can i create a service request workflow or life cycle request in servicedesk plus 9???
- Question
- jira-service-desk
- workflow
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Need Help in the making the rest apis to get the xray tests. Calling the below Api will always return <status><status-code>404</status-code><message>null for uri: https...
- Question
- jira-service-desk
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After upgrading to Jira Service Desk 4.1.0, unable to attach files to issues Any one else experiencing this problem? Or what the fix might be? Problem only exists using Firefox browser. IE and Edge...
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| 11m ago | ||
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| September 9, 2025 11:40 AM PDT |