Community resources
Community resources
Jira Service Management
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...tatement always returns TRUE, no matter the issue. Still returns true even if i put "fdsfdsf" instead of "general cleaning". However the following does work correctly: return (issue.get("Customer R...
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We are starting to manage tickets by email in Jira Service Desk (on our local windows server, PostgreSQL db), and noticing that the turnaround times are long. Local LAN Exchange 2010 server, SMTP &a...
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Service Desk requests are initially unassigned. When a service desk agent assigns the request to another agent an "Issue Assigned (System)" notification is sent. I want to edit ...
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JSON Request: /rest/api/2/issue/{issueIdOrKey}/transitions { "update": { "comment": [ { "add": { "body": "Moving issue to FromECT status." } } ] }, "transition": { "id": "181" }}  ...
- Question
- api
- cloud
- error
- issue
- jira-service-desk
- +3 more tags...
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If I transfer a ticket from project A to project B do I lose any data?
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Is there a way to trigger an email to the current assignee of a service desk task when someone adds a rating after it has been resolved? Currently the only way to see if this feedback was provided i...
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We're planning on implementing Jira Service Desk for our HR Department. This will be used by all employees so everyone can raise tickets/questions/requests. However there are some requests that only ...
- Question
- jira-service-desk
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Hi, We are using JIRA Service Desk 7.11.2, When ever i reload a page, a popup comment box appears near Search box like shown in picture( i have to click on OK,Got it to get rid, but it comes b...
- Question
- jira
- jira-service-desk
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We have been using JIRA for many years, and have some projects that are service desk, and want to convert those projects to be regular non-service desk projects. We hope there is a proce...
- Question
- jira-service-desk
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Right now, either through the subject line or issue key, Jira is quite rightly and successfully adding emails as a comment to the relevant ticket. The issue we have is that staff are copying s...
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It may seem intuitive to some, but a common mistake that folks make is giving too many users in their account Owner or Admin roles. These roles have the power to change many configurations in the acc...
- Question
- opsgenie
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We are a real estate company based in Leuven /Belgium looking to improve our customer experience. Love to discuss what Jira could bring to the table.
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How can I set an SLA metric based on the Expiration field (default or custom field)? I've been looking for several days but I can't find anything. Miguel
- Question
- jira-service-desk
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Hi, please help me to find out the difference between sidebar create a request and click Create button in topbar to create requests in behalf of our coustomers! when i choose left sidebar, ...
386 views 2 0 Deleted user March 21, 2019 -
We are experiencing too much slowness in our jira SD hosted server version hosted in our server. Even we have increased the memory to 5 GB still it is not behaving as expected >browsing is very s...
- Question
- jira-service-desk
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Does anyone know how you can share an issue that is created in JIRA Service Desk (Not created under the customer portal) with a customer? Although, when selecting the share option on the issue, I ca...
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How to fix this bug CVE-2016-1000031
- Question
- jira-service-desk
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I am licensed for Jira at 25 users and for Jira Service Desk at 3 Immediately the latter comes up showing 20 users which is more than I am licensed for. So I am trying to reduce the number of users ...
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Hi There, When we first set up our Jira SD we configure it in a way in which when a customer raised a SD request and INC will automatically be raise in Jira Ops. This has been working fine unt...
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On our company Trello, I have a board I use to manage an outside charitable activity. How can I move that entire board to a different user at that charity, who has his own Trello login?
- Question
- confluence
- jira
- jira-service-desk
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Dear all, My case is to automate the template we have in Confluence for Post Mortem with information from Jira SD- for example not only the ticket number, but Assignee, Reporter, Resolution, T...
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Hello! So, after getting some great help on how to set up viewing security on tickets, things have been working awesome for one request type I have, but not for another. Has anyone experienced setti...
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We’re excited to invite you to this action-packed webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-call management tools with your entire Atlassian stack. Mar...
- Article
- opsgenie
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We are using a formula to calculate a User Impact Score in our Service Desk project. I understand that the vote count can be accessed in a smart value using {{issue.voters.size}} but is there a way t...
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I am running service desk on our servers at the moment with 2 projects for asset management through the plugin/add-on 'Insight' I want to start giving mystaff access to see asset info and the servic...
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