Community resources
Community resources
Community resources
Jira Service Management
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I am trying to create a report in JIRA Helpdesk that will show the last request date by customer and also show customers who have not created tickets. I have tried creating a report but the lim...
- Question
- jira-service-desk
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Hi all. I've just signed up for a JSD and Confluence trial period. During the JSD setup, I linked it to a Confluence space which is a knowledge base space. While doing so, I though...
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I go to this page: https://confluence.atlassian.com/get-started-with-jira-service-desk/set-up-your-service-desk-917968305.html When I am in Jira, if I click the + link, I just create a new issue. ...
- Question
- jira-service-desk
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Geting error Test retrieve group : Failed org.springframework.ldap.InvalidSearchFilterException: invalid attribute description; nested exception is javax.naming.directory.InvalidSearchFilterExcepti...
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Edit: Resolution was that by setting this automation to "user who triggered the automation" it was failing to find a user as no user triggers this automation. Had to set the user to the project...
1,716 views 6 0 Deleted user January 15, 2019 -
I'm developing and interface REST and one requirement is to change the Jira Service Desk issue type. Is there any method that can be done respecting the rules of the workflow or do I need to set the ...
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I have a Jira Core Server install and am trying to add Service Desk to the server. Everything is licensed correctly and working fine for Core. When I attempt to retrieve the Service Desk license, it ...
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Hello everybody, I want to migrate all the organization with there respective employees to Jira service desk. Is there a way that these 2 portals can talk to each other? I want Jira to be able to, ...
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Our team is using Jira Classical Software on server, we are planning to add a patch of "Jira nect-gen projects" in or just buy new licence for Jira Next-gen, I heard from my colleague who use Ji...
- Question
- cloud
- jira-service-desk
- server
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How to extract a report from calls that at some point were scaled or reopened (connecting from one status to another).
- Question
- jira-core
- jira-service-desk
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How do you do a JQL search using the ~ operator for the literal string "NO_SOD"? When I try text ~ "NO_SOD" I get issues which have NO and/or SOD.
- Question
- jira-service-desk
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Hello, we have many clients that use Jira and are raising lots of different requests. Typically they are e-mailing in and those e-mails automatically generate new issues. However, client e-mails are ...
- Question
- jira
- jira-service-desk
- portal
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Hi, After update Jira Service Desk to 3.15.3 i have big problem. I use JEMH Ad hoc notiffications to send information to customer about issue registration. Problem is that this message iss add ass a...
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Hi, I'm customizing Service Desk customer notifications templates for projects but I found a strange behaviour. For some projects my changes work good, for others the same changes work wrong. In p...
- Question
- jira-service-desk
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Hi, I am using 2 jira cloud instances : 1 for service desk, 1 for Jira software. I would like to automatically create a user story in Jira Software when a ticket in Jira Service Desk is transi...
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Now one of the fields is not displayed - Description. How to get it back information is not found
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Hi, Request participants vs Participants in JSD... Is there any difference I should be aware of regarding how these two fields are handled when it comes to e.g. Notifications toward customers? ...
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Hi, we have project are agent create task for other agent from service desk itself (i.e., Customer request type is blanks). In this case when agent add request participant, these participants are no...
- Question
- jira-service-desk
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Hi there and thanks to anyone can help me, we are setting up a jira service desk portal, and we have the following requirement: only registered customers can access to portal and see their own tic...
- Question
- jira-service-desk
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We run the JIRA service desk in the cloud. We use two types of processes. Helpdesktask and Change Request. Each type uses its own workflow. How can I change the type from "Helpdesk" to "Change req...
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Hello, I add organizations to some issues in JSD, without it customer can't view and comment the issue when I send them the link, but I don't want those issues to be visible on ...
- Question
- jira-service-desk
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We use ServiceDesk to receive issues from our customers, some of this work is required to be charged out like a fee for service system. I was wondering if anyone else is in this situation and has fi...
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Hi there. We are building a Service Desk portal and moved all out documentation to Confluence. We created a Service Desk Project and selected dedicated Request Type. That part is shown on the Servi...
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I cannot create a ticket in Jira due to an error "Raised By; Raised By is required" even though I have logged out an back into Jira. Is this a known issue and how can I resolve?
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By private queues I mean queues that are only viewable by the user who created them.
- Question
- jira-service-desk
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