Jira Service Management

When I change the language this part of the agent portal doesn't translate.    

• Question
• jira-service-desk
• jira-server
• jira-service-desk-server
• server
• translate

When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira ...

• Question
• jira-service-desk

Hi,   I am currently working on an existing Service Desk project and the Customer permissions setting to the question "Who can access the portal and send requests to Recreo Service D...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm in a situation where I want to bulk add customers to my service desk project. However, I do not want them to be using the customer portal at the time I add them. In Jira Service Desk's project s...

• Question
• jira-service-desk

What happens if no approver is selected?

• Question
• jira-service-desk
• jira-service-desk-server
• server

My jira instance is in spanish, and our user speak in spanish,  but the jira service desk approve/reject page when the user uses the approve/reject option by mail is in english. Can I change the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I am the project manager of our new Jira set up for our maintenance crew and we have a slight issue where they all play funny buggers and assign jobs to one another. I have looked and change...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When a reply is made after a ticket is resolved, it adds "Waiting for Support", but the resolution remains what I set "Fixed". Is there a way to remove the resolution when its reopened? &nbs...

• Question
• jira-service-desk

I've created my project and added myself and a colleague as Admin, Agent, and Viewer roles. We are also both Administrators on the project. When I email our @Helpdesk support address, an issue i...

• Question
• jira-service-desk
• jira-software
• notification

Running Jira Service Desk 4.1.0. There are 2 Service Desk projects configured; one supporting our published software products, one for internal help desk support. Since internal users can access both...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm having trouble mapping an extra opsgenie field to the company on ServiceNow. Can someone help me?

• Question
• opsgenie
• organization
• servicenow

I see the standard report showing how many tickets a technician is currently taking on but how do i create a report showing tickets completed by technician? Thanks Amer

• Question
• jira-service-desk

I idid upgrade our Jira Servicedesk instance to version 4.2.3 on 12. July. But we received a couple of strange emails which seem to show attack attempts: Message body says: New message from Contac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I read somewhere (i can;t find the link now) about OPsGenie on Premise. I just wanted to check, is this a self hosted offering of OpsGenie?

• Question
• opsgenie

Hi all,   is there a possibility to automate a filed change based on who is the ticket assigned to? I need a field to change when someone assigns a ticket to a specific agent (or list of agen...

• Question
• automation
• developer
• jira-service-desk

I would like to see exact date and time for comments, ticket creations etc. We are on the cloud version. I looked around but didn't see any answers to this. Please advise.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I'd like to do the following: - my transition screen has two fields: MyField (custom text field) and usual Comment field (built in) - during transition the content of MyField and Comment i...

• Question
• jira-service-desk
• jira-service-desk-server
• post-function
• server

Scenario: Service desk projects are configured to let anyone with an account in the Jira site to raise requests in the respective portal: - Customers can log in to the portal of portals (help c...

• Question
• customer
• jira-service-desk
• jira-service-desk-server
• server

What are sub-tasks in a story? Who creates it? Suppose I am writing a story for login screen, can OTP authentication be a sub-task in it?

• Question
• opsgenie

I am new to Jira . Please help me get the last commented issues of an user for my cloud Jira .    

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,  We are starting with Jira ServiceDesk. I would like my customers to see the number of hours spent on an issue in the overview page of my Requests. Is there any way to get this done. trie...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We try starting with 8.3.0 JIRA Software and Jira Service Desk (both updated today), but incoming emails for Service Desk run into a java heap space error (see error log below). Jira-Service java me...

• Question
• email
• heap
• java
• jira-service-desk
• memory

Hi, Users will only be notified on responder alerts on priority P2 or P1. For P1 and P2 alerts an incident will be created (Associate, Owner and Responder). Global Policies: 1. Decrease the priori...

• Question
• opsgenie

If I have a sprint running and at the same time bugs appear, what is better: to create a separate project for the bugs or watch them from the spint?

• Question
• jira-service-desk

Good day! I can not get custom field from the system field linked Issues((

• Question
• jira-service-desk