Community resources
Community resources
Jira Service Management
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Hi, Please can anyone tell me if the self hosted version (latest) of Jira Service Desk, supports the edge browser?
- Question
- jira-administration
- jira-service-desk
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I need to create a new report in JIRA SD. I am selecting 'New Report', naming it and clicking 'Add Series'. Nothing happens - no series are presented for me to select from so I am unable to create th...
- Question
- jira-service-desk
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I want to create several Service Desk projects based on another project which I've configured to my satisfaction. So when adding a new project I'm filling in a name for the project and I'm c...
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Hello at all, is there a posibility for admins to edit the service desk customers request- page? For example add some filters.
836 views 2 0 Deleted user March 19, 2019- Question
- jira-service-desk
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When I install the addon "Git integration" my service desk projects stops working as it should. I haven't even configured any repositories. I cannot create or edit issues in the service desk project...
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Hi guys, I need a little bit of help with Jira Service Desk: If a user also has problem-solving roles and customer roles (the one that puts issues), how can switch between the issue and adm...
- Question
- jira-service-desk
- role
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Team, I'm not able to remove default service desk ticket type option from home page. I have customized one more as per my need and would be needing only that to be visible. Please let me know ho thi...
- Question
- jira-service-desk
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working on CEDT JIRA. How can I create user that connected to Distribution list of outlook emails? So I do not need to individually tag all email addresses/JIRA user as watchers. Believe it is automa...
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I'm trying to configure Automation rules to meet the following, but not very successfully. Any help is greatly appreciated. It's mainly the IF condition that I'm struggling with. Trigger (WHEN): Ne...
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Customer utilizes a Zix secure email, is it possible to add the Zixsecure to JIRA. So when they create a ticket and all bidirectional correspondence within JIRA funnels through Trillium Health Resour...
- Question
- jira-service-desk
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Hello guys I have this problem, does anyone know how to solve it? "The inconsistency index is inconsistent with the state of the database. The database has (1,036,290) occurrences, but the index ha...
- Question
- jira-service-desk
- jira-software
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I currently have all of my organizations set up in a ServiceDesk Project. Is there a way to get these organizations to show up as options to pick in a Software project? I've added the field but no ma...
- Question
- jira-service-desk
- jira-software
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I am new to Jira Helpdesk coming from ConnectWise. I had Menus and Sub-Menus in ConnectWise to put the ticket in those categories so in the end it was easier to create reports and see what our main i...
- Question
- jira-service-desk
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So when we realize a ticket came through the service desk that was not related to an operational issue is there a way to escalate it to the development team in Jira, stop the SLA tracking of that tic...
- Question
- jira-service-desk
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Hello, In my company (that we will name KD), we are using Jira service Desk with 20 licences for my service desk team. My agents need have access and the ability to up...
- Question
- jira-service-desk
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Our customer prefers to use their own ticketing system, but they set it up so that when a ticket is created on their end or any updates made to it, it emails OUR Service Desk email address which crea...
2,048 views 4 0 Deleted user March 18, 2019 -
Have moved from Sales force service cloud to Jira service desk. Currently as per what I have come across if I need to migrate my data it asks me to go through a third party vendor...
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Hi Community, I am trying to validate against the pick date field before allowing an issue to be created. Basically it would look like this: If "A" and not "B" check if date selected is 48 ...
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Multiple questions concerning Service desk and Ops : If we want to mangage only incidents do we need Jira service desk ? Also if we decide to add Jira service desk later on, can we integrate all in...
456 views 3 0 Deleted user March 18, 2019- Question
- jira-service-desk
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Hello! Working out a workflow for a newly implemented Jira Service Desk, and want to see the easiest way to fix our approvals issue. We presently have requests that require two different approvals s...
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The creator of the request is unable to access the customer portal for said request. When clicking on 'view request' they are redirected to the page below. Not sure what the issue is or how to...
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We get Jira SD tickets which may be connected to larger pieces of work. How can we add a "linked issues" field into the create screens so that the raiser can add this themselves? Obviousl...
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Good morning, has anyone configure a O365 account as the requester email address on Jira Service Desk? I'm struggling to configure this
- Question
- jira-service-desk
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Hello, as my project is shifting from Jira software(cloud) to Jira Service Desk, I want to know how can I migrate all the data (issues etc) from Jira software to Jira Service Desk so that I can resum...
970 views 5 0 Deleted user March 18, 2019 -
JIRA couldn't connect to outlook.office365.com . Check and make sure the host name is correct and try again--which exactly the host name here...we used outlook.office365.com for the mail server
- Question
- jira-service-desk
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