Community resources
Community resources
Jira Service Management
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I use to be able to see all cards in a list....never have more than maybe 12. Now, it only shows one card but specifies the quantity of cards in the list. (ex. '10 cards') just can'...
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
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Hello, did somebody achieve this? In service desk when you comment, you got a canned responses icon. I would like have this icon on a simple multi line text field As yo...
- Question
- jira-service-desk
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I can no longer get email notifications to be sent to the Approver/s. I am suspecting an issue with my notification scheme. Note: emails are being sent to the reporter on 'issue create' no problems. ...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hi, Recenty, Atlassian deployed a new system to connect the JSD customer to the Confluence knowledge base without license consuming on Confluence. With this enhancement, on the Jira Service D...
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Hello, I have several project teams configured per country. All the countries have the same "Request Types" definition. How can I copy those settings from one project to another instead of re-config...
- Question
- jira-service-desk
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HI, We are using Jira Cloud I want to track and audit incoming mail request.i have sent mail to Jira cloud using default mail handler.but i don't know what's happened after email sent.Please any on...
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Hi there, I am busy setting up our Help Centre and linking our Knowledge Base articles. However, I am having an issue when I open an article from the Help Centre: the article opens up within a...
- Question
- jira-service-desk
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Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get tha...
- Question
- jira-service-desk
- notification
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I have recently updated our Service Desk from 7.3.something to the newest 8.2 and now we can no longer use the "Time to Resolution" or "Time to 1st Response" fields as we used to. Our dashboard...
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Like if an alert happens 30 times within 15 min of interval, I want to tag it as critical on Ops genie. Based on the frequency I want to tag. Is it possible in opsgenie? If yes, please suggest how. ...
- Question
- opsgenie
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Hi, In Jira Service Desk, How can i change the caption of the Cancel option available to the end customer? I would like only to rename it, not to change the functionality?
- Question
- jira-service-desk
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When trying to add domain users to jira-servidesk-users group getting the below error Sorry, we had some technical problems during your last Log's referral number: 6b830b5d-e30f-46f4-a073-22b2...
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Hola comunidad!! Cuando llaman por teléfono a una mesa de ayuda (usando Jira Service Desk) cual es la manera recomendada o como se hace para ingresar la incidencia a nombre de ese usuario en particu...
- Question
- jira-service-desk
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Over the last 12 months the Jira Service Desk team has been re-working how customer accounts are provisioned, moving away from our embedded account model to a new set of account directory services. ...
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Hi, We have a section of physical locations were our customers can report an issue and we believe that this is easiest to explain for people to just click on an map to describe the area where the is...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- map
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i have renamed the default service request types to my own set of names. My team has 4 engineers, hence i need to auto assign the requests to diffrent engineers based on the request type is t...
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It's possible to import or sync between Zendesk/Intercom KB's to Jira? I need to populate from other Service Desk apps like Zendesk to Jira (Confluence), it is posible to do it in a streamline...
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I use Zendesk KB and don't want to show the article help on the customer portal, given nothing will appear when some customer will type for KB articles. Thanks
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Hi All I have to do a short presentation on Jira service desk for our annual IT gathering. I’d like to make it more fun that just what Jira does. I’m looking for any fun facts like world bigg...
- Question
- jira
- jira-service-desk
- off-topic
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Customer wrote to my Jira SD, and I had a notofication about that, and about changing issue status (reopened) but, wger I opened task, I didn't see any comment form customer, and issue status was sti...
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I am using Service Desk Cloud version, As part of automation , we are trying to update a service request with additional labels programmatically. I could not find update service request API. https:/...
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Im looking for a way for agent's to start a Remote Control on Windows machines. It can be started, for instance, with this run command C:\Program Files (x86)\Microsoft Configuration Manager...
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Hi, I am working in support and we are considering changing our Helpdesk platform. I did a research about JIRA Service desk product and have few questions: 1) Is it possible to integrate JI...
- Question
- jira-service-desk
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We're creating JSD tickets via email requests and have confirmed that responses to the original email thread are added as comments to the ticket. The behavior we're seeing is that if an agent comment...
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Hi, We bought Jira software, jira service desk and confluence. I followed your tutorial to install it. We used centos 7.x with postgresql 9,6. Here the step i did: I installed jira core...
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