Community resources
Community resources
Community resources
Jira Service Management
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I'm going through the process to connect to an email account for Jira service desk to retrieve requests submitted by email but the 2-step application specific password keeps failing. This shouldn't b...
- Question
- jira-service-desk
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Currently, we use the Notifications configuration for our Service Desk project to send out a Notification for all of our users in the Service Desk Agent group when a new issue is created. We do this ...
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We invited a customer to our customer portal with email someone@example.com. Some time after this, admin accidentally created also user with excactly same email, someone@example.com Customer was abl...
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Hi Is there a way to create reports that SD Customers can see in Confluence without giving them a software licence? The options under the request lists is very limited and I can't see a way to amen...
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I have noticed that tickets raised from customers appear to only show the past few activities, meaning its difficult for them to retrace old comments / discussions. Is there a way to make it so the ...
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I have 2 questions here Can any body tell us why Share button is not available for the customers.It is available for the agents In customer permission we have two sections. section1: Who can raise...
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Good afternoon, I'm trying to make a query that allows me to know how many issues were open in each day within a period of time. I don't get it .... Can someone help me to perform the jql? It's pos...
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Hi, I need a way searching for JIRA items where the Organizations AND Service Desk Organisation fields are EMPTY / NULL / BLANK - however you want to put it. I'm sure that the following JQL used to...
- Question
- jira-service-desk
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Bonjour Je souhaite configurer 3 types de mails à envoyer au client 1 en cas de création de demande 2 pour toutes modifications apportés au ticket 3 en cas de resolution d...
- Question
- jira-service-desk
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Hello everyone! I cant find anything about automation rules ordering. I have 2 rules upon issue creation, and I want to run in order instead of simultaneously. Do...
- Question
- automation
- jira-service-desk
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We have implemented JIRA SSO (https://docs.atlassian.com/atlassian-seraph/2.6.1-m1/sso.html), we found out an issue with Service Desk, Based on some recommendations, we did change the login.jsp to c...
- Question
- jira-service-desk
- sso
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I can see an action to create a customer, but it assumes the current project. Is there a way to add the value to the customer list in a different project? Thanks, Martin
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Can we customize the queue list view? For now we have all open, assigned to me, unassigned issues and more. I would like to customize the queue by the team (sales, solutions) or region. ...
- Question
- jira-service-desk
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I am looking for an app that lets me utilize custom fields from JIRA Service Desk in my time sheets and worklog reports. Does anyone have a recommendation for a solution?
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I'm using JIRA Service Desk Cloud. I've been testing custom notifications within the service desk and also tested configuring a JIRA custom event notification; however I still can't seem to get this ...
- Question
- automation
- jira-service-desk
- notification
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I have recently set up email ticketing for our service desk and am noticing that the email address being used is making a blank comment everytime any kind of notifiable action is taken on the ticket....
- Question
- jira-service-desk
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Left nav side bar is appearing blank and without icons. Attempted several suggested fixes from previous questions/tickets on this (cache clearing, adjusting settings, etc.) but still appearing blank....
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...epresentation": "storage"}}}' https://localhost:8080/wiki/rest/api/content/ It is giving the error: {"statusCode":403,"data":{"authorized":false,"valid":true,"errors":[],"successful":false},"m...
- Question
- confluence
- jira-service-desk
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Hi I have a number of licensed users who have left my project. Is it possible to migrate their licences to their replacements or will they need entirely new licenses? Thanks, Adam
- Question
- jira-service-desk
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...I've thoroughly confirmed our settings, Public emailing of Comments is enabled as well as Public Sign-Up. In one example the same person sent 4 consecutive emails, and 3 of them failed due to t...
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Hi everyone, I'm new with using discovery and Insight. after many tests I see too much basic information when I scan network printers, linux servers and switches using snmpv2, v3 and shell. The cre...
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I installed in the trial version of jira servicedesk for cloud. But i don't seem to be able to create a servicedesk. What do I miss? I have all admin user rights.
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Our Jira Service Desk is no longer sending email invitations for new users from our customer base. We allow each of our customers 2 service desk logins. The existing ones are still active...
348 views 1 0 Deleted user April 30, 2019- Question
- jira-service-desk
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When users access my customer portal, is there anyway to link to my knowledge base directly? Aside from the user searching/raising a request?
- Question
- jira-service-desk
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Hi, I initially create a Jira user account, but turns out (through my initial lack of understanding) that they didn't need to be a user, just a customer that we added to an organization in the servi...
- Question
- jira-service-desk
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |