Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have setup an email in my JIRA account but when i try to test it and send an email from outlook, it doesnot come through in issues. Instead it shows as a Failure. I have atta...
- Question
- jira-service-desk
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Hi, I'm trying to export data on 'product category' which is a custom field. When I run the query on screen I can see the data (the names of the product categories that I am expecting). When I exp...
- Question
- jira-service-desk
- server
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Is this a person approving if they think we are worthy of a badge. the rules are flawed and can find out how to get them. there are hints but no rules and my employer thinks im inactive. thanks badge...
1,509 views 6 13 Deleted user April 11, 2019- Question
- community
- jira-service-desk
- people
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Hello, I would like to join my dev team via email invitation but I simply cannot. I always get this error when logging in. I cannot log in via google or other email. Could please help me with this p...
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Hello, Was wondering how to set reporters access to view and edit their own tickets only in 1 project. I have created issue security schemes, but cannot assign it to my project in service desk. Any...
- Question
- jira-service-desk
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I have Set up Jira Software and I also want to Use Jira Service Desk. However, I don't want the users of Jira Software to be customers of Jira Service Desk. I want them to be Agents of Jira Service D...
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One of the things we have noticed is that on the request page both internal and external service desks would show up for our external customers. Would it be possible to change this and HIDE our inter...
- Question
- jira-service-desk
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Bonjour, je viens de découvrir jira et spécialement jira service desk (Débutant) , j'ai fait la configuration du STMP et postfix et maintenant j'arrive à envoyé un mail depuis jira à ma boite mail d...
- Question
- jira-service-desk
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Hello! We've setup a series of reminder emails after an issue is Resolved, to kind of force the Reporter to either approve or decline the resolution, and get the issue Closed. Problem is, those are...
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Is there a 'how to' videos to help design a pretty wiki page using the macros. I am trying to add columns and center and sections within one page. Need guidance on creating different page...
- Question
- confluence
- jira
- jira-service-desk
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Hello all, so I've just updated to Jira Service Desk 4.1 last night and am interested in migrating over to the new portal style. The release notes list a few steps to enable it by going to the Help C...
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Hi everyone, I'm a new Discovery tool user. My settings use .wmi, ssh and snmp. wmi scan works well, but not snmp or ssh. Error message connection test : Cannot connect with credentials ...
782 views 1 0 Deleted user April 11, 2019 -
I would love to see an Knowledge based articles library for customers created by industry related JSD project leads accessible to all related professions.
561 views 0 0 Deleted user April 11, 2019 -
When trying to import from one project into another after SLA's were updated in one project the option to import is grayed out. Can you give me a work around?
- Question
- jira-service-desk
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Hi Atlassian, I have some questions related to TDS deduction. How can I submit our TDS certificate, is there any options in the admin portal? If I submit our certificates, when can we expect ...
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
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I have a check box that if checked it needs to validate that a separate custom field needs to contain data or the ticket cannot be closed. however if the check box is not checked the the custom...
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Hi , I have been looking for some gadgets related to testing to add on my dashboard as i want a dashboard purely dedicated to testing . However , when i load more gadgets I don't get all the g...
- Question
- jira-service-desk
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Hello, I have some users who can´t be an approver and I do not know why (They can still be found). See screenshot. (A lot of users can approve, but not all).
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At the top of all knowledge base articles, costumers can click on Help Center and go to the Help center main page where they can open the service desks to raise tickets, or use the search bar to look...
- Question
- cloud
- halp
- jira-service-desk
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Can I add other variables for the canned responses by my own? If so, where can I add them? i.e. the assignee would be a useful variable for us. Best regards Alex &nbs...
- Question
- jira-service-desk
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We are a large organisation working with a high number of clients / projects. We are planning to add the Service Desk module on top of teh existing JIRA (On Premessis) For our Service Reque...
- Question
- approver
- jira-service-desk
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Dear Fellows, I have a question when JIRA Service Desk is down what happens to the inbound emails flowing in during the downtime? Will tickets still be created for these emails once JIRA is up again...
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Good morning, I can only assume that there are quite a few people in the same boat as me! We use Jira Service Desk for our clients to be able to raise tickets. These ticket are commonly ...
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Good morning! Please can you let me know ow to convert an email into a ticket? Many thanks in advance!
- Question
- jira-service-desk
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Today I learned about great new improvements in the integration and interoperability between Jira Servise Desk, Statuspage and Opsgenie. I’m excited and looking forward to delivering these benefits t...
Atlassian Community Events
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