Community resources
Community resources
Community resources
Jira Service Management
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I have the next situation. In portal Form i have 2 fields: Approvers and Backup Approvers(user picker) that users are completing. Also i have a field Document single selection with values: X and Y ....
- Question
- jira
- jira-service-desk
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Under Project Settings > Language Support I've set the default project language to 'Dutch'. The expectation is that customers that email the service desk (without having used the portal befo...
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How can I set a custom reply-to mail address for the notifications that are send out by Jira Service Desk. I have found that under Project > Notifications, I can set a custom email address (for a...
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Hello how to personalize the mails of notifications. I am not a programmer
- Question
- jira-service-desk
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Dear Atlassian Users, I am trying to configure a helpdesk widget for the customer support but I am experiencing some obstacles. I've already found out that I can change the text labels of the input ...
- Question
- jira-service-desk
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Hey Team, For past few days , I stopped receiving mail notifications from Jira to my outlook account anu@gobear.com. What i did the day before i encounter this issue : ...
- Question
- jira-service-desk
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Hi, i'm searching for the configuration to add request participants to a project. I've deactivated this, but i don't find how i can activate it again? Thanks in advance. Regards Nicole
- Question
- jira-service-desk
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Hi, We have the need to be able to set the assignee-field or an equivalent custom field that we ca set the name for. Our flow of tickets is basically reversed from the "normal" flow, we create the t...
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We are now using Typeform url to obtain additional information when customers click on the link to report their parking fine. The format is like https://niklas33.typeform.com/to/diHBye?puid=xxxx...
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Opsgenie has a new look! If you haven’t seen it yet, you should check it out. We’re extremely excited to announce the transformation of Opsgenie’s user interface (UI). The new design aims to simplify...
- Article
- opsgenie
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We are using JIRA-Tableau webconnector and created report to evaluate employees performance. customer statisfaction comments filed is not available to import in webAdi Is there any way...
- Question
- jira-service-desk
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The default search bar on the Service Desk home page for customers does not search the KB, a Confluence space. What I expect users to see is what is shown in the demo video, at about 11:30. https:/...
- Question
- jira-service-desk
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Hi, I´m trying to show the status of public Jira issues in my confluence pages, like this: AUT-769 is a ticket of the Company Code Barrel, that present a feature that is not working. I want to l...
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We get notices for admin changes in Lastpass sent to us in JIRA as a ticket. One of these tickets seems to be stuck in a loop as any edit or changes made creates a new ticket with the old ticke...
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hello I have a question about tickets tied? Is it possible that if I have an incident ticket I am offered to have incident tickets in thesection (+)? Thank
- Question
- jira-service-desk
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When a registered customer logs into our JSD portal, he can reach he ticket's list with currently open tickets. Can I change what is displayed there? I need to add a column with "last commented at _...
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HI, how can I manage the internal permission of my help center? I'd like to limit the visibility of one of my service desk to my collegues. I'd like to allow customers to see one specific SD but n...
- Question
- halp
- jira-service-desk
- permission
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One of my service reps is getting issues to login to Jira SD cloud. After checking in admin.atlassian I found out that his user is disabled and presented in fact with this message: This user's ...
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I'm having trouble with e-mails comments and automations. I have an automation that runs based on the comment added trigger, to make a transition when my customer adds a comment. Af...
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Any idea how I can add a new status and workflow to an existing request type in next gen project?
- Question
- jira-service-desk
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Dear, For each client we have created the following Request types: Request type: &nbs...
- Question
- jira-service-desk
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I don't see a drop down for 'Create project' button and can only setup Classic project. Does anyone know how I can get the option? Thanks Dean
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hello I have a status that I want to appear on the customer portal. SO I add the transition in the workflow first and screen HOW TO DO? &...
- Question
- jira-service-desk
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Do i need to do a new install or just clone the PRD DB and files ? What about the licence? Thanks Mark
- Question
- jira
- jira-service-desk
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Hi, Just wondering if anyone experience the same problem trying to log time on pop up JIRA item, it used to work previously but not now...(I know switching to the old view will work but the ...
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT | ||
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| June 17, 2025 8:36 AM PDT |