Community resources
Community resources
Community resources
Jira Service Management
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I have read several documents in which is stated that other Jira users (Core or Software) can be Service Desk collaborators, working on issues without a direct contact with customers. Is it somehow ...
- Question
- jira-service-desk
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Happy Friday! :) The Opsgenie collection is still rather new but already off to a great start. We wanted to offer up a badge to you Opsgenie enthusiasts out there! So for June if you follow th...
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Buenos dias, es posible realizar un proyecto en jira service desk que lo vean solo algunos clientes?
- Question
- jira-service-desk
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I have been using Jira Service Desk for some time and we've noticed that when an issue gets created via email it causes weird behaviors if one of our internal staff is the person who sends the email....
- Question
- jira-service-desk
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Hi, We are a company that has clients in Spain and also in Europe. The language configuration options I see can be set at the system level (default language) and then by the project (help desk...
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Hi there, dear sirs! We would like to up the infrastructure for 3 Atlassian products for first time: Jira Service Desk, Confluence and Jira Software on a single server based on CentOS 7, Apache...
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Something wrong is happening to the Jira Cloud notifications in Slack. They no longer display the user's names who makes any changes to the Jira tasks - change assignees, transition to another status...
- Question
- jira-service-desk
- slack
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We currenlty using JSD and Work Time Calendar. We are allowed to ad remove fields in time sheet via filed options avaible in drop down box. We cant find filed Orginization in drop down box as a...
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Hello Community, Jira SD doesn't have a refresh button on Queues? how can I be sure the page is properly updated with new tickets? Also inside the ticket when you make a change there is no refresh ...
- Question
- jira-service-desk
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Is there a way to restrict which Service Desk Team members can add Customers? From what I've researched, I don't think so, but that's what I'm after.
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Hello Community, We've configured our priorities in Jira SD from 1 to 4 and we need the time to resolution for all of them. I've configured the Time to resolution but this appears only for the prio...
- Question
- jira-service-desk
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Hello Community, Testing the Jira SD I've realized when I send an email the ticket was correctly open but the Priority was automatically 2. Per default, every ticket would be open wit...
- Question
- jira-service-desk
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I've got Elements set up and feeding into the JIRA. However I can't search on the field using JQL - it just says "No Matching Results Found" How do I go about searching on these fields? Thank...
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I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer. Else, the ticket is no...
- Question
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Hi we are building up a few custom reports in our Service Desk and I need to reorder them. Is there any way to do this please? There doesn't seem to be a drag and drop option like there i...
- Question
- jira-service-desk
- jira-service-desk-cloud
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I'm an administrator of our Service Desk - attempting to update our customer announcement, but after saving it's not updating the portal. Any ideas?
- Question
- jira-service-desk
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We have a Jira email address established to generate tasks - in other words people in our organization email this to create a new workflow. While this works really well, parameters like Due Date and...
- Question
- jira-service-desk
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have Administrators and Site-Admins group membership. When I go to Projects, and click the side menu I get Project Settings, but no Delete settings. What else do I need to get the juice ...
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I'm exploring the capabilities of Jira Service Desk and would like to view test/demo data. There was an article published in 2017 that mentioned I could create a project and load it with test data, b...
- Question
- jira-service-desk
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Just launched my Service Desk internally and loving it, however this one pesky SLA is driving me crazy. I'm just looking to update ticket owners to follow-up on stale tickets, and while it is working...
- Question
- automation
- jira-service-desk
- sla
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Hello, I try to install Jira Service Desk on a subdomain without the port 8080. I use apache2 with SSL on an Ubuntu 18.04 server. There are more websites installed (and working) on the server. Port...
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How do I end emails that notify me of every update related to a ticket I have created on JIRA? My work email is backed up with JIRA related emails and it is effecting my work flow. I know other co-wo...
- Question
- jira-service-desk
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How do you create a linked issue in the New Issue View on Jira Service Desk? There used to be an option (three dots, top right) to 'Create Linked Issue' and I cannot see this on the New Issue ...
- Question
- jira-service-desk
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I've created an automation based on the body of the email sent by the users. The automation looks for specific hashtags (ie: #computer, #ERP, etc). The problem is that when I do the searc...
- Question
- jira-cloud
- jira-service-desk
- jql
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Does anyone know if there is a Jira satisfaction star rating snippet that i could use in an occasional personal email to the customer to remind him to rate the service? Ref: https://con...
- Question
- jira-service-desk
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