Community resources
Community resources
Community resources
Jira Service Management
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Hi, I initially create a Jira user account, but turns out (through my initial lack of understanding) that they didn't need to be a user, just a customer that we added to an organization in the servi...
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- jira-service-desk
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Is there a way to default to the old detail issue screen once you have started to use the new issue detail screen? The edit feature has been moved to the right pane, and unfortunately some custom fie...
- Question
- jira-service-desk
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Hello !, I need to know if it can perform the integration of JSD server with CAS jasig?, I have searched but can not find anything similar, if anyone knows please can you show me a tutorial ...
- Question
- cas
- jira-service-desk
- jira-service-desk-server
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Hi Everyone, In JSD, I am trying to setup an SLA to track how long it takes to reply to a Customer. I was able to configure this by making a new SLA that starts when we set the incident to In Progr...
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- jira-service-desk
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Hi Atlassian Community! To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting...
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How can I see just the exceeding Service Level Agreements in Jira?
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- jira-service-desk
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When inviting new users to confluence they get directed to "help center" instead of a confluence space. Before I installed jira service desk as a plugin to the confluence space/wiki new users had to...
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Hey there, Does anyone know how I can edit this text that is showing on my support center? I can't seem to change it from the admin side. Thanks, Niruban
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For instance, sometimes after we resolve a ticket a user emails back with something additional, it would be nice if we could make the system reopen the ticket so we know it needs something additional.
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For archiving sake I would like to get a dedicated mailbox copied in each notification going out from JIRA Service Desk. Any idea how I can achieve this?
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On an issue where I am listed under "Request participants" I also see a set request type of "Get IT Help", but I am unable to find this in portal view when I've sorted my list by "Where I am a partic...
- Question
- jira-service-desk
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When I, as an Agent, raise a Service Desk request on behalf of a customer, and then the customer che
When I, as an Agent, raise a Service Desk request on behalf of a customer, and then the customer checks the portal, they are not able to see those requests, but the "reported by" field on the Agent's...
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Hello, I am attempting to create an automation rule to change the reporter on the ticket to a new existing customer based on the existing reporter, basically: if reporter = x ...
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In the workflow of e-mails requests i need to make a field required when a request is solved. When i access the workflow, it is not possible to create a validator rule in the respect transition. &nb...
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Hi there, Is it possible to hide/remove the below from email templates sent out to customers? ############ View request · Turn off this request's notifications This is shared with abc@xyz.com.au ...
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- jira-service-desk
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When we create an issue for a customer in the service desk toolset they do not receive an email with the reference in it, However they do when they raise an issue through the portal. What do w...
- Question
- jira-service-desk
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In our Customer Portal currently, the customer only has the ability to see the description, status and comments on that particular issue. We would like to be able to let them also see attachments wit...
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- developer
- jira
- jira-service-desk
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Hola, En nuestro proyecto tipo Service Desk, necesito saber cómo puedo configurar, que todas las incidencias creadas en este proyecto se asignen automáticamente a un usuario. &n...
- Question
- jira-service-desk
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Can we change the name for "Approve"/"Decline" button an the title "Your approval"at customer portal
Hi, During the approval stages, can we change the name for "Approve"/"Decline" button and the title "Your approval"at customer portal? Please see attached file. Can we change the following highligh...
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I have the next situation. In portal Form i have 2 fields: Approvers and Backup Approvers(user picker) that users are completing. Also i have a field Document single selection with values: X and Y ....
- Question
- jira
- jira-service-desk
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Under Project Settings > Language Support I've set the default project language to 'Dutch'. The expectation is that customers that email the service desk (without having used the portal befo...
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How can I set a custom reply-to mail address for the notifications that are send out by Jira Service Desk. I have found that under Project > Notifications, I can set a custom email address (for a...
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Hello how to personalize the mails of notifications. I am not a programmer
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- jira-service-desk
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Dear Atlassian Users, I am trying to configure a helpdesk widget for the customer support but I am experiencing some obstacles. I've already found out that I can change the text labels of the input ...
- Question
- jira-service-desk
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Hey Team, For past few days , I stopped receiving mail notifications from Jira to my outlook account anu@gobear.com. What i did the day before i encounter this issue : ...
- Question
- jira-service-desk
Atlassian Community Events
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| Friday | ||
| June 18, 2025 4:57 PM PDT |