Jira Service Management

Good morning, on Service Desk Customer Portal, on the Search option, the client gets a list where is default to show the following fields: Type, Reference, Summary, Status, Service desk, Requester. ...

• Question
• jira-service-desk

Hi, We have users who reply to their support ticket and it creates a new ticket EG: FTservice001 is raised, FT member replies and then when the customer replies their reply creates a FTservice002 w...

• Question
• jira-service-desk

Hello, After we updated JIRA Service Desk 4.2.4, the G-mail handler fails to create automatic tickets. Some of them created after we reply to the email as ticket RE: mail subject or duplicated on ev...

• Question
• jira-service-desk
• jira-service-desk-server
• server

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am trying to create a servicedesk request with a specified Organization to set on the request when it is created. I tried to use organizationId as a field in my request json but it is not recognize...

• Question
• jira-service-desk
• jira-service-desk-server
• rest-api
• server

I'm trying to find a way that ask the customer a explanation when a issue is created in critical or high priority.   For example: If the customer choice a Critical or high priority, appear a ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Previously, when a customer received a notification of an update in a Service Desk request, they could reply to the notification, and their reply was added to the comments on the request, as though t...

• Question
• email
• jira-service-desk
• notification

Esto es que el configurador no meta los datos en el combo, si no el usuario

• Question
• jira-service-desk

Hi all,   I am trying to add a link to the ticket in our response from the ticket. For example when our engineer respond from jira, we want automatically to add a link to this ticket so the c...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Atlassian recently released security vulneribility, due to which I have to upgrade my Jira service desk to mitigate the issue   Can i upgrade Jira Service desk independent of Jira Software? Or...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Hello, I am using the version 3.12.2 of Jira service desk. I received a mail from Atlassian which inform that a critical security vulnerability exists in Jira Service Desk Server and Data Center f...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• server

Go to existing test case and try to scrolldown.

• Question
• jira-service-desk

Hi Team, Currently i have connected to JIRA(Cloud) with Web Data Connector from tableau, I am unable to create incremental refresh , Edit option is completely greyed out @ tableau datasource ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everybody, I would like to use the embed Jira Service Desk widget in my backoffice tool. To use my backoffice, my customers have to be connected. For strategic reason, my portal can't be opened. ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Is it possible to disable 'upload: drag and drop files, etc...' function for customers when they add a comment?   Regards, Vasilis  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I need help to copy a user picker value via post function to the summary field.  I tried several snippets from here, but cant get it working. I want something like "Onboarding" + "UserP...

• Question
• jira-service-desk
• jira-service-desk-server
• script-listener
• scriptrunner
• server

Hi, We have a support portal linked with Jira. What I want to do is that all our customers i.e. non licensed users should be able to access confluence pages without performing any login. I have alre...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, can we implement Request fulfillment in JSD?

• Question
• jira-service-desk

Many of our users are facing this problem. Request you to fix it our give us a work around.   In spite we followed the troubleshooting tips given by Atlassian  

• Question
• jira-service-desk

Hi,   We use Servicedesk for our tickets and have the option to comment internally or externally. We do move some tickets from Servicedesk to Jira (Core?) and another Project. When doing this ...

• Question
• jira-service-desk

I want to create a copy value post function, but the field type of the original value is different to the field type of the target field.  1- what is the best way to do this? 2- should I alter...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  I am trying to upgrade my current version 3.16.8 to 4.0 or higher, but I failed to run the Jira services after upgrade while directly installing .obr file or installing upgrade version .ex...

• Question
• jira-service-desk
• jira-service-desk-server

According to CVE-2019-14994 - URL path traversal allows information disclosure, we need to upgrade our existing Jira Service Desk version from 4.2.4 to 4.2.5. I was going through the release no...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• server

Can we also create hover text for custom fields in service desk portal. Can we have ghost text inside custom fields 

• Question
• jira
• jira-service-desk

Hello, Within my large organization we are testing out the capabilities for Jira Service Desk.  We would like to make it mandatory for a ticket to be created that the user selects the departmen...

• Question
• jira-service-desk