Community resources
Community resources
Community resources
Jira Service Management
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A user entering a due date through the portal will select a specific date (eg June 17th) but after they submit the request and their issue summary is displayed, the date changes (to June 16th). But i...
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I'm setting up our Service Desk. I'm working on the customer portal. I have a bunch of required fields for the customer. However, once they submit the ticket, our agents are going t...
- Question
- default
- jira-service-desk
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When displaying a kanban board, there are multiple avatars displayed showing users right next to "Only my Issues" and "Recently Updated". What do these users represent? I always assumed they were ass...
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¿The participants receive the email, could see subtask and do coments?
- Question
- jira-service-desk
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Can Jira keep track of historical usage metrics for an item that is tracked as a project/component/version? I run a distance learning (DL) system that has a variety of DL courseware available. Some i...
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We have automations set up in the service desk platform but they are counting weekends instead of business hours only. Is there a way to set up the automations to only run on during business ho...
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Hi All, I am using the single select list custom field where my customers (In Jira service desk portal) need to know the which option So, for this I like to add the description under the option as ...
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When uploading a banner image for the customer portal, i receive an error that says "Error uploading banner image." the banner is sized according to the specification "1680x360" and its about 659KB i...
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I found this info about very useful updates to Jira Service Desk portal to the Server customers. How can we get the same portal customisations for Cloud version? Is there a way to customize a l...
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Hi, Can we share new realeases with a customer in their portal for them to upload? Kind regards Linda
- Question
- atlassian-support
- jira-service-desk
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Hi Team, I am looking for Groups to be created in Jira cloud for with respective team name likewise :- Pool 1 , Pool 2 , Infra and Cloud Team please share steps
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Hi Team, I want to calculate Actual time spent by User in JSD for this i need script pls share to me if any body have. Goal time = 1h Actual time spent=24mintues i want to update this time...
- Question
- jira
- jira-service-desk
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Hi, I am unable to save my new customer banner. I am able to load it and see the resultat, but the save configuration failed with this message : "Error uploading banner image". If I create a png fi...
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Recently I created a rule: to send 2 reminder emails to customer for approval after 2 and 4 business days and if customer doesn't approve the ticket in 6 days ticket will be automatically declined. N...
- Question
- jira-service-desk
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Hi, I need to hide the projects on our main portals, we have around 28 to 30 projects. Only few of them should be visible to the customers. For this i tried much to google and found the solution whi...
- Question
- jira-cloud
- jira-service-desk
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Dear, When navigating to the according project > Project Settings > Automation, we have a list of alerts.This issue regards the 'Urgent issue alert'. The person who automatically se...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Hi, How can i create a report showing SLA elapsed time.
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Hi there we have a server version of support desk., with knowledge base and tempo time sheets. The server is a high end Azure server. When we do a memory usage check jira is constantly using around...
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HOW CAN I CREATE A TASK THAT doesn't COUNT TIME?
- Question
- jira-service-desk
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I want to see the original "To" email address on a ticket which is forwarded from a specific email to JIRA cloud email. Anyway can help?
- Question
- jira-service-desk
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I am working with a Vendor to deliver a solution for a Govt department so there are 3 parties involved. The Govt dept has given my team access to their Jira instance, but will not allow our Vendor t...
- Question
- jira-service-desk
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Hello, I need to use the help desk widget in spanish, but some of the keys and messages are not in spanish. Is there a way to solve that? I can't show some keys in spanish and others in english. &nb...
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Hi Guys ! I would like to create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) in Jira Service Desk. For example: A user opened a ticket sending a email like john@hotmail.com...
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When creating custom reports in Jira Service Desk Cloud it seems like the only 2 'real' series I can select are 'Created' and 'Resolved'. Is there a way to get a series that is just 'All Issues in a ...
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Hi, Is there a way to create a trigger that sends a specific automatic response based on predetermined time slots? Exemple : If a client sends a chat asking a question after our business hours, it ...
- Question
- jira-service-desk
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