Jira Service Management

One of my service reps is getting issues to login to Jira SD cloud. After checking in admin.atlassian I found out that his user is disabled and presented in fact with this message: This user's ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm having trouble with e-mails comments and automations.   I have an automation that runs based on the comment added trigger, to make a transition when my customer adds a comment.   Af...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Any idea how I can add a new status and workflow to an existing request type in next gen project?

• Question
• jira-service-desk

Dear,   For each client we have created the following Request types: Request type:                              &nbs...

• Question
• jira-service-desk

I don't see a drop down for 'Create project' button and can only setup Classic project. Does anyone know how I can get the option?   Thanks Dean

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hello    I have a status that I want to appear on the customer portal.  SO I add the transition in the workflow first and screen  HOW TO DO?         &...

• Question
• jira-service-desk

Do i need to do a new install or just clone the PRD DB and files ?  What about the licence? Thanks Mark 

• Question
• jira
• jira-service-desk

Hi,   Just wondering if anyone experience the same problem trying to log time on pop up JIRA item, it used to work previously but not now...(I know switching to the old view will work but the ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

  I want to see the search terms that are used in the Help Center by our customers.  This information would help us improve our knowledge base and potentially our product. Has anyone been...

• Question
• cloud
• halp
• jira-service-desk
• jira-service-desk-cloud
• knowledge-base
• +1 more tag...

Would be great if the incoming email Integration also had a way of reply to an email when the alert is closed or notes are added. The system I'm working with supports reply to one email address ...

• Question
• opsgenie

Instead of the screens asking for "Due:" I would like for it to say "Review" for the due date field.   How is this changed?

• Question
• field
• jira-service-desk

I'm setting up a service desk for people to surface PTO requests through to their approving manager. Everything seems to be working as intended except for two parts that I'm hitting a wall on: I wa...

• Question
• cloud
• jira-administration
• jira-service-desk
• jira-service-desk-cloud

New to Insights - setup a test object schema for IT Assets - hardware/software/etc.    I'm attempting to import in LDAP attributes into Insight   - I have been able to create an L...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How to automatically resolve an issue if there has been no activity for last 3 days

• Question
• cloud
• jira-service-desk

Myself as an Admin and also the Customers who use our customer portal to make requests cannot see anything in the 'Requests' search. We have 100s of requests in all different states, but no matter wh...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to embed in a specific page a form, someone did that?

• Question
• evaluator-resources
• jira-service-desk

I'd like to show a custom field called FIELD A. An other custom field called FIELD B should be hidden. If the customer used the FIELD A, then should appear also the FIELD B.  FIELD A =&nbs...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hey All, Happy Friday, I was wondering if anyone can point me to where I can find a tutorial on OpsGenie. Thanks Victor

• Question
• opsgenie

I am the admin. I have created a dashboard. I want that dashboard to be the default dashboard for all users in Jira. How do I do that?

• Question
• jira-service-desk
• jira-software-cloud

In Jira Service Desk, is there a way to trigger the search for confluence articles according to the user current page. For instance, if I am in the inspection list page, I would like that when u...

• Question
• jira-service-desk

Is there a way to configure reports to be emailed weekly to a certain group? Thanks, Rod  

• Question
• jira-service-desk

We are upgrded to Jira Service Desk 4.1 with the new help center design. A really nice feature is, that there is the possiblity to add a banner image. But there is one problem with that, it is not ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

bonjour    j'ai change le nom du projet mais cela n'apparait pas au vue du portail client .    J'ai toujours l'ancien nom du projet qui apparait quand une personne veut saisir...

• Question
• jira-service-desk

Hello, We just started to use Jira Service Desk and Confluence on premise. And we must integrate this to our SAML IDP (like dozen of other apps we support). I'm not sure to understand how should I ...

• Question
• jira-service-desk

Atlassian's Translating your customer portal and supporting multiple languages  article says I should see a Language Support section in the Project settings. Here is what the art...

• Question
• jira-service-desk