Community resources
Community resources
Community resources
Jira Service Management
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I am looking to reorder fields on the issue sidebar. Is this possible? I'd especially like to have some of my addon areas on the sidebar to be higher as well.
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project in (GTSC-AAE-1) AND (Status in (New, "In Progress", Assigned) OR status = Closed AND resolved >= "2019/01/01" AND resolved <= "2019/03/31") ORDER BY status DESC, due DESC, cf[11400] ASC...
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I am setting up Jira Boards and Jira Service Desk and I would like to have different fields required by issue type. I understand how to do it on a Service Desk level as I can set up required...
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In all honesty, I have searched and searched and haven't found an answer or solution, which is why I am asking here. In my Service Desk Cloud, I have projects with customers who are approving r...
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With the recent update the service desk customer no longer has the ability to reverse the order so most recent comments are on top. They used to be able to change this on their own. Because of ...
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I set up an automation (see attached). However, it does not seem to work (ticket did not move to Close when it reaches specified status). Any idea on what is wrong?
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We're moving our organization's defect log to be 100% managed in Jira. Currently, there are a few labels that are used to identify the bug's type (call this label type A) and environment (call this l...
- Question
- jira-service-desk
- label
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Hi, One of our Service Desk Customer do not get any mail from Jira Service Desk so that she can sign in to the portal. Her emailname is name.name-name@toreboda.se What is the problem?
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Gmail has added support for dynamic emails: https://www.blog.google/products/gmail/take-action-and-stay-up-to-date-with-dynamic-email-in-gmail/ You can see a few examples on the blog post. It ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We are about to implement Jira Service Desk to replace our existing SM tool, which is Ivanti Heat. Has anybody imported Ivanti Heat Data into Jira Service Desk?.
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HI All, I have a request type "A" where it contains more than 20 fields. I need to categorize them into sections like "section I", "section II", etc... Then if i select "section I" it has to...
- Question
- jira
- jira-server
- jira-service-desk
- server
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...n what each client can see. I understand that this is not possible without migrating them to Atlassian Accounts. Is this true?
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I have a user which has a service desk agent license and has access to a service desk project. For some reason when I try to set this user as the default assignee through a hidden assignee f...
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Hello, we have different custom request types, they map on one issue type. One field of every request type is hidden and have different preset values. The problem is when i choose the first req...
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Hi, We have installed Jira Service Desk on a brand new Windows server using the installer. When we enter login details and hit the login button, Jira is responding very slowly by just showing a whit...
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I have an issue that has data in fields displayed only under the "Show more fields" link within the issue's view screen. I am trying to get these fields to display in the issue details area of the sc...
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Hi For some reason I'm not able to share the KB article via my ticket. My KB did appear in the ticket and when i click on Shares as Comment it will post a link int he Comment section ho...
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Hello After I moved a ticket from one jsd project to another jsd project. The share ticket doesn't seem to be working. I shared the ticket with one of the user but for some reason this user ar...
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A user has been set as the 'automation workflow user' for my JSD. I need to change this but every search brings up results for 'automation' or 'workflow', but nothing specific to that type of u...
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When attachments are submitted through Service Desk, I cannot get it set up in Project Automation therefore they are not transferred to the new board. How would I resolve this?
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My company just switched from Zendesk to Jira Service Desk. One of the features I have not been able to replicate is the feature in Zendesk which tells you who is actively viewing the ticket/issue- n...
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Hello! How can we remove the Customer satisfaction poll in the notification when the issue is resolved? Thanks!
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Hey - Im trying to figure out how to manage Change requests that require multiple steps. For instance: Update API so they accept XYZ - Department: Web Get approval from ZYX - Department: Middle ma...
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Copy pasting the example JQL query from https://scriptrunner.adaptavist.com/5.6.6/jira/jql-functions.html#_haslinks returns 'Error occurred communicating with the server" - this is the same with...
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