Community resources
Community resources
Jira Service Management
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Hello, I need to append users to issue shared list (JSD portal - pic. 1) via ScriptRunner. Do anyone know any class/method that with I can achieve it? (pic. 1)
- Question
- jira
- jira-service-desk
- script
- scriptrunner
- share
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Good morning. Satisfaction survey is enabled, however it is not forwarding to my clients. What could be the mistake? What can I do?
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An article is authored in a knowledge base within Confluence. A TOC macro is used to create a table of contents. The article is linked to a Service Desk Customer Portal. However, when the article i...
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does it notify the customers when adding them to a project ? because i have created a new project and im testing a few things, but i want to add the people in my organization without them getting no...
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When doing a selection of issues by created date in Jira Service Desk section issues/search for issues, with the basic mode of research, we have noticed that the starting date we type in is included ...
1,317 views 4 0 Deleted user July 15, 2019 -
I got service request and incident request visible on my customer portal, however I need my service desk team (agents) to also raise change request and tasks. I dont want my customer to see options ...
- Question
- jira-service-desk
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How can we hide the Knowledge base entry field on the customer portal without having to buy a plugin? We would like to hide the the display of the entry field until we have the KB ready for customer-...
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I created a ticket and later changed the reporter from my name to the person who raised the issue on ticket. Now, she can view tickets that are created by herself but not the one that i created and a...
- Question
- jira-service-desk
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Hi Guys, I want to configure comment restriction for a pirticular role how it should be is for example User A is in role Project Manager means if he is commenting on an ...
- Question
- comment
- jira
- jira-core
- jira-server
- jira-service-desk
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Hi there! There is a question about update accordingly article https://confluence.atlassian.com/jira/jira-security-advisory-2019-07-10-973486595.html We decided to upgrade Jira Server v8.0....
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For internal purposes we would like to keep track of the time a service rep spends on certain clients tickets. Just wondering if there is an add on that can be available like a stop watch within the ...
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When responding to clients, we find ourselves typing similar phrases over and over and would like to implement a macro tool. Any suggestions? We are in the cloud and link to JIRA Development.
- Question
- jira
- jira-administration
- jira-service-desk
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Hi. We are running a jira service desk project for a client and have 3 sub-teams handling it, one working in different location. Each time the procedure or software changes, we need to communicate i...
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After completing the integration steps defined in the documentation, there are still no fields from Jira Service Desk appearing as options to add to the Contact record in Hubspot CRM (free).
- Question
- integration
- jira-core
- jira-service-desk
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Is there a way to stop Agents from creating projects?
- Question
- developer
- jira-service-desk
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I want to change the text saying: Find help and services to something else. Where in the settings can I do this?
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Hi all I would like to disable a tab for everyone but a specific security group but for some reason it's not seeing my condition and just disabling it for everyone import com.atlass...
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Is it possible to add a field like "Team Responsible" Global group picker, without it being hidden or adding a preset value? So, what we are trying to achieve is to add a group picker field on the C...
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When creating a new project in JIRA Service Desk, a new permission scheme is generated, assigning a bunch of permission to security role Service desk customer - portal access Some of the...
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I am using webhook to trigger alert from Azure Application Insights but failed to receive alert in OpsGenie. I can send alert by email but I really want to use webhook. I also used the new Azure port...
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Hi Team, I have my old servicedesk data in CSV and want to upload under Jira Servicedesk but it's showing "Fatal Error during upload" It's also not showing map field for Ticket Status. Please sugg...
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Hi, I can't find my team members when I want to mention one with the @ in the comments. How can this be corrected? It has always worked perfectly. An hour ago it worked very well but no...
- Question
- jira-service-desk
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Hi, I currently have been handed a project within our Jira and in discussions with the Project Lead, they are not receiving notifications when a user creates an issue via the portal that has been cr...
- Question
- cloud
- jira-cloud
- jira-service-desk
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A user raised a ticket to JIRA Service Desk with an email attachment, which is an excel file. When it is viewed in the portal, the attachment turns into a dat file, which is not readable.
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I would like to get a CSV report for each issue with summary, etc but as well as the time logged? I could not see this being possible in the reports page.
- Question
- jira-service-desk
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