Is it possible to have estimation for Jira Service Desk tickets?

[mpall]

Hello,

Is it possible to put estimation for Jira Service Desk tickets, like we have in the Jira issues? So you can put estimation how much time you need for that ticket. I searched the internet, but cannot find answer to this question. I'm talking about Jira Service Desk installation on Server, not Cloud.

Thanks!

Marko

[Christos Moysiadis · Accepted solution]

Hello @mpall ,

try to add the field "Time Tracking" to the screens that you want. After this you can see it & use it :)

Regards 

[mpall]

Hey Christos,

Thanks for the answer, but where should I add that field?

Regards,

Marko

[Christos Moysiadis]

Here is a sample. Go to the project SD settings -> choose the screens where you want to add it. And then type Time Tracking -> add. 

[mpall]

@Christos MoysiadisI have this when I open Screens in the Project Settings

[Christos Moysiadis]

Don't be afraid to click to the options that you have :) !!! Click any of these 3 "links" near the <create,edit,view issue> options.. then u will see what i have sent to u

[mpall]

Perfect! Thanks!

[mpall]

@Christos MoysiadisOne more question: why always estimated is not specified?

[Christos Moysiadis]

Quick guess, because the Original Estimate field has no value i think.