Community resources
Community resources
Community resources
Jira Service Management
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I have a fresh jira software install on which i installed jira service desk. Instead of the normal approvers, organisations, ... fields it has created fields with these names: sd.approval.customfie...
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HI We are about to upgrade our Jira core tool to Jira service desk tool AT-77819999. We have almost 3000 + users in our Active directory. Is there a way to integrate this AD list in JIRA service des...
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Hi, i made an automation rule, because i want to inform the servicedesk user if the status was changed, the mails were sent, but also a comment was added by the issue. How can i change this behaviou...
- Question
- jira-service-desk
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If you want to know the spent time when the SLA clock is stopped or PAUSED In this case different classes in the SLAValue.class have to been checked CompletedSLAData and OngoingSLAData The re...
- Question
- jira-service-desk
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how to set up the work flow for Employee ON boarding process in Jira
- Question
- confluence
- jira
- jira-service-desk
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Hi, I have input as "Yes" for the question (Can customers create their own accounts?) in configuration. This was done so that people who are not a customer can still create a ticket on JSD...
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Dear experts, I'm exploring best practices to import my Zendesk tickets to Jira service desk projects. Please suggest what is the best approach? 1- Import via CSV 2- API integration 3- Any market...
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...one all the recommended steps and nothing is working. pluginstate table, everything is set to 'true' Set the plugin wait all the way up to 1200 seconds, excessive I know, still no luck. Moved t...
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Sorry for the rant, but it is so frustrating that JSD does not provide a way to save details about employees, so we added "Active Directory Attributes Sync" and "User profiles" so Jira can show detai...
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I need to build a report or filter of the subtasks that are derived from a task. Is a JQL query possible for this? How can it be built so that it allows to have a column with the keys of the subtasks?
- Question
- jira-service-desk
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We are inviting customers on the cloud service desk customer invite but for some reason they are getting all three of the license that we currently use. We don't want license to go out to customers. ...
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Szeretném, ha lenne egy példa megvalósításom, ahonnan lehet puskázni!!!
- Question
- jira-service-desk
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I have written some articles in Confluence and now want to convert them to become Knowledge-Base How-To articles. How can I do that? I already added a label to these articles, but they still don't sh...
- Question
- jira-service-desk
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How can we disable JSD from granting any licensed user access to the confluence space? https://confluence.atlassian.com/conf614/give-access-to-unlicensed-users-from-jira-service-desk-965545230.html&...
- Question
- confluence
- jira
- jira-server
- jira-service-desk
- server
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If a user signsup in JIRA Service Desk with a dummy email like 12345@abc.com, then the registration must be restricted. Could you please let us know how can we restrict the signup of dummy users?
- Question
- jira-service-desk
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I want to share the portal with the customer to sign it. But he should have access to that project only if he signs up. Please tell me how do I do it?
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I'm building an import (from csv) through the Insight add-on/app and was wondering about dynamic objec types. Currently I have a single CSV file for each object type which I then in the impo...
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Hi, I have a question regarding JIRA Service Desk; is it possible to administer email settings for a specific user to not receive any emails? If so, do I need JIRA Administrator access to do...
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I've added the desired fields to the ticket view (when entering a specific request), however, I didn't find a way to audit/change the view in the Requests screen.
- Question
- jira-service-desk
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Hi, I created project as IT service desk, given permission , so any one can raise issue, but when I click on request , it just goes in circle and do nothing.
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Automation rule were created by my manager who is project lead in the service desk project. I have created one more rule to override the default one "Comment updates reply status" and also am an site...
- Question
- jira-service-desk
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Hi, I had a chance to go through the Dashboard Feature on JSD. I wanted to know that how can I showcase multiple gadgets at a time in the wallboard (View as wallboard) and not the slideshow feature....
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Hi all, on the same status How to start SLA after pausing for 1 hour and it sholud start from same goal. Time to resolution: 1. starts= open, goal=2h 2.pause...
- Question
- jira-service-desk
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Something inside the emebd.js (https://jsd-widget.atlassian.com/assets/embed.js) seems to be causing my Javascript code's call fo JSON.stringify() to throw circular reference errors. When ...
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Hello, I have noticed SLA Goals tab is missing (was there few month ago) from the reports menu of service desk project. It seems like all the setting are correct - Time to resolution is defaned -...
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