Community resources
Community resources
Community resources
Jira Service Management
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In the CSV format date are not matching and importing wrongly..., facing issue with time format
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Hi all, we are running Magento 2 on an AWS Infrastructure (Single EC2 instance, Elastic Search Serves, DB Service). We have a Prod and a seperate Stage environment up and running. Right now our de...
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Hi, I need to add some customers to JIRA as we need to assign them issues. I what I understand is that they need to be than an agent and the customer access is not enough. The problem ist that I do...
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Dears, Am not able to create a filter on level of Insight Custom field. My status is that i have active Account. each account contain a category. Category is an object under insight, i have sub obj...
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Good day! We have Jira Service desk configured with multiple projects. The problem we are currently facing is that customers with no additional licenses are able to "Share" their calls with anyone w...
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We're planning to remove from JSD from our JIRA instance. - https://<host>/jira/secure/project/ViewProjectRoles.jspa Now, I would like to know if those project roles created by JSD wil...
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Our JSD workflow is Open - Waiting for Support - Investigate etc. We use the Waiting for support status to triage the issue. Once triaged we assign to the appropriate team for Investigation. We prefe...
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During our testing of JSD, we discovered that a customer was not sent a notification to join JSD after we had created her as a customer. The problem is intermittent. We have setup other new customers...
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As per picture i want to change the Issue type from Support to Customer Compliant. I cant seem to delete the one that is there or change the issue type. Thanks for any help
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I have setup a couple of basic SLA's, however, the dashboard widgets "SLA Success Rate" or "SLA met vs breached" will not populate (they are empty) I have attached picture of one of the SLA ...
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Hi there! Some our clients would like to receive a weekly report with following information: - SIA Number - Client - Summary - Reporter - Time to resolution - Time to first response Is th...
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I want to know if I can uninstall the add-on during the free trial if my team and I believe it is not necessary for us.
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Hi there, We have predefined first time to response and time to resolve which our agents have to make. Time zone, working hours and public holidays are set in SLA calendar. However, after hours are ...
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I have created a project in Jira Service Desk. The project has forms that people fill out to purchase items. The workflow is pretty standard moving from open to approved to in progress to...
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Hello, Two of our service desk team members are always redirected to the service desk customer portal whenever they log into their accounts despite having a "Service Desk Team" Role. At the moment, ...
1,112 views 3 0 Deleted user November 5, 2019- Question
- jira-service-desk
- feedback-forum
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Hi , We are using Jira Classic Service Desk. Currently, Our customers can logon to Customer Portal but they can also view OTHER Project lists. We want to restrict the customers to view only t...
- Question
- jira-service-desk
- cloud
- customer-portal
- jira
- jira-cloud
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Currently, when a customer raises a new issue in JIRA Service Desk, the subject line of the notification email is [JIRA] (Reference ID) Issue Description Is it possible to edit this email not...
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So I did it. Run a use case on content management (for myself) performed in Jira Cloud with support of Insight for Jira. https://3dots.ninja/content-management-in-jira-and-insight/ What are Y...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Does anyone know an option to show/write specific ticket information (e.g. Summary and Reporter) on a Confluence-Page, that every Confluence-User can see this information even though he/she has no pe...
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Есть страница центра помощи для подачи заявок в облачном сервисе типа xxx.atlassian.net/servicedesk/customer/xx/ Как сделать, чтобы заявку мог подавать НЕ зарегистрированный в atlassian п...
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When a reporter replies to an Jira Service Desk email notification, the entire email and original notification is added as a comment. Is it possible to strip out the new comment only so that the not...
414 views 1 0 Deleted user November 4, 2019 -
When adding comments to an issue in Jira Service Desk you can insert images and attachments and the reporter is notified by email. On the notification email sent back to the reporter, ima...
755 views 1 0 Deleted user November 4, 2019 -
Hello, We are currently implementing Jira Service Desk Cloud and are running into issues as it pertains to sign up in the portal. We have tried using a script provided for Script...
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When an agent removes an organization from a JSD ticket, a notification is sent to the customer. I expect the notification to include a description of the update i.e. "Organization X has been removed...
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Trying to solve an issue where we have users that are not Service Desk agents nor do they have access to the Service Desk Project, but they are showing inside of the Customers list inside of Service ...
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