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Community resources
Jira Service Management
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Hi everyone - is it possible to add a cascading select to a request type in JSD? I've created the custom field in the JIRA settings but when I do a search to add the field in the request type,...
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I am in my Project settings trying to edit the fields. I am clicking on the required box next to the fields and change it to Yes and then when I click on the Update nothing happens. Is th...
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I have 5 types and made Service Request the default. But the others are not showing on the the ITHD project. What settings am I not seeing to put all types on the initial screen?
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Hi all, I migrated a user from the Service Desk Customers to a Jira user. They no longer have any history of their tickets. It's as if they are a completely new user to the Service Desk. What did I ...
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Did anyone experience the following issue with your service desk, after upgrading to 4.5.1? I am a Jira admin for my service desk installation (starter license) and recently upgraded Service...
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Can we display "Reports inside a service desk project ( SLA Goals, satisfaction) on Confluence Page.
We are looking to find a way to display the reports inside a service desk project on a Confluence page. Thanks in advance.
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Hi @Nic Brough -Adaptavist- I'm unable to find search bar in Curtomer Portal JIRA Service Des (V3.3.0). How to enable the search bar in portal. Same JSD V 3.3.0 using in Te...
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I got an email yesterday of a new add-on for JIRA Cloud. It is an add-on that helps to export data from JIRA into excel, either by using on-click export or via the new Jira() function for excel. Does...
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Hi All, I want to have a clear understanding of JIRA ticket priorities and their SLA's. We are using JIRA ticketing tool in our team but few SLA's were not clear for us. For eg: We have the...
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- jira-service-desk
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In an effort to reduce the number of projects we have within Jira and Jira SD we are trying to use the existing projects. Can I setup a portal for customers that will create tasks in existing Jira pr...
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Hello, We are in the process of setting up Jira Service Desk and Confluence. When a customer use the portal to raise a ticket the system automatically suggests relevant articles from Confluence. Thi...
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Hi, we're planning on using Jira Service Desk. Right now we have set up a queue for emergency questions for our customers, we want this to trigger an e-mail or something else so a member of our team...
- Question
- jira-service-desk
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We have closed or resolved issues, now our customers sends a mail and an additional comment will be deposited at the "old ticket/issue". What we want is: No comment should be added on resolved/close...
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Hello I have a issue that this issue work with "ToDo -Done" workflow, and this issue has one or more linked issues with different workflows. I want: main issue changes to "Done" status automatical...
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Hi, I want when someone post comment in portal, approver received mail about this comment, I've added in notification scheme but itsnot working
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Hello! I am currently running JSD 4.1 on Data Center and I have an SLA that is decided to be 20 days. However I can't seem to set the SLA to 20 days in jira instead I have to set it to 160 hours. Th...
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I don't kow how do it. Please help!
- Question
- jira-service-desk
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I'm looking for a app/add-on that is going to copy/paste at the click of a button with the name of the current user and some template text I define somewhere. Thanks, Radu
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I have a certain customer (automated services using email account) that sometimes generates hundreds of requests daily and uses all my free plan notifications for that day. Is it possible to disable ...
455 views 1 0 Deleted user November 12, 2019 -
Hello Teams Do we had a method to make the field option to be dynamic base on ticket status. For example Status = open , the field value is 'None' Status= In Progress, the field value has...
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We would like to create an automation that changes the issue type from "email" to "alert" for emails that are sent from our monitoring systems. Is there a way to create a condition based on an email...
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Good Afternoon - I've skimmed a few articles and the site for information (including a checklist) that would help us with implementation planning, The materials I've seen so far seem to be for a self...
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I've read all the posts....I've done all the steps. I've disabled customer emails via customer notifications and deleted them in the app notifications. The email still sends notifying the...
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This is ridiculous that I can't even get support to get my server up and running. I need to update the Server ID associated with the license key. How can I do that? I am running out of time ...
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I see how we can change the banner color/image, but I don't see any customizable settings for the lower half of the customer portal page. It appears completely white right now. Is there a way ...
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| āAugust 20, 2024 2:39 PM PDT | ||
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| āJanuary 9, 2024 7:12 AM PST |