Mail notification - service desk user

[Bernhard Stropnik]

Since last jira upate (from atlassian) we don't get e-mail notifications. 

Customers get mails, but our service desk users not. 

Is there a mail queue? Where we can debug the error?

[Angélica Luz · Accepted solution]

Hello Bernhard,

Thanks for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same issue and they found that the emails were rejected and they removed this block.

If you have any other question, please let us know.

Regards,
Angélica

[Bernhard Stropnik]

yes, a few hours later, the support was great and found the solution (as you said).

thanks