Hello Jasmina,
Thanks for reaching out to Atlassian Community!
Service Desk it’s a great tool to help customers, but currently, it doesn’t have the functionality to store more information about customers.
We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
As a workaround, you can use an add-on to get and show this information. Please, check our marketplace to see the options.
Regards,
Angélica
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