In a scenario of Jira Service Desk server and Jira Software Cloud, what benefits we can get from application link between both products?
We have Jira Software Cloud because we started Cloud and it's enought (with Atlassian Access), but we want Jira Service Desk on-premise because AD integration for customers and customization options (we use it for itnernal use only.)
We are interested on raise issues from JiraSD to JiraSW. This article can apply to this case? https://support.atlassian.com/jira-service-desk-cloud/docs/how-do-service-desk-agents-and-the-development-team-work-on-bug-reports/
Thanks