Add new conditions in SLA Stop condition set

I want to add new conditions in the SLA Stop conditions set.

By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared.

But I want to add "Resolution=Done" condition in the stops conditions set.

How to achieve this, Thanks Resolution Done.PNG in Advance.

1 answer

0 votes

It isn’t possible. Unfortunately you can’t use a JQL to define the stop condition

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