The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident

Ashmitha B
Ashmitha B
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 26, 2019

Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident. The alert upon creation in ops genie should update the ops genie alert id on service now's incident.

Watch
Like Lenin Raj likes this
1501 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Samir
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 30, 2019

Hi @Ashmitha B ! Would you be able to reach out to our support team via the blue chat bubble in the bottom right of your screen when logged into Opsgenie, or by creating a ticket at https://getsupport.atlassian.com, or sending an email to support@opsgenie.com so we can work with you directly on this issue?

 

Thanks!

-Samir

Reply
Opsgenie
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security