Community resources
Community resources
Community resources
Jira Service Management
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Hello! We are utilizing Jira Service Desk as our one stop for customers to get all the support they need. They are currently accessing this through a button on our UI then being redirected to ...
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The Opsgenie provider was retired by Hashicorp because nobody was willing to own it. The Pagerduty provider for Terraform is massively popular and well maintained and it would be nice to have the sam...
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My team currently doesn't get an email notification when a ticket is raised on Jira. How do you get emails notifications when a client sends a request?
- Question
- jira-service-desk
- jira
- jira-administration
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You've created lots of new Custom Fields. Now you want to associate them with the same screens. Field Configurations > Actions > Screens > Scroll down the list and click the check boxes for...
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Although customers are selecting a specific Request Type in the customer portal, after a ticket is created it always shows the request type as Desktop/Laptop support. The selected Request Type is a c...
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Hi! I set two groups "jira-administrators" and "jira-systemadministrators" as default-members in the projectrole "Administrators" via "System -> Project roles -> Manage default members". ...
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Dear Lovely Community, i was using Jira on windows and updating it was a 2 minutes processes. Now that i have switched to linux i can't find a way to update jira version i have ...
- Question
- jira-service-desk
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Hi :) I have configured email request in JSD project and emails are converted to issues in JIRA. Today I saw that emails where someone put in CC my tech email address (this email is configured as em...
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Hi, we have currently set up two projects, both with their own agents and own complaint tickets etc. For the first project we've managed to setup link with customer portal (and ...
- Question
- jira-service-desk
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Dear Community, We´ve recently started to face issues with basic (and advanced) task search. We are not able to search for already submitted tasks within our project using any kind of keywords. Base...
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Is there any limit on how many customers or organizations I can add to one Jira Service Desk project?
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Hello there, we have been using JIRA SW during the build of our ERP system. the involved project members raised issues during it's build in JIRA. Now the system is implemented the need of a mo...
- Question
- jira-service-desk
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Hi, We have experienced an issue with ticket comments. Namely, comments from email are not updated when it is a new email (containing issue key in subject) and when the mail is forwarded (ag...
- Question
- comment
- jira-service-desk
- jira-software
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...ntegrated in Jira. I have added a customer as Service Desk customer in the project settings. I have also activated and configured the customer notifications for "Request created", "Public comment a...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- +4 more tags...
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It is possible that a group or category has been created by a member of our tem accidentally and now it appears on the "contact with us" option and I can not find how to eliminate it so that the...
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Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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I want to hide project navigation option like "Raise a request" and "Channels" from project navigation screen, is it possible in cloud based service desk?
- Question
- jira-service-desk
- jira-service-desk-cloud
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I am the site admin for my instance using Jira Cloud. I am getting messages from people saying they are getting the error "You don't have access to any service desks". Everything is set up correctly ...
- Question
- jira-service-desk
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Is there a way to approve service desk requests via email? I know there are email notifications that will prompt the user to log in and approve the ticket in the JSD console itself but is there a way...
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We would like to use both JIRA Service Desk and Status Page to report issues and monitor our many customers serviced by our operations center. We host our own software with many customers...
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We have a data center JSD install - 3 nodes behind an F5. Each node can easily handle the load we are seeing to date. We have a request to improve visibility on incidents coming in - right now...
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Hello! I'm a consultant who is looking for partnership in order to offer for our clients ITIL verified ITSM solutions. I would like to know how the Atlassian partnership exactly works reg...
- Question
- jira-service-desk
- partner
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I have 33 queues divided into 6 groups. I would like each of my 6 agents to have a URL that only displays their queues
- Question
- jira-service-desk
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Hi, I want to add comment as an automation rule, the problem is that when it responses, the comment appears like the reporter answered and I wanted it to be as an anonymous comment from the sys...
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Hi, we've just started using Service Desk . I can see some reports are by default available. However, most of them are graphics. I would like to create a report showing all closed issues o...
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