Community resources
Community resources
Community resources
Jira Service Management
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I need to build a report or filter of the subtasks that are derived from a task. Is a JQL query possible for this? How can it be built so that it allows to have a column with the keys of the subtasks?
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- jira-service-desk
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We are inviting customers on the cloud service desk customer invite but for some reason they are getting all three of the license that we currently use. We don't want license to go out to customers. ...
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Szeretném, ha lenne egy példa megvalósításom, ahonnan lehet puskázni!!!
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- jira-service-desk
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I have written some articles in Confluence and now want to convert them to become Knowledge-Base How-To articles. How can I do that? I already added a label to these articles, but they still don't sh...
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- jira-service-desk
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How can we disable JSD from granting any licensed user access to the confluence space? https://confluence.atlassian.com/conf614/give-access-to-unlicensed-users-from-jira-service-desk-965545230.html&...
- Question
- confluence
- jira
- jira-server
- jira-service-desk
- server
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If a user signsup in JIRA Service Desk with a dummy email like 12345@abc.com, then the registration must be restricted. Could you please let us know how can we restrict the signup of dummy users?
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- jira-service-desk
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I want to share the portal with the customer to sign it. But he should have access to that project only if he signs up. Please tell me how do I do it?
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I'm building an import (from csv) through the Insight add-on/app and was wondering about dynamic objec types. Currently I have a single CSV file for each object type which I then in the impo...
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Hi, I have a question regarding JIRA Service Desk; is it possible to administer email settings for a specific user to not receive any emails? If so, do I need JIRA Administrator access to do...
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I've added the desired fields to the ticket view (when entering a specific request), however, I didn't find a way to audit/change the view in the Requests screen.
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- jira-service-desk
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Hi, I created project as IT service desk, given permission , so any one can raise issue, but when I click on request , it just goes in circle and do nothing.
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Automation rule were created by my manager who is project lead in the service desk project. I have created one more rule to override the default one "Comment updates reply status" and also am an site...
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- jira-service-desk
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Hi, I had a chance to go through the Dashboard Feature on JSD. I wanted to know that how can I showcase multiple gadgets at a time in the wallboard (View as wallboard) and not the slideshow feature....
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Hi all, on the same status How to start SLA after pausing for 1 hour and it sholud start from same goal. Time to resolution: 1. starts= open, goal=2h 2.pause...
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- jira-service-desk
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Something inside the emebd.js (https://jsd-widget.atlassian.com/assets/embed.js) seems to be causing my Javascript code's call fo JSON.stringify() to throw circular reference errors. When ...
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Hello, I have noticed SLA Goals tab is missing (was there few month ago) from the reports menu of service desk project. It seems like all the setting are correct - Time to resolution is defaned -...
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I have read several documents in which is stated that other Jira users (Core or Software) can be Service Desk collaborators, working on issues without a direct contact with customers. Is it somehow ...
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- jira-service-desk
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Happy Friday! :) The Opsgenie collection is still rather new but already off to a great start. We wanted to offer up a badge to you Opsgenie enthusiasts out there! So for June if you follow th...
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Buenos dias, es posible realizar un proyecto en jira service desk que lo vean solo algunos clientes?
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- jira-service-desk
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I have been using Jira Service Desk for some time and we've noticed that when an issue gets created via email it causes weird behaviors if one of our internal staff is the person who sends the email....
- Question
- jira-service-desk
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Hi, We are a company that has clients in Spain and also in Europe. The language configuration options I see can be set at the system level (default language) and then by the project (help desk...
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Hi there, dear sirs! We would like to up the infrastructure for 3 Atlassian products for first time: Jira Service Desk, Confluence and Jira Software on a single server based on CentOS 7, Apache...
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Something wrong is happening to the Jira Cloud notifications in Slack. They no longer display the user's names who makes any changes to the Jira tasks - change assignees, transition to another status...
- Question
- jira-service-desk
- slack
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We currenlty using JSD and Work Time Calendar. We are allowed to ad remove fields in time sheet via filed options avaible in drop down box. We cant find filed Orginization in drop down box as a...
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Hello Community, Jira SD doesn't have a refresh button on Queues? how can I be sure the page is properly updated with new tickets? Also inside the ticket when you make a change there is no refresh ...
- Question
- jira-service-desk
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