Community resources
Community resources
Community resources
Jira Service Management
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Is there a way for displaying an overview about all started timers in open issues? Where I can turn the timer ON/OFF? Thank you.
- Question
- jira-service-desk
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how to see and find old and new tickets in Jira servicedesk
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I had Jira core and Jira Service Desk installed as an evaluation license, After it got expired.. I have bought JIRA SD starter license and applied.. (do not need JIRA core). I was able to create tick...
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Hola, necesito automatizar las respuestas al momento de recibir un ticket
- Question
- jira-service-desk
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I wonder if it's possible to change the view for the agents where it says SLAs I want to change from "Time to first response" to "Time to Second Response" Or even better, can I in some way ...
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Hello Community! I want to let Customers change assignee throught the portal. I have already made one transition evailable on the portal, but field "assignee" is not avaliable for Customers. ...
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Hello, We are going to change company rules and conditions for support and hotline. In that case, we will only allow 1 user for free - for each company. So if they need more than 1...
- Question
- jira-service-desk
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Hello, I was wondering how i could be able to change/edit the menu color, background picture and overall design in the customer portal - request form design. The fields could also need an...
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When a customer searches our portal, control characters are displayed in the "articles that might help" section. Please see screenshot attached. Does anyone at Atlassian know if this is a known bug...
- Question
- jira-service-desk
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Is it possible in JIRA Service Desk to create multiple SLA's and then link Organizations to different SLA's. For example can I create a Platinum, Gold and Silver SLA and link Organization a to ...
- Question
- jira-service-desk
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We have the cloud version of Jira and uses both Software and Service desk. In one of the projects in JSD we have set up an organization and in that a number of email addresses for users. One of the...
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Hello everybody! I am trying to hide one request grop from certain user group at customer portal at Service Desk progect. For example, I want the query group "Requests for HR" to be visible...
- Question
- cloud
- jira
- jira-service-desk
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Hi, i had a testinstallation in january and after a larger project i decided to buy a service-desk license. So i started the VM & Jira, opened a browser and it said the test is over, buy a...
- Question
- jira-service-desk
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We have our Atlassian products connected to the AD and we would like to be able to have some forms only available for a group of people, is that possible?
- Question
- evaluator-resources
- jira
- jira-service-desk
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Hi all, I've created a new field called Support Group that is differentiating my incidents inside a project as each different option in the Portal for this Project will be dealt with differe...
- Question
- jira-service-desk
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When my customers search for issues they only get results from issues that where change in the last 2 month. I cannot seem to find any option where I can change that.
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For a proces with a client I'm attemping to find a way to do the following: A Service request needs to entered by multiple people at different points in time. Meaning that Person A will create the ...
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In Jira service desk projects, the default reports include 'requests resolved' which has trends for requests resolved with an article, requests resolved without an article and requests deflected in p...
- Question
- jira-service-desk
- report
- request
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My organization has several projects, which all have keyboard shortcuts enabled. I created a new project recently (which seems to be a different type of project, since it is a "next-gen" project), bu...
- Question
- jira-service-desk
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I'm getting a different HTML email than I expect. Here's the one that is not what I expect Jira's notices to look like: Here's what I have always received in the past: I have conf...
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We are about to release an application to the public. This app will be first be Web based and we will next branch out into mobile. We are currently in Beta and using Service Desk via our companies o...
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We have a step called acknowledged, so if the triaging team is busy, they can acknowledge a ticket within SLA guidelines and then get it assigned later. I want to configure the SLA to know that a tic...
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Hi, I am trying to create a report based on top 10 or more ticket creators within my HelpDesk project. As Admin I'm aware of custom creation of reports, but the criteria does not seem to allow for t...
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Hello, We have 4 different projects on Jira Service Desk, all of them with the same SLA target and workflows. The problem is when we need to get reports we need to check one by one the results and w...
- Question
- jira-service-desk
- jira-service-desk-cloud
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...ne of the following statuses: "Waiting for tech support" / "waiting for finance support" and each of these will automatically be transitioned to "waiting for customer" when public comment is a...
- Question
- jira-service-desk
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