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Jira Service Management
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I had set upload size limit of 10MB and tried adding a file of 41 MB however, instead of providing a response with suitable error code the jira server resets the connection. For more details p...
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Hi, I would like to automatically assign tickets to support agents based on the organization the reporter of the ticket belongs to, the time of day and keywords in the ticket summary. For ex...
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User is able to create any other type of ticket except for Inquiry Type. Getting the error as - "This form contains a hidden field that does not have a valid default value configured" I sear...
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- jira-service-desk
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ŠŠ“ŃŠ°Š²ŃŃŠ²ŃŠ¹ŃŠµ, ŠæŠ¾Š¼Š¾Š³ŠøŃŠµ Š½Š°ŃŃŃŠ¾ŠøŃŃ ŃŠøŠ»ŃŃŃ. ŠŠ°ŠŗŃŃŃŃŠµ Š·Š°ŠæŃŠ¾ŃŃ Š¾ŃŠ¾Š±ŃŠ°Š¶Š°ŃŃŃŃ, ŠŗŠ¾Š³Š“Š° ŃŠøŠ»ŃŃŃ Š½Š°ŃŃŃŠ¾ŠµŠ½ Š“Š»Ń Š¾ŃŠŗŃŃŃŃŃ Š·Š°ŠæŃŠ¾ŃŠ¾Š². ŠŠ¾Š·Š¼Š¾Š¶Š½Š¾, Š¼Ń ŃŠ“Š°Š»ŠøŠ»Šø ŃŠµŃŠµŠ½ŠøŃ Š“Š»Ń Š·Š°ŠæŃŠ¾ŃŠ¾Š². ŠŠ°Šŗ Š²ŠµŃŠ½ŃŃŃ ŃŠµŃŠµŠ½ŠøŃ Š“Š»Ń ŃŃŠ°ŃŃŃŠ¾Š² Š·Š°Š“Š°Ń?...
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Is there a way to assign a service desk ticket to a group? I know the Automation for Jira provides an option to assign to a list of people 'balanced workload', that still is assigning to one person a...
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We're trying to disable whatever it is that's causing the project lead for the Service Desk project to continually get notified for every ticket creation. I checked in Components and saw that we don'...
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We are in the process of automating the uploading of avatars for users in our Jira Service Desk (Server, not Cloud). We use PowerShell for most of our integrations with Jira, and it works fine....
1,155 views 0 0 Deleted user February 3, 2020 -
Hello, We are using Jira Service Desk with 4 main projects. Each project covers certain department tickets (IT, Finance, HR, ect). Is there a way to create a project template that assign...
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Hi Folks I know we have separate calls for creating an issue and attach a file in two different calls for service desk 4.5.0 Is there a way to perform two actions in one call? if so what call shoul...
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So far I do not receive costumer invitation email on Office 365. Works with Gmail. Need to be able to send invitations to mostly O365 accounts. Thanks/Best
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Hi All, Getting a EndPointNotFoundException when connecting to JSD through c#. My code looks like var jira = new Jira("http://10.999.999.99:8080/secure/Dashboard.jspa", "loginid", "loginp...
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Hi, Does anyone have a suggested solution for capturing and displaying JSD metrics time over time (ie ticket count in Current month vs last month, SLA metrics in current quarter vs last quarter, [...
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Any way to enable a third party answer bot on the Service desk customer portal? Like with a widget code or something... Are there any recommended apps to do the same from the marketplace?
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When I use the @ to tag someone then I get a list of people but when a colleague does he just gets the @ symbol. Our admin guy has the same issue and has no clue how to sort it out!! ...
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Tried to add an additional article to our knowledge base category and got this error message: Article's categories not updated We weren't able to update the article's categories. Try again...
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As a digital agency, I created one service desk project with a portal that is being accessed by our clients (they are structured in different Organizations). For each Organization our agency has done...
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Hello Team, Our Jira is not creating the ticket, we are receiving the mails on below mail address. 1- DEPsupport@nuance.com 2- DEPoncall@nuance.com
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I am looking for the best mobile app for Jira Service Desk. We are a Jira Server user not Cloud. Multiple users would be using this app to view tickets that are opened.
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Greetings, I want to add some functionalities to Jira Service Desk using Services but i'm facing some troubles. I've followed each step in Jira Development Cookbook, more specifically "Writing ...
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Hello, I've set our Service Desk up so that whenever a new request is made, I get an alert. There have been 2 instances so far where requests appear in the queue, but do not send an email aler...
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Hi Team, "QVC Live" and "Amazon SMT" were the two servicedesk projects which are now saying as I cannot access or they are deleted. Can you please check your logs and help me to know what w...
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Hello! So we are about to get started with Jira Service Desk and I'm trying to test it out before. Thing is that we have around 3 Agents and I'm a bit confused as how this Agent thing works. I...
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Hello, I did renaming for existing project name and keyID under Project settings - >Details: https://www.screencast.com/t/PsliZgbIraD Question: Does Jira rename also workflow names...
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Hi there, is there a way to automatically assign the status internal note to a comment added to a ticket via email?
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Is it possible to rearrange fields in issue view in right sidebar that are added by apps, for example I want to move Atlas CRM and Harvest time tracking to top.
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